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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews

4,592 Reviews of Nissan of Richmond - Service Center

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October 13, 2022

I have shopped at Nissan of Richmond Va since 2008. I have purchased three vehicles from them and have been very satisfied with each one. I also get excellent service when I visit there shop. More

by JOYCEFMILLER60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bull, Donnie Washington
Oct 15, 2022 -

Nissan of Richmond responded

It has been a pleasure serving you over the years, Joyce. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Nissan of Richmond; we look forward to having you as a valued customer for many years to come! Paula Quick Owner Loyalty Manager

Oct 15, 2022 -

JOYCEFMILLER60 responded

Richmond Nissan has always given me great service every time I have had my vehicles serviced.

Oct 15, 2022 -

JOYCEFMILLER60 responded

Richmond Nissan is the place I go to when I'm shopping for a new car.

October 13, 2022

They told me how long it would take and thats how long I had to wait More

by PKOOOZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Oct 13, 2022 -

Nissan of Richmond responded

Thank you for taking the time to share your thoughts on working with our Service team team. We're glad to hear we delivered such a great experience! Paula Quick Owner Loyalty Manager

October 13, 2022

Debbie does her job well. She was very helpful letting me know what was going on with my truck More

by HHOWWILL
Customer Service
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2022 -

Nissan of Richmond responded

Thank you so much for taking the time to leave us this wonderful feedback and five-star rating. We're looking forward to having you as one of our valued customers for years to come. Paula Quick Owner Loyalty Manager

October 12, 2022

Great to work with. Great service! Looking forward to my next appointment with Nissan of Richmond. More

by dachellet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Washington
Oct 12, 2022 -

Nissan of Richmond responded

We're thrilled you found our staff to be so supportive during your experience here at Nissan of Richmond. We are always more than happy to assist you if anything else comes up. Paula Quick Owner Loyalty Manager

October 12, 2022

They are fraudsters, they gave me wrong information, a manager called Bull tricked me and sold me a car with insurance and high quality, and after a week it turned out that the car was broken, so far it h More

by Sonia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bull
Oct 12, 2022 -

Nissan of Richmond responded

It's unfortunate you've chosen to write such a negative review. Paula Quick Owner Loyalty Manager

October 12, 2022

The people who helped us were great and are car was fixed in a timely manner. Pretty low stress but I would have liked a way to maybe get updates on the car as it was coming along so I could know how soon it More

by CAITLIN.DEYOUNG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Washington
Oct 12, 2022 -

Nissan of Richmond responded

Thank you for taking the time to leave us this review feedback and review. FYI, we'll take your comments under advisement as we seek continuous improvement. We appreciate your business. Paula Quick Owner Loyalty Manager 804-346-4200 x, 1000

October 11, 2022

Awesome service great customer service. Thank you Nissan. I highly recommend. Thanks for the car wash and excellent service More

by LTWATKINS2003
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula Quick , Donnie Washington
Oct 11, 2022 -

Nissan of Richmond responded

Thank you so much! We deeply appreciate your business and look forward to helping you with any questions or future vehicle needs. Thanks again for choosing Nissan of Richmond. Paula Quick Owner Loyalty Manager

October 11, 2022

Your representative was very knowledgeable and treated me like family. She walked me through the whole process. More

by RAVENGILES99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Oct 11, 2022 -

Nissan of Richmond responded

We're happy you found our staff to be so supportive during your experience here at Nissan of Richmond. We are always more than happy to assist you if anything else comes up. Paula Quick Owner Loyalty Manager

October 11, 2022

Easy to schedule appointment for inspection, was not too busy to include oil change and tire rotation at the same time. More

by TH1NKABOUT1T
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Oct 11, 2022 -

Nissan of Richmond responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Paula Quick Owner Loyalty Manager

October 10, 2022

My visit Quick and affordable. I like the fact that scheduling is easy. The waiting room was clean and I enjoyed the coffee and water More

by A. Tribbey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
Oct 10, 2022 -

Nissan of Richmond responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Nissan of Richmond to be a positive one. Please don't hesitate to reach out if you need anything else. Paula Quick Owner Loyalty Manager

Oct 10, 2022 -

Nissan of Richmond responded

Thanks! We so appreciate your taking the time to share your 5-Star feedback. We're looking forward to your next visit with us at Nissan of Richmond! Paula Quick Owner Loyalty Manager

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