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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews
Call Service Center (804) 346-4200

4,592 Reviews of Nissan of Richmond - Service Center

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November 28, 2022

Overall great service! I was greeted upon my arrival and johnny Prince assisted me without hesitation. My car was ready and cleaned in a reasonable time. I have no complain More

by LJNPIERRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Prince
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Nov 28, 2022 -

Nissan of Richmond responded

We are very happy to hear Johnny provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

November 28, 2022

Donnie was great she got my car in for service fast and waited on my after hours to come pick my car up ♥️ More

by Holmes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
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Nov 28, 2022 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that Donnie had the opportunity to work with you, and we are thrilled that you found your experience with us here at Nissan of Richmond to be a positive one. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

November 28, 2022

Excellent work and the service provided by your technician was great. I will be back when I need your service More

by BLACKMANJR01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 28, 2022 -

Nissan of Richmond responded

Thanks for sharing about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

November 27, 2022

Efficient, on point, took care of me right away, made sure my car ran smoothly and passed inspection More

by love.brandon30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luberto
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Nov 28, 2022 -

Nissan of Richmond responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

November 26, 2022

Great service, very professional, polite and the dealership is always clean. I also enjoy the complimentary beverages. More

by NATASHA.M.JONES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Prince
Report | Print
Nov 27, 2022 -

Nissan of Richmond responded

Thank you for the kind words for our Service Department and dealership! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

November 25, 2022

Very friendly easy to deal with. They go out if there way to make you happy More

by Rlitton531
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon stern, Brian Luberto
Report | Print
Nov 25, 2022 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with our Service team. We're glad to hear they livered such a great experience! Paula Quick Owner Loyalty Manager

November 25, 2022

Brian delivered excellent service. He was very friendly and professional. He took the time to explain everything very clearly to me. He kept me up to date with the progress of my vehic More

by KEWEBB18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luberto
Report | Print
Nov 25, 2022 -

Nissan of Richmond responded

Thank you for your positive feedback regarding your recent visit and working with Brian. We always like to hear that we are meeting our commitment to provide outstanding customer service. We appreciate your business! Paula Quick Owner Loyalty Manager 804-346-4200 x. 1000

November 25, 2022

It was easy to set up an appointment and everyone was helpful and professional, keeping me informed of the problem and progress. More

by HAKAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Prince
Report | Print
Nov 25, 2022 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear that our Service team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

November 25, 2022

They don’t really care I was suppose to get a free oil change but they charged me full price and also some messed my tires before and I still have to pay full price you guys lost a good customer More

by CAROLYNSTLOUIS8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Hornbeck
1.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Conyers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula Quick , Donnie Washington, Kavon Smith, Johnny Prince, Brian Luberto
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Nov 25, 2022 -

Nissan of Richmond responded

I'm very sorry to hear about your recent visit. I will ask a member of our Service Management team to reach out to you. Sincerely, Paula Quick Owner Loyalty Manager 804-346-4200 x.1000

November 25, 2022

Great dealership people are wonderful and the service department is excellent. My service advisor is awesome. More

by trhubb1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2022 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear that our Service team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

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