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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews
Call Service Center (804) 346-4200

4,592 Reviews of Nissan of Richmond - Service Center

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November 20, 2022

Service was outstanding. Brian took care of me. Even had my car inspected even though i didn't ask him More

by Lonzo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington, Brian Luberto
Report | Print
Nov 21, 2022 -

Nissan of Richmond responded

Thank you for your business and this review. We're happy to hear Brian was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paula Quick Owner Loyalty Manager

November 20, 2022

Great and fast service every visit! Only place I trust to do the job right! More

by SHAUNEE416
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luberto
Report | Print
Nov 21, 2022 -

Nissan of Richmond responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

November 20, 2022

I got my oil changed and everyone was very friendly to me. I was there for two hours More

by Darrell.navarre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
Nov 21, 2022 -

Nissan of Richmond responded

Thanks for sharing your thoughts about your experience with Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

November 20, 2022

Great experience with fast and professional staff at the Nissan of Richmond dealership this week. More

by Jeffhanson2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luberto
Report | Print
Nov 21, 2022 -

Nissan of Richmond responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

November 19, 2022

This is my second time dealing with Brian, and he is AWESOME I am extremely happy More

by SQUIRES.CATHERINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula Quick , Donnie Washington, Kavon Smith, Johnny Prince, Brian Luberto
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Nov 21, 2022 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad Brian had the opportunity to work with you, and we are thrilled that you found your experience with us here at Nissan of Richmond to be a positive one. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

November 19, 2022

Very nice to me didn't have to wait long experience always the same great More

by shawandamiller33
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Johnny Prince
Report | Print
Nov 21, 2022 -

Nissan of Richmond responded

Thank you again for choosing Nissan of Richmond. I'm happy to hear you had efficient service and we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

November 19, 2022

Bryan and then team were so helpful in making my service experience quick, easy, and adaptable for my schedule. More

by SARAJARRETT4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luberto
Report | Print
Nov 21, 2022 -

Nissan of Richmond responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

November 18, 2022

Absolutely horrible customer service. Took my $20,000.00 down payment elsewhere for fantastic service! More

by jchristian924
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Darren Gardner, Johnny Prince
Report | Print
Nov 18, 2022 -

Nissan of Richmond responded

We're sorry that you didn't have a completely satisfying visit. I would like more specific information from you. Please reach out to me at the number below or provide your contact information so I can fully understand the low rating. Sincerely, Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

November 18, 2022

Ms.Donnie was a pleasure to work with. She was able to explain things to a level of my understanding and was very kind More

by JESSICA.PUNTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
Nov 18, 2022 -

Nissan of Richmond responded

We are very happy that Donnie provided you with such a positive experience! Our Service team sincerely values your business and looks forward to your next visit. Paula Quick Owner Loyalty Manager

November 18, 2022

Very friendly and professional staff. Easy understand my problem and quickly solve it. Thank a lot. More

by SOTOVYURIY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Prince
Report | Print
Nov 18, 2022 -

Nissan of Richmond responded

Thank you for the kind words for our Service Department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

Nov 18, 2022 -

SOTOVYURIY responded

Hi! It was visit for recall notice. very friendly staff, quick fix. I look forward to came again.

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