Nissan of Richmond - Service Center

I always just ride in for an oil change instead of making appointments and am greeted by welcoming staff. They remember me, care about me, and ask about happenings in my life. They always ask if I’m waiting appointments and am greeted by welcoming staff. They remember me, care about me, and ask about happenings in my life. They always ask if I’m waiting with my car or dropping it off and if I’m waiting, they’re always spot on with their ETA which is fantastic. They also provide updates through out which is greatly appreciated. More

It was great service. Your prices are too high and so not apply military discounts Your prices are too high and so not apply military discounts More

Was able to take my car without an appointment. I had a screw in the tire. They removed & sealed it. I had a screw in the tire. They removed & sealed it. More

Brian was amazing. Very friendly and helpful without being pushy. His customer service skills are a great asset for the company. So many people in customer service Very friendly and helpful without being pushy. His customer service skills are a great asset for the company. So many people in customer service today are not friendly and they are rude. More

I went in to fix my steering column for an callback and my distributor was broken. They put the distributor on wrong first. Since the teeth didn’t match up the truck didn’t start and I didn’t get the truck my distributor was broken. They put the distributor on wrong first. Since the teeth didn’t match up the truck didn’t start and I didn’t get the truck until a week later after thanksgiving. They fixed the distributor and when I went on my road trip a ‘put put’ would occur as I accelerated. I’m hoping that they can fix whatever it is that broke while replacing the distributor. The noise didn’t start until I got the truck back from Nissan dealership and I’m hopeful they will work with me. Donnie was a wonderful help and she was very forth right and open with communication. I hope to work with her again. More

I went in for my oil change and tire rotation and was out in no time in no time More

It was quick and efficient. Waiting area was great and I enjoyed the coffee and was able to relax in a comfortable atmosphere Waiting area was great and I enjoyed the coffee and was able to relax in a comfortable atmosphere More

Terrible service, poor communication, long wait, no wifi, and somehow unable to access the basic maintenance record of a vehicle that has only ever been serviced at Nissan dealers and somehow unable to access the basic maintenance record of a vehicle that has only ever been serviced at Nissan dealers More

Dealer performed our free annual inspection as scheduled. Everything was done timely and they clearly communicated, and provided recommendations which were correct. Everything was done timely and they clearly communicated, and provided recommendations which were correct. More

Beverly was very helpful and kind. Awesome service! She took the time to check to see if the part required to fix my tail light was in stock before I left. Huge improvement from servic Awesome service! She took the time to check to see if the part required to fix my tail light was in stock before I left. Huge improvement from service in the past. More