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Nissan of Richmond - Service Center

Richmond, VA

4.1
4,592 Reviews
Call Service Center (804) 346-4200

4,592 Reviews of Nissan of Richmond - Service Center

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October 07, 2022

Service advisor was excellent! Recall inspection went on time and it took less than told More

by bobzicke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 09, 2022 -

Nissan of Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Nissan of Richmond, we look forward to having you as a valued customer for many years to come! Paula Quick Owner Loyalty Manager

October 06, 2022

Thank you for being available when I needed service. I got in and out in a reasonable time. More

by DRH000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula Quick , Donnie Washington, Michelle Ross, Kavon Smith, Kelley Carlson
Report | Print
Oct 07, 2022 -

Nissan of Richmond responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

October 06, 2022

Great customer service and overall a great experience ! I now know where to shop for future reference. 10/10 More

by Makaila Harris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Stern
Report | Print
Oct 07, 2022 -

Nissan of Richmond responded

Thank you so much for your kind words, Makaila, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

October 06, 2022

Was told I needed immediate replacements for the air and cabin filter. Went to the store and got them myself. They were both good More

by martin.mills
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Washington
Report | Print
Oct 07, 2022 -

Nissan of Richmond responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please reach out to us directly. We would appreciate the opportunity to touch base with you and address your concerns. Paula Quick Owner Loyalty Manager

October 06, 2022

Everything was good from the time I pulled up to the time that I left. More

by bwaters004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Conyers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 07, 2022 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

October 06, 2022

The dealership does not honor the past incentives of other dealerships. The customer service at Richmond Nissan is very poor. More

by JIMBETTIS
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jeremy Kellogg
Report | Print
Oct 10, 2022 -

Nissan of Richmond responded

Thank you for bringing this to our attention, Jim, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details about your visit. Paula Quick Owner Loyalty Manager (804) 346-4200 Ext. 1000

October 06, 2022

I can speak very highly of the service department very customer service made u feel like u were being taken care of More

by MYLITTLEDINO32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
Oct 07, 2022 -

Nissan of Richmond responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paula Quick Owner Loyalty Manager

October 06, 2022

The service team has been working with limited staff. So several times I've had to come back. My Service Advisor Donnie was awesome! She gets the job done even when she have multiple tasks to remember. More

by shcpenn51
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donnie Washington
Report | Print
Oct 07, 2022 -

Nissan of Richmond responded

Thank you for sharing your review! It's a pleasure to know that Donnie provided you with such excellent assistance. We hope to see you again! Paula Quick Owner Loyalty Manager

October 05, 2022

Great job very happy. . satisfied will recommend for services to other Nissan owners. Happy customer. More

by BERTISY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donnie Washington
Report | Print
Oct 06, 2022 -

Nissan of Richmond responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Paula Quick Owner Loyalty Manager

October 05, 2022

Staff greeted me upon arrival. They were friendly and personable. Wait area clean and comfy. More

by Jerolineharris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Hornbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelley Carlson
Report | Print
Oct 06, 2022 -

Nissan of Richmond responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Nissan of Richmond, we look forward to having you as a valued customer for many years to come! Paula Quick Owner Loyalty Manager

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