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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews
Call Service Center (804) 346-4200

4,592 Reviews of Nissan of Richmond - Service Center

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November 24, 2022

deal not ready when asked. ...2 hours....bogus numbers in offer..bad trade number given...over it!!! More

by ks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sid Mirzad, Brian Luberto
Report | Print
Nov 25, 2022 -

Nissan of Richmond responded

Thanks for taking the time to write a review. It’s unfortunate things did not work out for you this time. Sincerely, Paula Quick Owner Loyalty Manager 804-346-4200 x.1000

November 24, 2022

Very disappointed this time. At no time prior to this appointment was I notified that the free oil change and tire rotation service had been discontinued. Neither was I advised p More

by ROBERTA.RILEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Beverly
Report | Print
Nov 25, 2022 -

Nissan of Richmond responded

I'm very sorry to hear about your recent visit. I will ask a ,member of the Service Management team to reach out to you. We appreiciate and value your business. Sincerely, Paula Quick Owner Loyalty Manager 804-346-4200 x.1000

Dec 05, 2022 -

ROBERTA.RILEY responded

Hello, I have not been contacted by anyone in the service department and would appreciate an explanation as to why I was never notified that the free oil changes, tire rotation, and inspections "guaranteed" for the life of my vehicle as stated in my purchase agreement were discontinued. Had I been advised prior to being charged, I would have declined this service. Thank you for following up. Roberta Riley

November 24, 2022

The service was friendly, fast, and complete. The service was friendly, fast, and complete. The service was friendly, fast, and complete. More

by Erik Fast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luberto
Report | Print
Nov 25, 2022 -

Nissan of Richmond responded

Thank you so much for your excellent review of our service team! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Nissan of Richmond. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

November 24, 2022

Everyone was super kind and understanding. No one got on the phone with an attitude or when I expressed how short a timeline I was on. When I went in they remember who I was and the phone conv More

by Mkeys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula Quick , Donnie Washington, Kavon Smith, Johnny Prince, Brian Luberto
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Nov 25, 2022 -

Nissan of Richmond responded

Thank you so much for your excellent review of our Service Team! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Nissan of Richmond. Please don't hesitate to reach out if you need anything else .Paula Quick Owner Loyalty Manager

November 23, 2022

Customer Service was good. Debbie was very informative and helpful. The wait was long but everything turned out good More

by Brianna Roberts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 23, 2022 -

Nissan of Richmond responded

Brianna, Thank you for the kind words for our service department! We look forward to sharing your compliments with Debbie and our team and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

November 23, 2022

The service was very good and Debbra was great keeping me informed on my truck More

by michaelrichardson261
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 23, 2022 -

Nissan of Richmond responded

Michael, It's great to hear that Debbra was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Nissan of Richmond! Paula Quick Owner Loyalty Manager

November 23, 2022

Called to day my car was done. When I got there 25ish minutes later I still had to wait for another 20 minutes while they found my car and washed it. This caused me to be late gett More

by KASEYL12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
Nov 25, 2022 -

Nissan of Richmond responded

Thank you for taking the time to write a review. We will take your comments under advisement in our quest for continuous improvement. Sincerely, Paula Quick Owner Loyalty Manager

Nov 25, 2022 -

Nissan of Richmond responded

Kasey, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Paula Quick Owner Loyalty Manager

November 22, 2022

Brian was very courteous and helpful. He made sure that what is needed for the service. Car work was done in the scheduled time. More

by Mack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luberto
Report | Print
Nov 23, 2022 -

Nissan of Richmond responded

Mack, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Brian met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

November 22, 2022

Brian was very polite and courteous. He kept me informed and settled out as soon as my service was completed. More

by tate.rash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luberto
Report | Print
Nov 22, 2022 -

Nissan of Richmond responded

Thank you for the kind words for Brian! We look forward to sharing your compliments with him and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

November 22, 2022

Definetely customer oriented. I've had 2 issues with service and both times the dealership went out of their way and corrected those issues. Donnie is awesome. More

by IBATLLE0516
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
Nov 22, 2022 -

Nissan of Richmond responded

Thank you for the kind words for our Service Department. You've made our day and we appreciate the Five-Star rating. We will be sure to share your comments with our team. Please don't hesitate to let us know if we can be of further assistance. We're always happy to help. Paula Quick Owner Loyalty Manager

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