Nissan of Richmond - Service Center

Nice work. Good customer service. Derek was good in explaining the details which helped me in understanding the condo of the car. He is very friendly with the customers. explaining the details which helped me in understanding the condo of the car. He is very friendly with the customers. More

Always can count on great and efficient service from Nissan West Broad. My appointment was for 8:30 and car was ready by 9:30 Nissan West Broad. My appointment was for 8:30 and car was ready by 9:30 More

It was weird because I called the 804.346.4200 number to schedule an appt and the woman said there was no appts available until 8/20 if I wanted to wait with my vehicle but when I called the call center the schedule an appt and the woman said there was no appts available until 8/20 if I wanted to wait with my vehicle but when I called the call center the woman got me in the next day. Everyone needs to be one accord. unsure why the lady told me no appts were available if there were appts available More

Service personnel was rude. I came for state inspection and was told it will fail if brakes are not replaced. I accepted it because Infiniti dealer had warned me about it during my last service. But he tri and was told it will fail if brakes are not replaced. I accepted it because Infiniti dealer had warned me about it during my last service. But he tried to tag on cabin filter replacement which I refused. I had dropped the car at 1 and was told that they will try to finish the task same day but no guarantee. They kept the car for the day and I only heard from him the next day, when he called asking to replace the brakes. He promised a $20 discount on an oil change but couldn't show me the discount anywhere on the bill. When I asked, I was rudely told that my car needed more oil and he had adjusted on the discount on the labor. The whole experience was negative. Wouldn't take car again. More

Your service people were very helpful. I'm visiting family in Virginia (from Ohio), so this was, basically, an emergency, and your staff was extremely accommodating. family in Virginia (from Ohio), so this was, basically, an emergency, and your staff was extremely accommodating. More

The service was phenomenal but it felt a little weird because there was no real clear delineation of where to stand before being helped, but the service on the car and the customer service was outstandin because there was no real clear delineation of where to stand before being helped, but the service on the car and the customer service was outstanding More

My car was taken at the appointed time and was checked thoroughly and returned with a new inspection sticker in the time I was told. thoroughly and returned with a new inspection sticker in the time I was told. More

I received a state inspection in March. I came back in July because I just noticed that the state inspection sticker was not updated. I was promised a fuel fill up for the inconvenience. I did not receiv July because I just noticed that the state inspection sticker was not updated. I was promised a fuel fill up for the inconvenience. I did not receive it. I had to wait two hours for my vehicle because it had to be re-inspected. This was particularly concerning as the Delta variant is increasingly rampant. Again, no compensation for the service error. A free wash and vacuum was offered, but the vehicle was not vacuumed in the front seats and the vehicle was wet on the outside when it was returned. While waiting for my vehicle, I was called and approached about selling my vehicle back to Nissan of Richmond for a newer model. This is very frustrating and quite frankly, insulting because I should not have been there in the first place. Plus, why doesn't the Sales Department review the reason for a customer's service visit. Please, please improve on your customer service and support. It is becoming increasingly worse at each visit. More

Great service. Phil was easy to work with even though on a busy day. The pricing was great for the oil change. Will definitely return. a busy day. The pricing was great for the oil change. Will definitely return. More

Haven’t been anywhere else for 12 years. Always inform client about work and costs and involve customer in decisions. Totally pleased with all aspects, front to back, beginning to end👍👏 client about work and costs and involve customer in decisions. Totally pleased with all aspects, front to back, beginning to end👍👏 More