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4,589 Reviews of Nissan of Richmond - Service Center
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December 05, 2014
Ripped me off on service Beware!!!! Do not take your car to this dealership for service. I spent $220 and they didn't do anything. I took it to the dealership to have the Idl Beware!!!! Do not take your car to this dealership for service. I spent $220 and they didn't do anything. I took it to the dealership to have the Idle reprogrammed. The program wasn't successful. They told me that the car got oil leak from the cover gasket front and rear. they technician said the car need new valve cover and spark plugs, the estimate is about $1,100. I told them that i just replaced the valve cover and the spark plugs, those are brand new. They said still got oil leak. I decided not to believe because i know i have put new parts on it. when i got home, I tried to find out where the leak is. But I could not find any leak, its totally dry. I called them and they said, I don't remember what i said yesterday. Got an argument with Tim Ames on the phone but didn't work out.... More
by thenewrudy
Employees Worked With
Ted was the service advicer
Helpful September 29, 2014
Appreciation I came to the service center because I was having trouble viewing out of the windshield. I was told not to worry, the problem will be answered. I did I came to the service center because I was having trouble viewing out of the windshield. I was told not to worry, the problem will be answered. I didn't mention that I had to return to work. To make a long story short. I needed my windshield wiper blades replaced. The blades were replaced and I made it back to work on time. Thanks so much !!! More
by Gwendolyn Moore
Employees Worked With
Jonathan Johnson
July 18, 2014
service repair I was very impressed with the responsiveness and service provided by your dealership today. I inquired about a recall and was able to bring my car in I was very impressed with the responsiveness and service provided by your dealership today. I inquired about a recall and was able to bring my car in that day and was fixed immediately. Service is great,friendly and knowledgeable. They also CLEANED my car. Great surprise! Will definitely return. More
by clebling
Employees Worked With
Jonathan
June 17, 2014
Mrs R Espiritu Went in for a routine oil change. My appointment was at 9:30am and I got there at 9:20am. I was checked out at 11:00am. No apologies or explanations w Went in for a routine oil change. My appointment was at 9:30am and I got there at 9:20am. I was checked out at 11:00am. No apologies or explanations why it took 1 and 1/2 hr to get an oil change. They also left the paper mat inside my car and seat all the way back. I have been going here for a year now to get my oil change and they have always been polite and wait time was under an hour. They just changed management so I guess the new guys don't care about customer service. Will never come back here again. More
by Ryanne08
March 20, 2014
Mr. Shane Callender weas very professional in corre\cting a date situation on our cotract. He sent us a check for $ 590.62 to cover our first payment from his commison!!! This is highly reflective of the typ a date situation on our cotract. He sent us a check for $ 590.62 to cover our first payment from his commison!!! This is highly reflective of the type of individual he is, and I hope that you will be able to keep him with your organization for years to come! Sincerely Yours, John and Margaret Waller More
by swanxman1
March 03, 2014
Peyton was wonderful! We had reoccurring issues with our vehicle. I was about fed up with Nissan and Peyton turned that around. She had the issue looked at twice and provided us with a temporary vehicle wh vehicle. I was about fed up with Nissan and Peyton turned that around. She had the issue looked at twice and provided us with a temporary vehicle while doing so. Our vehicle is now fixed and I have restored faith in Nissan. She was welcoming and made us feel that she really cared about us and our situation. She was fabulous! More
by bpoppe7435
August 22, 2013
The first month after purchasing my 2013 Nissan Maxima both turn signals had condensation in them and had to be replaced. Sheehy wasn't able to order two new signals and install them once they received th both turn signals had condensation in them and had to be replaced. Sheehy wasn't able to order two new signals and install them once they received them, I had to take it into the shop, drop the car off for a day, only to receive a call later that evening stating "you seem to have moisture in them so were going to order you two new ones" Here we go, so I had to drop the car back off with two small children before school and pick it back up the following afternoon only to repeat the process a couple months later for condensation in a tail light. My most recent experience was, yep you guessed it, condensation in the turn signals again. This time I was informed that they will not replace the turn signals because it is not covered under warranty. Sheehy, even with a $2500.00 extended warranty would not replace the signals stating that moisture is to be expected in turn signals. Please take into consideration this is a $42,000 were referring to. Please show me one other car on the lot with water in the turn signals. I will never purchase another vehicle through this dealership seeing the how the service department responded to a legitimate concern. The final outcome? I was told to call Nissan customer service and take it up with them. Very poor form Sheehy, especially after purchasing a $2,500 extended warranty for this exact reason. More
by carolinaboyz75
Employees Worked With
Service Manager
August 20, 2012
I went into Nissan for service and came out with a new 2012 Nissan Maxima. I traded in a 2009 Nissan Altima. The service representative, Daryl Johnson, was great. He was very knowledgeable of the vehicles 2012 Nissan Maxima. I traded in a 2009 Nissan Altima. The service representative, Daryl Johnson, was great. He was very knowledgeable of the vehicles and was extremely helpful. I had a bad experience with Victory Nissan of Richmond which caused me to have a really high car payment with my Altima. I relayed this information to Daryl and he immediately began thinking of ways to help me out. In the end I came out with a better & newer car for the same price. I would recommend this dealership and salesman to anyone looking for a new car! More
by random5155
Employees Worked With
Daryl Johnson
December 28, 2011
So, on yesterday, December 26, 2011, my girlfriend went in to have her oil changed. While waiting for her car, a technician came out and told her that upon completion of a service inspection, she had the f in to have her oil changed. While waiting for her car, a technician came out and told her that upon completion of a service inspection, she had the following issues that needed "IMMEDIATE" attention. First, he told her that her car needed and alignment, because there was excessive wear on the inside of her tires. Secondly, he told her that here serpentine belt had several stress marks, and small tears, and it was a hazard. I was blown........................! First, her tires are only a week old, as she had them put on somewhere else. Secondly, she just had the belt replaced, AT SHEEHY, not even 3,000 miles ago, at her last oil change. Needless to say, she countered with, you are full of it dude, I just had tires put on somewhere else last week, and yall replaced my belt yourselves. His comeback was, he had the wrong car. All I can do at this point is shake my head, and not understand, how this can be happening at a establishment and it not be investigated. Men, if your wife or daughter, or girlfriend is really not mechanic savy, please go with them to their appointment, because if not, they will be flimflammed. More
by professorwin
Employees Worked With
2
