Nissan of Richmond - Service Center

Extremely poor commun. re: status of vehicle. Many different stories re: status of issues and repairs needed. New manager Scott did work very hard and rectified the issues. re: status of vehicle. Many different stories re: status of issues and repairs needed. New manager Scott did work very hard and rectified the issues. However, at the end of my Nissan experience, I opened the hatch only to see the old wheel and tire there. Why wasn’t this disposed of properly and charged to my bill?? Overall very disappointed and will not use this service station again for any of our Nissans. Likely will not purchase any new ones there either. More

This was a great experience Donnie was very helpful and communicated with me if there were any Changes. communicated with me if there were any Changes. More

Received my car at specified time, full transparency, courtesy, I was asked if they were proficient in e every way-my answer was yes. courtesy, I was asked if they were proficient in e every way-my answer was yes. More

Donnie was so helpful and sweet! Definitely will be coming back here! Thank you so much!!! Definitely will be coming back here! Thank you so much!!! More

Overall my experience was Fast, efficient and personalible. I appreciated the communication and follow up about my concerns. personalible. I appreciated the communication and follow up about my concerns. More

Great service from friendly staff. I always have a great experience at this location. Awesome I always have a great experience at this location. Awesome More

Nissan of Richmond took was very responsive and helpful when our car broke down during a road trip. We couldn't have asked for better service. when our car broke down during a road trip. We couldn't have asked for better service. More

I was asked what my concerns were with my vehicle, not only were they met, service was over the top with a personal touch. Very transparent. Thanks Donnie and crew. only were they met, service was over the top with a personal touch. Very transparent. Thanks Donnie and crew. More

Very prompt in service that was provided but left a oil smell in vehicle that was overwhelming. smell in vehicle that was overwhelming. More

Michelle was always helpful and a true professional. She was very caring and supportive. I felt Michelle cared and always kept me updated. She was very caring and supportive. I felt Michelle cared and always kept me updated. More