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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews
Call Service Center (804) 346-4200

4,592 Reviews of Nissan of Richmond - Service Center

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August 05, 2022

Very bad experience ( out of the 12 years since I have been coming for service never experienced such humiliation with the customer service. More

by JOYFULNESS747
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Donnie Washington
Report | Print
Aug 09, 2022 -

Nissan of Richmond responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

August 04, 2022

Great customer service! !! And the job was done correct, and they let me know everything going on as I waited More

by CGERARDI2
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Washington, Michelle Ross, Kavon Smith
Report | Print
Aug 08, 2022 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Nissan of Richmond. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

August 04, 2022

Service was quick people were very friendly and they saved me money I did not need to spend More

by Chelle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelley Carlson
Report | Print
Aug 07, 2022 -

Nissan of Richmond responded

It has been a pleasure serving you. Thank you again for choosing Nissan of Richmond; we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

August 04, 2022

Service is is good , and they are courteous and friendly, knowing exactly what I need. More

by dalex.david
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelley Carlson
Report | Print
Aug 07, 2022 -

Nissan of Richmond responded

Thank you, David, for the five-star review. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

August 03, 2022

Great service thanks for being polite and professional the follow up was timely and helpful Thanks More

by PAULK5
Recommend Dealer
Yes
Employees Worked With
Kelley Carlson
Report | Print
Aug 03, 2022 -

Nissan of Richmond responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

August 02, 2022

Although, Jeremy Kellogg is new to the Nissan family, he was a delight to work with. He was very professional, polite, knowledgeable, explained everything to me. I was pleased with the service I received More

by wnm4boss
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Kellogg
Report | Print
Aug 02, 2022 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback. It's great to hear that Jeremy provided you with such excellent customer service! Paula Quick Owner Loyalty Manager

August 01, 2022

James Howie was wonderful! Greeted me as soon as I pulled up and solved my tire issue! I’m very thankful! Thanks again! More

by frazierfam2021
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Howie
Report | Print
Aug 02, 2022 -

Nissan of Richmond responded

Thank you for your review. We appreciate your business and James and our team look forward to serving you again soon! Paula Quick Owner Loyalty Manager

August 01, 2022

Bad actitud nasty mood people and bad service long time waiting and cost are super higher More

by FREDDY.RODRIGUEZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeremy Kellogg
Report | Print
Aug 01, 2022 -

Nissan of Richmond responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Freddy, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

August 01, 2022

I always appreciate this dealership they’re just amazing always they make everything perfect for me every time More

by Fatimoh Alade
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Kellogg, Kelley Carlson
Report | Print
Aug 02, 2022 -

Nissan of Richmond responded

It's great to hear that you've had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

August 01, 2022

I paid for tire rotation and did not get it. but Service was OK. and the ladies up front did a good job More

by Rayraydowick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
Aug 01, 2022 -

Nissan of Richmond responded

Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Paula Quick Owner Loyalty Manager

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