Nissan of Richmond - Service Center

I had a great experience at Nissan of Richmond Everyone was very friendly and extremely helpful I would highly recommend them to anyone looking for a new vehicle was very friendly and extremely helpful I would highly recommend them to anyone looking for a new vehicle More

Great service. They greet you quickly, set the timeline, give an estimate and options, follow up when done and they meet the expectation they set. Been two times snd both times I had the same experience. give an estimate and options, follow up when done and they meet the expectation they set. Been two times snd both times I had the same experience. More

Went shopping across the street while waiting. Was provided with Nissan contact info if needed.Rep helped to put packages in car. Great customer service. provided with Nissan contact info if needed.Rep helped to put packages in car. Great customer service. More

They always helpful really nice to us and always answer our question every time we go get our car work on they are very good our question every time we go get our car work on they are very good More

Service Technician was friendly, knowledgeable and kept me informed while I waited. Love the complementary car wash. Love the fact it's one stop shop. me informed while I waited. Love the complementary car wash. Love the fact it's one stop shop. More

Chandra was extremely nice & she knew the Nissan car very well which was impressive! She identified the current problem and mentioned my added concerns. Wonderful! well which was impressive! She identified the current problem and mentioned my added concerns. Wonderful! More

The customer service was fair. My car was fixed, however, my coupons were refused and that made my experience unpleasant. He was not friendly either. my coupons were refused and that made my experience unpleasant. He was not friendly either. More

Service was fine. Rescinding the free oil changes and inspections that was agreed upon with purchase is a problem. I’m aware the dealership has changed ownership. As a business owner myself I take take g inspections that was agreed upon with purchase is a problem. I’m aware the dealership has changed ownership. As a business owner myself I take take great personal issue with attempted changes in existing agreements with long time customers and I find it wholly unacceptable. I would not have bought either of my last two vehicles for the prices I paid for them if my oil changes and state inspections were not included. Unless this policy is rescinded I will be taking my vehicles elsewhere for service and will no longer purchase vehicles from this dealership. More

Had two recalls on my car and was told it had to be brought it and left. I made arrangements to drop off at 9am. I received a call around 4pm telling me they were just now starting work on my car and t brought it and left. I made arrangements to drop off at 9am. I received a call around 4pm telling me they were just now starting work on my car and that my car needed to be transported to a different garage. After other issues with this dealership I am not a pleased customer. I will say, Seth was amazing to work with and has been the only happy, professional person I’ve encountered. More

Chandra in the service center is incredibly knowledgeable of the Nissan product. She's also offers the very best in customer service. Very pleasant and professional!! of the Nissan product. She's also offers the very best in customer service. Very pleasant and professional!! More