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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews
Call Service Center (804) 346-4200

4,592 Reviews of Nissan of Richmond - Service Center

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February 17, 2023

Customer service was great so was the staff. My car was fixed and back to me on time. More

by nicholajohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmen McDonald
Report | Print
Feb 19, 2023 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

February 17, 2023

Gracias nissan muy buen trabajo regresare pronto mi carro quedo como siempre muy bien gradúas More

by WILLIAM-CEA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula Quick , Donnie Washington, Kavon Smith, Johnny Prince, Carmen McDonald
Report | Print
Feb 18, 2023 -

Nissan of Richmond responded

Thanks for sharing about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

February 17, 2023

Debbie does a great job at making sure I’m satisfied with service and is always able to help me get my vehicle repaired at a fair price More

by MITCHELL13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 19, 2023 -

Nissan of Richmond responded

Thank you for the kind words for Debbie in our service department! We look forward to sharing your compliments with her. Please don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

February 17, 2023

Carmen was very nice, kind, informative, and kept me up to date regarding my service. I didn’t have a pretty good experience the last time I came which was odd (I been coming here for 6 years for service a More

by keyanac91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carmen McDonald
Report | Print
Feb 17, 2023 -

Nissan of Richmond responded

Wow! What an awesome review! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Carmen met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! We'll let Carmen know about your glowing review! Paula Quick Owner Loyalty Manager

February 17, 2023

Got in and got out everything was good and fast everyone was nice and great More

by acezayshay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 18, 2023 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

February 17, 2023

This dealership is the greatest. They go above and beyond for their clients. Awesome service More

by jjjohnson0430
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Washington, Carmen McDonald
Report | Print
Feb 18, 2023 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

February 17, 2023

Very professional, always polite and ready to service your needs. Will buy at Nissan again. More

by MIWYFE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carmen McDonald
Report | Print
Feb 18, 2023 -

Nissan of Richmond responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

February 17, 2023

Too persistent when trying to get me to sell my vehicle and buy a new car. More

by Denisevoncell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 19, 2023 -

Nissan of Richmond responded

Thanks for choosing Nissan of Richmond. We appreciate your business and will share your comments with the team. Paula Quick Owner Loyalty Manager

February 17, 2023

good service, good customer service, and they have a wide variety of cars and good prices More

by wilder.omarramirez3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula Quick , Donnie Washington, Kavon Smith, Johnny Prince, Carmen McDonald
Report | Print
Feb 18, 2023 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Nissan of Richmond to be a positive one. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

February 17, 2023

The service team is outstanding Especially Johnny he went out of his way to explain to me what it was all needed to be done to my vehicle. More

by CCTURNEROU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Washington, Johnny Prince
Report | Print
Feb 19, 2023 -

Nissan of Richmond responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Nissan of Richmond, we look forward to having you as a valued customer for many years to come! Paula Quick Owner Loyalty Manager

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