Nissan of Richmond - Service Center

The team was kind, efficient, and overall a pleasure to work with! I would absolutely recommend using them for future service for my family and friends. Finding a trusted mechanic is always hard, and I’m s work with! I would absolutely recommend using them for future service for my family and friends. Finding a trusted mechanic is always hard, and I’m so glad creating this relationship was so easy! More

Always very polite and wants you to have the best possible service you can grt possible service you can grt More

Scott was phenomenal! Very nice and polite. His colleague wasn’t so much. I believe his name was Jeffrey Price I think (he’s right beside Scott desk). I arrived at my appo Very nice and polite. His colleague wasn’t so much. I believe his name was Jeffrey Price I think (he’s right beside Scott desk). I arrived at my appointment at 10am , waited in line at his station. So once the other customers before me were helped I stepped up to his desk. The first thing he say is “ONE MOMENT” he was very dry, no greeting or anything. So I let it go. Then 5 mins later it was a gentleman who steps from outside the dealership and was just standing to the side. So Mr. Price said “Hello sir how May I help you today?” So the customer behind me said “she was here first”. So Jeffrey said “HE WAS HERE FIRST, HE WAS INSIDE AND HAS BEEN WAITING” Very rude and matter of factly. So I said well you should’ve communicated that with me if I been waiting for 10-15 mins “Ma’am he was here first he was inside, but as soon as I’m done I’ll get with you” I advised him he shouldn’t just skip a customer to skip another customer you communicate. So he politely assist the customer and was smiling and everything so I said “I wish I could’ve gotten that kind of customer service”. He point to Scott and tells Scott to assist me instead. I’ve been coming to this dealership since 2013, always great experience with service and never had a bad experience-customer service is always great. But this weekend it was horrible. He doesn’t need to service customers if he doesn’t know how to greet and communicate. More

Very good reception and customer care. Visitited three time where as problem fixed on third attempt Visitited three time where as problem fixed on third attempt More

Excellent customer service, very prompt and friendly atmosphere. The representative kept me updated about my car atmosphere. The representative kept me updated about my car More

Friendly, knowledgeable, they set expectations moving forward. They really do care about you and your vehicle. forward. They really do care about you and your vehicle. More

Great customer service, They care about their customers. I wish I would have sold them back my car when they ask for a bigger one. My be next time I wish I would have sold them back my car when they ask for a bigger one. My be next time More

Nissan of Richmond you’re always the best. Happy to do business with you guys. Happy to do business with you guys. More

They were understandably understaffed, but I was told for many weeks my car would be done with repair. Also was sent back and forth between departments on every call. There was no internal communication abou many weeks my car would be done with repair. Also was sent back and forth between departments on every call. There was no internal communication about my case, and it took much much longer and was more expensive than I was told. More

Scott was very helpful and provided me with a rent a car fir the week until my car was ready. fir the week until my car was ready. More