Nissan of Rivergate

Still waiting for my issue to be resolved My car radio stopped working. I contacted J.P. at Enterprise where I bought my car. (Enterprise is awesome). JP gave me my extended warranty info and My car radio stopped working. I contacted J.P. at Enterprise where I bought my car. (Enterprise is awesome). JP gave me my extended warranty info and recommended Nissan of Rivergate Service Center. I called and was told to bring my car the next morning which was October 26th The gentlemen that I spoke to on the phone was the man who would be taking care of my car. I believe his name was Leno.I explained that I had a broken hip, femur and asked how long the process is and Leno said it wouldn't take long since there wouldn't be a lot of clients in the morning. When I arrived I was told I would have to pay the $99.00 evaluation fee out of pocket. I was told by JP and my extended warrenty company that I wouldn't have to pay this fee. I explained this and was told again I would have to pay the fee. After I explained again that I didn't have to pay and I wasn't comfortable signing a form stating I was responsable Leno excused himself. I waited in the waiting room for quite sometime. Leno came back and stated that the $99.00 fee was covered by the warrenty company. I still was told I had to sign the form otherwise my car wouldn't be evaluated. Leno left to evaluate my car. It took a few hours and I sat in the waiting room. When Leno came back he told me my car had an electrical failure and that is why my radio/cd player doesn't work.Leno let me know that they were going to have to order the part and that by the latest they would have the part installed in my car and my car would be ready for me to pick up by friday. I explained to Leno that I was a single mom and I asked if I could keep my car to use and bring the car back when the part arrived at the dealership for the part to be installed for the electical failure. Leno said I should leave the car and because the dash was taken apart to get the stereo out and that I would have to wait till they put everything back together. I told him I wasn't prepared to leave the car. I explained that I needed the car and that I could bring it back when the part came in.I was told that they would get the part in by the latest on Wed.Leno said it was going to be more work for the guys and that I would have to wait longer the next time for them to take the stereo out. I said again that I couldn't be without a car because I don't have family to rely on. He seemed frustrated with me and said to wait . I felt bad and apologized even though I didn't know why he assumed that I was going to be able to leave my car there for a week. Leno said he would call me as soon as the part came. Then Leno told me that there were other services the car needed but they weren't covered. Leno said my brake fluid needed to be changed because it was dirty. I was surprised by this because in my service manual it isn't due for that. I knew for fact it was done prior to me buying the car. I was told it was $89.99. The I was told a belt needed to be replaced. I inquired what specific belt. Leno said don't worry and that he can take care of it but it needed to be done asap otherwise if it breaks my car won't run. I explained I couldn't do that right now because I am on disability but I would get it done in a month when my m one came. After that Leno told me I would have to wait because the car stereo was not installed because they assumed I would leave my car there. Leno explained how it would be easier if I left the car there but I told him I could not.We waited again for sometime for the stereo to be put back. The time there was a lot longer than I was told so I was in quite a bit of pain and wanted to go home. Finally, the stereo was put back and I asked Leno for the paperwork on the work they were going to do for the electrical failure and the other repairs. Leno said he would give it to me when I came in for the repair. I left with no paperwork against my better judgement. We got in the car and were driving down the road. my son said "hey, the time is showing on the stereo! Remember the stereo had "electrical failure."I was very surprised by this and I had my son try the radio. lo and behold the stereo worked and every component on the stereo. Also, my bluetooth was working. Everything was 100% operable...with a total electrical failure that needed a part ordered and installed to make it work again?It didn't make any sense at all. Granted my education is in I.T. but I know enough about power supply and electricity to know that if a car has an electrical failure the power cannot get to the source that is needing it. I was completetly frustrated at this time and in a lot of pain after waiting double the time Leno said. I just wanted to get home. Well, wed came and passed. I never recieved a phone call. I was healing from an injury so the next time i called was on11/13. Leno wasn't available and I left a message. Then I called 12/22 and once agin left a message because leno wasn't available. Finally, on Jan 11 I spoke to someone. I believe the ladies name is betsey. btw, I have proof of all the calls I made and I have my call log to prove no one called me. When I explain or try to explain the issue (kept being put on hold or interupted) I find out Leno isn't even there anymore. Then the lady has the nerve to question me why I didn't call earlier!!Are you kidding me. At this point it was a battle for me to remain proffessional. I asked her why they didn't call in response. At first the couldn't locate my records and then she finally found them. I asked her what is going on and she wouldn't give me a response other than she needs to look into it. she said she wanted to call leno. wait! I thought he was no longer employed. I explained my concerns and while talking about the brake fluid she interupts me to say it isn't strange to replace you fluid and starts telling me the miles f when you should and the time frame I explained that if she didn't interupt me she would have heard it has already been done and it wasn't time to do it again. I didn't get to tell her about the miracle that my stereo was wroking with an electrical failure because she told me she was very busy and had to call me back.Betsy said it would be monday before she could call because the are busy. I was just frustrated. I waited since october but now I need to wait once again. Never a sorry for your inconvience. All I got was someone questioning me of why I didn't chase after them to do what they were paid to do. Well, I am still waiting on that call. I never got it.Also when I contacted the online service for nissan to request the contact info for corporate office or the manager I was told that she didn't have it. I have all the screenshots for that conversation. I am more than frustrated and I cannot believe this is how a customer is treated. At this point I have tried to work with everyone in a professional manner and I have been ignored and iied to. If I don't get a call by Monday I am calling the extended warrenty company and letting them know everything and sending them my documented proof as well as contacting the BBB. I will also contact JP at enterprise and let him know how I was treated. something fishy is going on with the supposed "electric failure" and there may be other agaencies as well that would like to hear my issues with the Service Center at Nissan Rivergate. This has been a horrible experience. Please excuse the typo's. More

Outstanding Sales People Nikki Wallace is one of the best sales ladies you could possibly deal with. Being in sales myself., it matters to me about straightforward talk and d Nikki Wallace is one of the best sales ladies you could possibly deal with. Being in sales myself., it matters to me about straightforward talk and doing what you say you’re gonna do. This is a very friendly and customer oriented dealership;furthermore , Jason Moore is an excellent sales manager and will make you a deal. You’ll get top notch service from both of them. . Was looking for a truck....and they met all my criteria.....handled all my needs promptly. THE ONLY REASON I did not acquire a truck from them is being extremely far from home. Out of state actually and found one closer to home. Would have made the drive otherwise. Thanks guys! I’m planning to look y’all up whenever in the area! Best Wishes your way! Melissa J. Williams. Sr. Sales Representative, Bucks Island Marine. Southside, AL More

My new car experience Just bought my 2017 Nissan Rogue from Nissan of Rivergate with the help of David and Spencer! They worked hard in the freezing weather to help me get Just bought my 2017 Nissan Rogue from Nissan of Rivergate with the help of David and Spencer! They worked hard in the freezing weather to help me get the vehicle I would be happy with!! Great guys! More

Great Buying Experience on New Murano at Rivergate I drove 3 hours to Nissan of Rivergate for purchase of a new Murano. Great deal, Nice facilities, and very friendly and professional staff. Many tha I drove 3 hours to Nissan of Rivergate for purchase of a new Murano. Great deal, Nice facilities, and very friendly and professional staff. Many thanks to Nikki & Mr. Williams for making the transaction a great experience. Terry More

Very Satisfied I Love my new Nissan Altima. I got a great deal An my salesman Jordan Thompson was very helpful. I will definitely recommend Jordan and Nissan of Rive I Love my new Nissan Altima. I got a great deal An my salesman Jordan Thompson was very helpful. I will definitely recommend Jordan and Nissan of Rivergate to my friends. More

Super nice and easy to work with Nikki Wallace was great. She answered my questions by email and then answered all questions we had she. We came to test drive the car. Nikki Wallace was great. She answered my questions by email and then answered all questions we had she. We came to test drive the car. More

Great people make it work! Nikki Wallace and Jason Moore made a great tag-team on my purchase. Jason made the deal over the phone with me and Nikki did the rest the next day.Whe Nikki Wallace and Jason Moore made a great tag-team on my purchase. Jason made the deal over the phone with me and Nikki did the rest the next day.When I couldn't come to the dealership due to a sickness of my wife, Nikki drove down from Nashville to pick me up to get my Pathfinder in her personal car. That's going the extra mile! She was amazing. A 5Star performance!!! More

Best car buying experience ever! Nissan of Rivergate is amazing! From the gentleman who greet you at the front door, to Nikki, the sales-person, I could not have dreamed of better ser Nissan of Rivergate is amazing! From the gentleman who greet you at the front door, to Nikki, the sales-person, I could not have dreamed of better service! More

Great dealership...amazing car Nikki and Jason made the purchase of my new Maxima flawless. I love the car and the Nikki was amazing. I would recommend Rivergate Nissan to anyone. Nikki and Jason made the purchase of my new Maxima flawless. I love the car and the Nikki was amazing. I would recommend Rivergate Nissan to anyone. Great car at a great price! I have taken my previous Maxima to Rivergate Nissan for service for several years and the sales team is equally as good as the service dept. Thumbs up all around to Rivergate Nissan!! More

Passionate about the job! I have never meet someone who is extremely passionate about their job. Mr. Terry helped me find the perfect car for my family and I and understood all I have never meet someone who is extremely passionate about their job. Mr. Terry helped me find the perfect car for my family and I and understood all of our needs. I would totally recommend him to many others looking for a good car! More