Nissan of Richmond - Service Center

They are always attentive to the customer's needs. very good service.the best place to repair the car very good service.the best place to repair the car More

The dealership was great until my last service visit. I was yelled at talked to very poorly as well as had a phone hung up on my face. All because I had further concerns about my vehicle. My service spec I was yelled at talked to very poorly as well as had a phone hung up on my face. All because I had further concerns about my vehicle. My service specialist by the name of Donnie was very rude an unprofessional! More

Great job by Service team And thanks for washing my car I do wish my oil change was free I do wish my oil change was free More

Service is good, friendly. Quality control needs improvement. We are losing trust- the team missed very poor brakes, requiring a second (inconvenient) visit. After the second v Quality control needs improvement. We are losing trust- the team missed very poor brakes, requiring a second (inconvenient) visit. After the second visit, I’m hearing new noises which I might have thought was coincidental but now my instinct is that something went wrong in the repair shop. I expected a discount for this inconvenience, which I’m not sure I received bc there is no indication on the invoice what “regular” pricing would be. I was told the regular price, but again, I’m reluctant to trust this is accurate since it’s not printed in black and white. More

Good receptionist, but maintenance is not good. Very sad to buy a Nissan. The car had a lot of problems with the brakes and other things. I don't know the name. It's not safe Very sad to buy a Nissan. The car had a lot of problems with the brakes and other things. I don't know the name. It's not safe More

I love the staff and the atmosphere! Great customer service in addition to knowledge and experience. Great customer service in addition to knowledge and experience. More

Very nice and friendly staff. We are always pleased withe the team and will continue to work with them We are always pleased withe the team and will continue to work with them More

The staff at Nissan of Richmond were excellent. My service advisor was Kelley Carlson and she kept me informed on every step of process. She thoroughly explained everything to me and allowed me t My service advisor was Kelley Carlson and she kept me informed on every step of process. She thoroughly explained everything to me and allowed me to make informed decisions. If she did not have an answer she took the time to find answer and always responded promptly with what she found. Kelley was exceptional! More

All aspects were handled quickly and efficiently. Very professional in all areas. Very well done. Very professional in all areas. Very well done. More

Courteous staff. They explained the car overview well and answered additional questions with confidence. Positive experience They explained the car overview well and answered additional questions with confidence. Positive experience More