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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews
Call Service Center (804) 346-4200

4,592 Reviews of Nissan of Richmond - Service Center

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October 27, 2022

Amazing customer service! Service advisor Debra is fantastic! Car towed in Friday and ready on Tuesday. More

by MICHELLE.CHANEY.CHANEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 27, 2022 -

Nissan of Richmond responded

Thank you for taking the time to share your feedback on working with Debbie. We work hard to make sure our guests have an exceptional experience and are glad Debbie met your needs in a timely manner. We'll be sure to share your comments with her and our team looks forward to working with you again. Paula Quick Owner Loyalty Manager

October 26, 2022

Everyone was polite and friendly. I was greeted quickly and helped immediately. Highly recommend to everyone. More

by na0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
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Oct 26, 2022 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! You've made our day! Paula Quick Owner Loyalty Manager

October 26, 2022

People are nice and friendly. I was greeted as soon as my car was next in line. More

by WEEZ503
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
Oct 26, 2022 -

Nissan of Richmond responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Nissan of Richmond, we look forward to having you as one of our valued customers for many more years to come! Paula Quick Owner Loyalty Manager

October 26, 2022

Been customer for 6 years i’ve leashed two Nissan rogue‘s and bought one armada in that time frame, if I was to grade this visit, it would be an F. I had to get a wrecker and tow my vehicle from your Nissan More

by Rifflemusic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brian
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Oct 26, 2022 -

Nissan of Richmond responded

Thank you for bringing this to our attention. We're sorry to hear that you had a less than a Five-Star experience at our dealership. Each of our customers is a valued part of our operation and we strive to offer outstanding customer service. If you would like, please contact me directly as I would like to discuss your experience in further detail to clear up any issues. As well, if you provide your contact information I will be in touch with you. Sincerely, Paula Quick Owner Loyalty Manager 804-346-4200 x. 1000

October 26, 2022

Had an oil change and tire rotation. My service technician was attentive and friendly. Car was done on time. More

by JD23224
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 26, 2022 -

Nissan of Richmond responded

Thank you for the kind words for our Service Department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

October 26, 2022

As a customer for 8 years working with Service team and excellent service every time. More

by LJOYNER424
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 26, 2022 -

Nissan of Richmond responded

Thank you for your business and this 5-Star review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service! Paula Quick Owner Loyalty Manager

October 26, 2022

QUICK IN AND OUT SERVICE. CHEERFUL AND POLITE. GREAT COMMUNICATION, DEFINITELY WILL BE BACK AGAIN. More

by OCODENNY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
Oct 26, 2022 -

Nissan of Richmond responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Nissan of Richmond are glad to have you as a customer. Paula Quick Owner Loyalty Manager

October 24, 2022

I was extremely impressed and satisfied with the service at Nissan Dealership of Richmond. Everyone there was professional and knowledgeable about what they were talking about bravo!!!! More

by DEWAYNEMOORE08
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
Oct 24, 2022 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond, your feedback and 5-Star rating mean a lot to us. We appreciate feedback like yours Nissan of Richmond is top notch, first class and Grade A in all categories from the Sales to the Service department! This is what we strive for in customer experience. We're glad we were able to help, and we hope to see you again! Paula Quick Owner Loyalty Manager

October 24, 2022

Amazing staff, they’re always so helpful. I had a in and out experience, and I was a walk-in More

by keisha.curry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 24, 2022 -

Nissan of Richmond responded

Ah, you’ve made our day. Thank you for taking the time to share your feedback with us. Our team works hard to make sure our guests have an exceptional experience. We look forward to working with you again and appreciate your business! Paula Quick Owner Loyalty Manager

October 24, 2022

Great customer service, especially for Debbie in the service department. She went above and beyond to try to help me out! More

by pvrich2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 24, 2022 -

Nissan of Richmond responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Paula Quick Owner Loyalty Manager

Oct 25, 2022 -

pvrich2 responded

Very prompt service and courteous team that took care of my Rogue in a timely manner. Will definitely be back for service when needed! Debbie Conyers was exceptional with making sure I was able to get my car back when I had requested.

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