Nissan of Richmond - Service Center

The lady at the service desk was so polite, nice, and very welcoming. She took the time to explain my options and her service was outstanding. very welcoming. She took the time to explain my options and her service was outstanding. More

I went in for a call back on my steering column and my distributor needed to be replaced. After multiple tries and me not having my truck for thanksgiving, I finally got my truck back after they put the d distributor needed to be replaced. After multiple tries and me not having my truck for thanksgiving, I finally got my truck back after they put the distributor on correctly the second time. As I left I noticed a small “put put” sound as I accelerated but it disappeared and I live 5 mins from the dealership. I didn’t drive the truck again until I had a wedding down in Florida. It made no sound that I could hear, as I play my music kind of loud, on the trip down. On the trip back up it became loud to the point of drowning out my music. I’ve taken it back to them and explained to them the situation and they don’t want to work with me at all about this problem that started after they went into my truck. This was my first and last time dealing with a dealership. They are too expensive in the first place charging 4-5x the amount for the part and then adding whatever labor hours they deem fitting. I learned my lesson. No more Nissan of Richmond dealership. I’ll stick to the local mechanics that know their worth and provide constant service for the customer. Apparently they even left some one else’s keys in my truck as well, go figure. If they want to remedy this problem they could but they don’t seem to care. This is my warning of, explore all options before taking your vehicle to this dealership to have the prices hiked up and your time and money wasted. More

Debbie was great. Work seemed fine, but pricey. 6 hours labor when I was only there for 4 hours and the car was still in the lot half the time, waiting for a rack. Work seemed fine, but pricey. 6 hours labor when I was only there for 4 hours and the car was still in the lot half the time, waiting for a rack. I do think they fixed the problem. So far, so good. Hopefully the engine light won’t come on again. It makes you wonder when it takes several sensor replacements without an apparent root cause of the problem. More

My vehicle is still not fixed- will be calling agein also requested inspection and didn’t get it requested inspection and didn’t get it More

Great service with attention to detail and timely delivery of the car back to customers delivery of the car back to customers More

Could not have been more helpful. I broke down 4 hours from home, Beverly was fantastic in helping us. Car was done very fast . I broke down 4 hours from home, Beverly was fantastic in helping us. Car was done very fast . More

Great service, as always. Very helpful, friendly staff. I was completely satisfied with the service. Very helpful, friendly staff. I was completely satisfied with the service. More

Great customer service. Will visit again in the near future for all of my Nissan needs Will visit again in the near future for all of my Nissan needs More

John did an amazing job on getting my Rogue inspection N alignment done. Thank you so much alignment done. Thank you so much More

I had a coupon from your Nissan of Richmond website and Nissan of Richmond wouldn’t honor it. Nissan of Richmond wouldn’t honor it. More