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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews
Call Service Center (804) 346-4200

4,592 Reviews of Nissan of Richmond - Service Center

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August 12, 2022

Great service in out I will always bring my car in for service there thumbs up More

by donriek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula Quick , Donnie Washington, Michelle Ross, Kavon Smith, Kelley Carlson
Report | Print
Aug 12, 2022 -

Nissan of Richmond responded

Thank you so much for your kind words and the FIVE STAR review. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future! Thanks again! Paula Quick Owner Loyalty Manager

August 12, 2022

My service advisor was Donnie, and she was incredible. So reassuring and at ease, which set me at ease. She took all the anxiety out of the situation. More

by CHRISTOPHER.AHART
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Washington
Report | Print
Aug 12, 2022 -

Nissan of Richmond responded

Thank you for sharing your thoughts about your experience with Donnie here at Nissan of Richmond. We appreciate your five-star review! We thank you for your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

August 11, 2022

I had an initial problem with the service center, there was some miscommunication, but they were attentive and took care of the repair once things were cleared up. Especially would like to thank Kelly at t More

by SALEMUNDO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelley Carlson
Report | Print
Aug 12, 2022 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

August 11, 2022

The individuals in the service department where very polite and helpful. I really felt appreciated for choosing your establishment for my service need. Thank you. More

by packerchris3424
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Ross
Report | Print
Aug 12, 2022 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear they delivered such a great experience! Paula Quick Owner Loyalty Manager

August 11, 2022

The Location was clean, the staff was friendly, informative and helpful, and maintenance was done quickly. More

by DEON1197
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Antouan Mahrous, Jeremy Kellogg
Report | Print
Aug 12, 2022 -

Nissan of Richmond responded

It's great to hear that we were able to help. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

August 10, 2022

The staff was friendly and helpful. The dealership was clean. I went on a Saturday it was pretty busy but it wasn't a really long wait time for my vehicle to be serviced. More

by krbrown8012
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
Aug 12, 2022 -

Nissan of Richmond responded

We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

August 10, 2022

Great atmosphere. Staff was very courteous and polite. I was satisfied with everything and thanks More

by ERNESTINEGAY1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Ross
Report | Print
Aug 10, 2022 -

Nissan of Richmond responded

Thanks for your positive feedback regarding your recent visit. We always like to hear that we are meeting our commitment to provide A-1 customer service. We appreciate your business! Paula Quick Owner Loyalty Manager

August 10, 2022

I really did appreciate the wonderful service I received when my car got serviced. I will go again when I need something done to my car. They keep me informed as to what was going on. More

by LATOYA.JACKSON3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Ross
Report | Print
Aug 10, 2022 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with our Service team. We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

August 10, 2022

Very nice and pleasant…took care of my vehicle the proper way and also ask did I want a car wash. More

by masheaminesmm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Washington
Report | Print
Aug 10, 2022 -

Nissan of Richmond responded

Thank you for the 5 star review! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Nissan of Richmond. We look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

August 10, 2022

Did you come back again the service is great and the people were very friendly. Thank you. More

by WET_BILLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula Quick , Donnie Washington, Michelle Ross, Kavon Smith, Kelley Carlson, James Howie
Report | Print
Aug 10, 2022 -

Nissan of Richmond responded

Thank you so much for your kind words and the FIVE STAR review. We really appreciate your taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future! Thanks again! Paula Quick Owner Loyalty Manager

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