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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews
Call Service Center (804) 346-4200

4,592 Reviews of Nissan of Richmond - Service Center

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July 24, 2022

I brought my Infiniti in for its annual State Inspection. I have zero complaints. My car was received, serviced, cleaned and returned in sufficient time. I appreciate the professionalism!!! More

by Paul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2022 -

Nissan of Richmond responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

July 23, 2022

The associates were knowledgeable/service within acceptable window. Repair price agreeable. I was very satisfied. More

by B.Winfield
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 25, 2022 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

July 23, 2022

I chose to NIssan or Richmond because they have the car I wanted, yet their staff and customer service are amazing, they gave me a good deal purchasing the vehicle I wanted. Do thanks More

by monsen.mursheed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2022 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

July 23, 2022

Donnie was amazing with customer service and she was so sweet and personable. Thank you More

by Think_michelle_ms
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
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Jul 23, 2022 -

Think_michelle_ms responded

Thanks Donnie

Jul 25, 2022 -

Nissan of Richmond responded

It has been a pleasure serving you! Quality customer service is our number one priority, so we're happy to hear that Donnie went above and beyond for you. Thank you for your excellent review and choosing Nissan of Richmond. We look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

July 23, 2022

Excellent customer service and they get you in and out as fast as they can More

by Shakia M Dorsey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
Jul 25, 2022 -

Nissan of Richmond responded

It's great to hear that we were able to help you quickly. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

July 23, 2022

Review is solely for my most recent visit. My basic oil change service was scheduled for 8:30am, I arrived at 8:15am, my car didn't start getting worked on till after 11am & I didn't leave unt More

by CMHARTMAN3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Debbie Conyers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 25, 2022 -

Nissan of Richmond responded

I'm very sorry that you didn't have a completely satisfying visit. We truly value your business and appreciate your patience. If you would like to discuss further please provide me with your telephone number and please feel free to please call me directly, as well. We appreciate your business! Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

July 22, 2022

Great customer service & timeliness of service. Debbie is the best service advisor a customer could have/ask for. More

by AUPHELONIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 25, 2022 -

Nissan of Richmond responded

We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

July 22, 2022

Routine oil change & tire rotation performed on vehicle. Great customer service & timeliness of services was better than expected. More

by AUPHELONIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 25, 2022 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

July 22, 2022

The service department was friendly. The coffee served was good. The seating was very comfortable. More

by Earmstrongbaz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Ross
Report | Print
Jul 25, 2022 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

July 21, 2022

The service person was excellent and sensitive to customer service. I especially appreciated the no-pressure approach. More

by boxlike.shakers_0s
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kavon Smith
Report | Print
Jul 22, 2022 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with our Service team. We're glad to hear we delivered such a great experience! We appreciate your business. Paula Quick Owner Loyalty Manager

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