My experience began in the fall of 2021, when I had
purchased a new Sentra. I guess that part of it was okay, but keep in mind that that involved ME GIVING MONEY TO THEM. Fast forward to 4/2/23. This i
purchased a new Sentra. I guess that part of it was okay, but keep in mind that that involved ME GIVING MONEY TO THEM. Fast forward to 4/2/23. This is when I decided to trade in the vehicle elsewhere and cancel the extended warranty(contract #V0799402) with Nissan of Stockton; i.e., this is that part when THEY WOULD OWE ME MONEY. So the process started with me signing paperwork--a "service contract cancellation request form"--with the finance department; I was told I'd receive a check on or before 4/23/23. But when that time came and went without receiving a check, I started to feel like something was wrong. Funny thing is, the dealership did not contact me at all. No status update. No apology for the delay. Nothing. So I took the initiative to contact them, only to find out that something was indeed wrong. Apparently, in order to cut me a check and mail it to me, they needed a certain document--indicating I had refinanced and was released from liability--from the company I was initially financed through. How nice of them to inform me of this, right? So I provided the document and was assured I'd be receiving the check in about a week. Well, 2 emails, 3 visits, and 25 phone calls later--I STILL HAVEN'T RECEIVED A CHECK. To me, it feels like the dealership is hoping I'll get so frustrated that I'll just give up and go away; but instead, I'm using this review as a recourse. I would encourage others who've had a similar experience to do the same.