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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews

4,592 Reviews of Nissan of Richmond - Service Center

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February 11, 2023

This was my first time in that establishment. Friendly employees and I expect to return More

by BAR_BLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2023 -

Nissan of Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

February 10, 2023

The service was quick, got to the point of where and took care of it timely. More

by Mayonidas05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula Quick , Donnie Washington, Kavon Smith, Johnny Prince
Feb 12, 2023 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

February 10, 2023

Very friendly and helpful. Did not take long to fix the recall part I needed . More

by TINAMWHEELER3211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2023 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Nissan of Richmond. We appreciate your business, Tina, and hope to see you again soon! Paula Quick Owner Loyalty Manager

February 10, 2023

I'm always able to get an appointment in a timely manner. Everyone you encounter is usually friendly, the waiting area is comfortable and clean More

by HCHAMBERS811
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Prince
Feb 12, 2023 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, feel free to contact us at your convenience. Paula Quick Owner Loyalty Manager

February 10, 2023

Definitely do NOT RECOMMEND THIS PLACE THERE’S SO MANY OTHER PLACES YOU CAN PURCHASE A NISSAN FROM. The whole sales experience is ok but after that you’re treated like crap. There was an apparently danger More

by Unhappy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Hornbeck
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Spicer
Feb 13, 2023 -

Nissan of Richmond responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

February 10, 2023

Nissan of Richmond is an excellent dealership. I would recommend this place to do a car service. More

by DSEKEZNEV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carmen Mcdonald
Feb 12, 2023 -

Nissan of Richmond responded

Thanks for sharing about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

February 09, 2023

The service department is excellent. They take time telling the matters that concern my vehicle. The wait is relative to the service being preformed. Each individual is courteous and More

by funficus7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Washington, Kavon Smith
Feb 09, 2023 -

Nissan of Richmond responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

February 09, 2023

Amazing customer service! ! Debbie is my favorite service advisor. She’s caring, attentive, and simply the best!!!! Definitely recommend. More

by mariatob13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2023 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Debbie and our team, and we look forward to working with you again. Paula Quick Owner Loyalty Manager

February 09, 2023

Service advisor Carmen Mcdonald was polite fast and informative about the service no complaints. Thanks ! More

by KAYEDWARDS17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carmen Mcdonald
Feb 09, 2023 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear that Carmen and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

February 09, 2023

Even though my problem is still occurring Johnny has really done his best to try and get it fixed. More

by Christina J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Prince
Feb 10, 2023 -

Nissan of Richmond responded

Thanks, Christina, for sharing about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

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