Nissan of Richmond - Service Center

You overbook appointments and it’s not unusual to get your car back after waiting 2 1/2 hours to find out that either the work was done correctly or there is structural damage to the body of the car. your car back after waiting 2 1/2 hours to find out that either the work was done correctly or there is structural damage to the body of the car. More

I had my rear brakes changed, and am extremely satisfied with the results. Kudos specifically to Service Manager Scott Hornbeck for ensuring that I had an excellent experience at Nissan of Richmond. Paula Q with the results. Kudos specifically to Service Manager Scott Hornbeck for ensuring that I had an excellent experience at Nissan of Richmond. Paula Quick also went above and beyond to address some concerns I had. Thanks to you both! My only complaint is that the 700 Club was on the TV in the waiting area. I’m not religious and therefore I found that part of my visit torturous. More

Fast courteous service, will be back , service counter and staff very friendly and attentive, thanks and staff very friendly and attentive, thanks More

Tells to customer with some benefits while buying and later changes the word after purchase. later changes the word after purchase. More

My car came out in worse condition from when I brought it in. I feel like they changed things to make me come back for not business. I appreciate the work but when I declined for something to be done, I went in. I feel like they changed things to make me come back for not business. I appreciate the work but when I declined for something to be done, I went to another shop where they explained it was damaged. I don't plan to return but Donnie was great for the most l part. More

What a joke. Worst customer service. They DO NOT care about you. Total thiefs. Had an appointment for 10:30 on Tuesday. I waited FOUR hours and they hadn’t even l Worst customer service. They DO NOT care about you. Total thiefs. Had an appointment for 10:30 on Tuesday. I waited FOUR hours and they hadn’t even looked at it yet (so wasted four hours of my time). Took an Uber home. They said it would be done Wednesday but I work long shifts and couldn’t come until Saturday (so they had THREE extra days. I called on Friday and was told my car was done. I told them I would be there at 11:00 am on Saturday. Took an expensive Uber there (I live in the boonies) and was told that they hadn’t even started it yet! No loaner cars so I had to fight for that. Then I was told I would be refunded the $160 I spent on Uber drives (I wasn’t….got $150) and was told they would fill my car with gas for all the inconvenience. (They didn’t). To top it off, I was called at least three times a day from the sales department trying to sell me a new car. There is a reason why the reviews of this place are in the toilet. Sad that I had to pitch an absolute fit to get my car fixed. I can’t wait until I can get rid of my car and get away from this place More

Very very good service I was in and out they were very nice and professional nice and professional More

Latest visit wasn’t pleasant. Had to call to find out if my car was ready at the end of day. Long wait before able to pick up my car and the invoice was wrong the 1st time. Had to call to find out if my car was ready at the end of day. Long wait before able to pick up my car and the invoice was wrong the 1st time. More

Advisor was ok. Didn't keep me informed regarding progress thru shop. Took 3 hrs to get oil change, state inspection and tire rotation, seemed long to me. Couldn' Didn't keep me informed regarding progress thru shop. Took 3 hrs to get oil change, state inspection and tire rotation, seemed long to me. Couldn't find vehicle once finished because they parked car in an unusual place, instead of near exit door. More

The experience is overall good. It was a bit longer than told. It ran one hour over. It was a bit longer than told. It ran one hour over. More