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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews
Call Service Center (804) 346-4200

4,592 Reviews of Nissan of Richmond - Service Center

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November 18, 2022

Great dealership. Awesome customer service. Fast and friendly environment.I would recommend friends for this dealership. More

by saundersa88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
Nov 18, 2022 -

Nissan of Richmond responded

Thanks for your positive feedback regarding your recent visit. We always like to hear that we are meeting our commitment to provide A-1 customer service. We truly appreciate your business! Paula Quick Owner Loyalty Manager

November 18, 2022

Communication is horrible. I had a 9:30am appointment and never received any update. Extremely busy at work that day so thankfully I was able to call 30 mins before they closed More

by Bri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Debbie Conyers
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2022 -

Bri responded

Guess they expected to just keep my vehicle overnight without acknowledging me at all …

Nov 18, 2022 -

Nissan of Richmond responded

Thank you for your review. We're sorry to hear about the communication issues you encountered and would like to address this with our team. If it's possible to discuss your experience in more detail, please send me a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, It's upsetting to hear that you did not receive top-notch service and disappointing to learn that we missed the mark. Paula Quick Owner Loyalty Manager 804-346-4200 x. 1000

November 18, 2022

Great service staff that is professional and personable. I will continue to use this dealership for future service appointments. Good location. More

by jmurphe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Luberto
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Nov 18, 2022 -

Nissan of Richmond responded

Thanks for your 5-Star review! We are very happy to have provided you with a timely and satisfying experience! We sincerely value your business and look forward to your next visit . Paula Quick Owner Loyalty Manager

November 17, 2022

Nissan of Richmond had done quality service and was handled with care and with professionalism. More

by johnson.tasheena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 17, 2022 -

Nissan of Richmond responded

Thank you for the 5 star review! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Nissan of Richmond. We look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

November 17, 2022

Great staff and great service! Got it done quick and even washed my car! Will be back! More

by JORDAND121902
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula Quick , Donnie Washington, Kavon Smith, Johnny Prince, Brian Luberto, Jordan Davis
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Nov 17, 2022 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We sincerely appreciate your business! Paula Quick Owner Loyalty Manager

November 17, 2022

He was very polite and willing to help me with my recall and whatever else I wanted done. More

by KENDALLF39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haven't worked with anyone listed above , Brian Luberto
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Nov 17, 2022 -

Nissan of Richmond responded

We are very happy to hear Brian provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

November 17, 2022

Brian was very professional, giving regular feedback with effective and respectful communication in a timely manner. He stick to the timeframe even though he had a tigh schedule. . More

by simomaggie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luberto
Report | Print
Nov 18, 2022 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback on working with Brian. We work hard to make sure our guests have an exceptional experience and are glad Brian met your needs in a timely manner. We'll be sure to share your comments with him, and our team looks forward to working with you again. Paula Quick Owner Loyalty Manager

November 17, 2022

The staff was helpful and informative, in a timely manner. Very professional and patient with me. More

by Me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Prince
Report | Print
Nov 18, 2022 -

Nissan of Richmond responded

We are so happy to hear that we provided you with such a positive Service experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

November 17, 2022

Had an appointment at 9am for an oil change and brake fluid flush and didn’t get out until 1pm. They didn’t change my mtc notification reading. Asked to talk to the service manager and was told wasn’t av More

by Buckfitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure of name
Report | Print
Nov 17, 2022 -

Nissan of Richmond responded

Thank you for bringing this to our attention. We're sorry to hear that you had a less than a Five-Star experience at our dealership. Each of our customers is a valued part of our operation and we strive to offer outstanding customer service. If you would like, please contact me directly as I would like to discuss your experience in further detail to clear up any issues. I can call you, as well, with your correct contact information. Sincerely, Paula Quick Owner Loyalty Manager

November 16, 2022

Customer service seems to have gone down a little bit. Could also work on answering phones. More

by SMT101816
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Luberto
Report | Print
Nov 16, 2022 -

Nissan of Richmond responded

We’re sorry to hear that your overall experience didn't meet the high standards that guests expect from our dealership, We’ll be sure to use your comments as a coaching and teachable moment in our quest for continuous improvement. Please feel to call me at the number below if you have a specific concern. As well, I am happy to call you if you provide me your contact information. Paula Quick Owner Loyalty Manager 804-346-4200

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