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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews
Call Service Center (804) 346-4200

4,592 Reviews of Nissan of Richmond - Service Center

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October 16, 2022

Customer service agent was great. Everything was checked like ask. Love this dealership and recommend it. More

by TIFFANY.DARBY.BROWN07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2022 -

Nissan of Richmond responded

Thanks for the glowing review! You’re the best part of our day and we appreciate your business and support! Paula Quick Owner Loyalty Manager

October 16, 2022

Good service. Good with updates on your vehicle. Pushy about trying to get you in a new car More

by EMMETTMALIK34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2022 -

Nissan of Richmond responded

Thanks for the fantastic review of Service. We appreciate your business and support! Paula Quick Owner Loyalty Manager

October 16, 2022

Debbie was terrific! I needed to have my battery replaced and she took care of me right away. More

by Hamilton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2022 -

Nissan of Richmond responded

Thanks for the great review! We appreciate your business and support and we will share your comments with Debbie! Paula Quick Owner Loyalty Manager

October 16, 2022

The service counter attendant was very very ingaged and took the time to clearly explain the process. I had ordered parts from the parts department and she retrieved those and combine them all into one ser More

by JSCWEST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2022 -

Nissan of Richmond responded

You’ve just made our day! Thanks for the great review! We appreciate your business and support! Paula Quick Owner Loyalty Manager

October 15, 2022

No communication once contract sign. Front tag missing and bracket not ordered. No one is taking responsibility in this shop. I am super surprised. Can’t get anyone to eliminate the prob More

by Cheryl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brandon
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Oct 16, 2022 -

Nissan of Richmond responded

We’re sorry to hear you’ve had a disappointing experience. How may we best reach you? As well you may reach me at the number below. Paula Quick Owner Loyalty Manager 804-346-4200 x.1000

October 15, 2022

My visit was pleasant the staff worked as a team. Brian was very professional, courteous and polite. More

by 1169gt
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian
Report | Print
Oct 16, 2022 -

Nissan of Richmond responded

Wow! Thanks for the great review! We appreciate your business and support! We’ll pass along your comments to Brian. Paula Quick Owner Loyalty Manager

October 15, 2022

Thank you for the service provided on Oct 12 for my Nissan 370Z, well done. More

by SHANE.E.WILCOX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian
Report | Print
Oct 16, 2022 -

Nissan of Richmond responded

Thanks for the great review! We appreciate your business and support! You’ve made our day! Paula Quick Owner Loyalty Manager

October 15, 2022

The air bag light went on a day after the service. I have been calling trying to talk with the advisor and no one answer the phone. More

by anab2002us
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Johnny - not sure
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Oct 16, 2022 -

Nissan of Richmond responded

We’re sorry to hear you’ve had a disappointing experience. How may we best reach you? As well you may reach me at the number below. Paula Quick Owner Loyalty Manager 804-346-4200 x.1000

Oct 16, 2022 -

anab2002us responded

Hi Paula, I’ll call you 10/17 in the afternoon. I would like to know the next steps. Thank you, Ana

Oct 17, 2022 -

Nissan of Richmond responded

Ok, thanks! Paula

October 15, 2022

Fast and professional at a fair price. Nice surrounding places to visit while I waited. More

by bruce breeger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2022 -

Nissan of Richmond responded

Thanks for the great review! We deeply appreciate your business and support! Paula Quick Owner Loyalty Manager

October 15, 2022

Johnny was very efficient did what he said he was going to do. And was affordable More

by WESTENDAUTOVA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
Oct 15, 2022 -

Nissan of Richmond responded

Thank you for choosing Nissan of Richmond. We appreciate your business and hope to see you again soon! Paula Quick Owner Loyalty Manager

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