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Nissan of Richmond - Service Center

Richmond, VA

4.2
4,592 Reviews
Call Service Center (804) 346-4200

4,592 Reviews of Nissan of Richmond - Service Center

Sort by
December 11, 2021

Excellent service to get my car fixed, registered, and back on the road. I was surprised by the lengthy lead time, but we are in a pandemic. More

by GREGRONES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman, Derek Slaga
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Dec 12, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience but do apologize for the long wait time! Paula Quick Owner Loyalty Manager

December 10, 2021

Pretty straight forward - helpful right away, worked with me on getting out in time for work More

by love.brandon30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
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Dec 10, 2021 -

Nissan of Richmond responded

We appreciate your business and our team looks forward to serving you again soon! Paula Quick Owner Loyalty Manager

December 10, 2021

I went in for a state inspection and staff were able to complete this service in a timely manner. More

by marisagaitan13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright, Phillip Weinman
Report | Print
Dec 10, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us, Marisa. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

December 10, 2021

My car came in for a check up and oil change. It came out with unidentified issues ABD could not be driven. Sales agent remediate sat no cost. Very inconvenient. More

by jillmcelroy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Report | Print
Dec 11, 2021 -

Nissan of Richmond responded

Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (804) 346-4200 so we can work towards a resolution. We look forward to hearing from you. Take care!

December 09, 2021

The only reason I come here is because of Chandra Wright. She is awesome! Every time I come to this Nissan I get a call from Sales bugging me about selling my car, it’s ridiculous. There have been times when More

by tdsutherlin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chandra Wright
Report | Print
Dec 26, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with Chandra. We're glad to hear she consistently delivers such a great experience and we'll be sure to share your comments with her! Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

December 09, 2021

They do the work but overpriced for certain things. Have to bring car to different mechanic More

by P
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Report | Print
Dec 10, 2021 -

Nissan of Richmond responded

Thank you for sharing your thoughts about your experience with Nissan of Richmond. We are committed to customer satisfaction, and we're sorry that we missed the mark here. Please don't hesitate to reach out to us directly if you would like to discuss this in more detail. We would appreciate the opportunity to address your concerns. Paula Quick Owner Loyalty Manager

December 09, 2021

Always professional and courteous. Convenient to where I live. Does thorough inspection and practical advice More

by DSMITHBSMITH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Seth Albright
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Dec 10, 2021 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

December 08, 2021

Excellent Service Writer staff, friendly and courteous! Picked up my car at time designated. Will use the dealership again. More

by frbrick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Report | Print
Dec 08, 2021 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear Chandra and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

December 08, 2021

Everything was done in a timely manner, got a car wash. Customer service was excellent. More

by shaardadaniel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 08, 2021 -

Nissan of Richmond responded

Shaarda, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that our service team met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

December 08, 2021

Service on my Titan was quick and efficient. Just sorry to hear my former service advisor is no longer here, his replacement seems up to the challenge so far! More

by liveaboardjohn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 08, 2021 -

Nissan of Richmond responded

Thank you! Our service team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

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