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Nissan of Richmond - Service Center

Richmond, VA

4.2
4,592 Reviews

4,592 Reviews of Nissan of Richmond - Service Center

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October 09, 2021

The work that I get at Nissan of Richmond is good work on my car. More

by Vernonpuryear5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Oct 09, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this positive feedback! Paula Quick Owner Loyalty Manager

October 09, 2021

Professional,knowledgeable,accommodating group of teammates that make you feel like YOUR BUSINESS MATTERS TO THEM More

by latonia5664
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Slaga
Oct 10, 2021 -

latonia5664 responded

After a hiccup with my vehicle I went back to Nissan of Richmond the level of professionalism, their knowledge and the way they work together, displayed teamwork at its best ! My advisor Dereck was awesome and on point along with the payment clerk!! I really appreciate feeling like my business matters. Thank you

Oct 10, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We appreciate your business. Paula Quick Owner Loyalty Manager

Oct 11, 2021 -

Nissan of Richmond responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 09, 2021

Phil in the service department was a life-saver. I was visiting Richmond from out of state and had a situation with my car which made it not drivable. He and his team were able to order the parts and turn More

by 2LYNNFAMILY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Oct 10, 2021 -

Nissan of Richmond responded

We are very happy to hear that Phil and the Service team provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

Oct 11, 2021 -

Nissan of Richmond responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 09, 2021

she had great communication skills with me and made sure that I was okay and that my got done what needed to be done. More

by daimoneque
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chandra Wright
Oct 10, 2021 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

Oct 10, 2021 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback on working with Chandra. We work hard to make sure our guests have an exceptional experience and are glad Chandra met your needs in a timely manner. We'll be sure to share your comments with her and our team looks forward to working with you again. Paula Quick Owner Loyalty Manager

Oct 11, 2021 -

Nissan of Richmond responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 09, 2021

I got a free engine oil change as a first time user. Well that's impressive. More

by Mansoor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paula Quick , Alexander Tho
Oct 09, 2021 -

Nissan of Richmond responded

Thank you for taking the time to leave us this fantastic, five-star review. We appreciate your business and our team looks forward to serving you again soon! Please let us know if we can be of any further assistance. We're always happy to help. Paula Quick Owner Loyalty Manager

October 08, 2021

Great staff. Nice dealership. They stay in contact with me let me know when my next appointment is. The work is always done well. And they take walk-ins. I’ll read them five out of five stars on everything More

by MRGREENEL7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronald Trotman, Don Johnson, Seth Albright, Chandra Wright, Phillip Weinman, Derek Slaga, Paula Quick , Alexander Tho
Oct 09, 2021 -

Nissan of Richmond responded

Thank you so much for your kind words and for taking the time to leave us this wonderful feedback. We appreciate your business! Paula Quick Owner Loyalty Manager

Oct 10, 2021 -

Nissan of Richmond responded

Hello, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

October 08, 2021

Since the new company took over things are different (bad Different). I liked the old owners better More

by mterry1022
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Weinman
Oct 09, 2021 -

Nissan of Richmond responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience with our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to reach out to you. Please provide your contact information so we can address your concerns. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

Oct 09, 2021 -

Nissan of Richmond responded

Hi, thank you for taking the time to leave us your honest feedback. Please reach out to us at (804) 346-4200 so we may identify ways to improve your experience.

October 08, 2021

Its normally a good experience however some things that weren't recommended on my last trip should've been usually they communicates well an let u know whats goin on with your vehicle an how long you're go More

by Malika Young
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Seth Albright
Oct 09, 2021 -

Nissan of Richmond responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to reach out to you directly to discuss? Thank you for your time. Sincerely, Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

Oct 09, 2021 -

Nissan of Richmond responded

Hello Malika, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

October 07, 2021

I received a recall on my 2013 Nissan Altima and called to schedule the repair. They had the part needed and I scheduled for 2 days later. Everyone I interacted with was very friendly and professional. More

by Lm696613
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember names- see comment
Oct 08, 2021 -

Nissan of Richmond responded

Hi, thank you so much for your positive comments about Nissan Of Richmond! We can't wait to see you again, have a great day.

October 07, 2021

Debbie did a great job. She was cheerful. Gave some good recommendations for my vechicle More

by GANESH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2021 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that Debbie had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Nissan of Richmond. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

Oct 08, 2021 -

Nissan of Richmond responded

Hi Ganesh, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.

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