Nissan of Streetsboro

I would like to take a moment to recognize Adam in the Service Department for the outstanding professionalism he showed while helping resolve the issues with my vehicle. Unfortunately, my car was sold to Service Department for the outstanding professionalism he showed while helping resolve the issues with my vehicle. Unfortunately, my car was sold to me with manufacturing defects, which has been a very frustrating experience. Adam was professional, patient, and genuinely willing to listen to my concerns. He took the time to make sure I felt heard and worked to get the issues addressed properly. I truly appreciate his efforts and the way he handled the situation. I would also like to thank Mark, the young man who picked up my vehicle and delivered it back to me. Mark was polite professional, and went above and beyond to make sure everyining was handled correctly. His attitude and willingness to help made a difficult situation a little easier. Adam and Mark both provided the kind of customer service I would hope for when dealing with an issue like this. If everyone involved in my experience had been as professional, attentive, and helpful as these two, both of my reviews would have been 5 stars. Thank you, Adam and Mark, for your professionalism and for taking the extra steps to make sure things were done right. It did not go unnoticed, and it is greatly appreciated. More

I would like to take a moment to recognize Adam in the Service Department for the outstanding professionalism he showed while helping resolve the issues with my vehicle. Unfortunately, my car was sold to Service Department for the outstanding professionalism he showed while helping resolve the issues with my vehicle. Unfortunately, my car was sold to me with manufacturing defects, which has been a very frustrating experience. Adam was professional, patient, and genuinely willing to listen to my concerns. He took the time to make sure I felt heard and worked to get the issues addressed properly. I truly appreciate his efforts and the way he handled the situation. I would also like to thank Mark, the young man who picked up my vehicle and delivered it back to me. Mark was polite professional, and went above and beyond to make sure everyining was handled correctly. His attitude and willingness to help made a difficult situation a little easier. Adam and Mark both provided the kind of customer service I would hope for when dealing with an issue like this. If everyone involved in my experience had been as professional, attentive, and helpful as these two, both of my reviews would have been 5 stars. Thank you, Adam and Mark, for your professionalism and for taking the extra steps to make sure things were done right. It did not go unnoticed, and it is greatly appreciated. Lisa H More

BUYER BEWARE — Extremely Disappointed With Nissan of Streetsboro I leased a brand-new Nissan Sentra from Nissan of Streetsboro on July 31, 2026. Less than 24 hours after taking possession, I discovered Streetsboro I leased a brand-new Nissan Sentra from Nissan of Streetsboro on July 31, 2026. Less than 24 hours after taking possession, I discovered the rear seat was not properly connected, and the paint was chipped on both rear doors. The following morning, I immediately returned the vehicle. Given these issues were discovered almost immediately after leasing a brand-new vehicle, I expected Nissan of Streetsboro to take responsibility and make the situation right, including considering a replacement vehicle. Instead, I was told the issues were not sufficient reason to provide another new vehicle. I was told they would order a replacement seat and touch-up paint. Unfortunately, the situation continued to get worse. The service department contacted me and said they would pick up my vehicle and provide me with a loaner vehicle. The scheduled day came and went—no phone call, no vehicle pickup, no loaner, and no communication. I repeatedly contacted my salesperson, Dominic Walker, who told me he would speak with General Manager Brandon Boro. Despite my repeated attempts to get an update, I never received a call back. I eventually contacted the service department myself, only to be told that they did not have a loaner available. After I emailed Dominic and Brandon directly, Brandon responded, and I provided the date and time I was available to meet with him to review the vehicle and discuss the situation. I arrived at the dealership at the agreed-upon time, only to find out that Brandon had already left and had supposedly left Alan Spuzzillo in charge. Rather than meaningfully listening to my concerns, Alan seemed more interested in taking pictures of the vehicle than hearing my explanation. He eventually directed me to the service department regarding a loaner vehicle. After providing my driver's license and insurance information, I was then told I also needed to provide a credit card. Given everything I had already experienced, I was uncomfortable providing my credit card information for a loaner while my brand-new vehicle was being repaired for issues that were present when it was sold to me. Because I was unwilling to provide the credit card information, I was not provided the loaner vehicle I had previously been told would be available. Let that sink in: I leased a brand-new vehicle, discovered problems less than 24 hours, immediately brought it back, and the dealership acknowledged repairs were needed. I was then told they would pick up my vehicle and provide a loaner—yet they failed to follow through, and I am the one left dealing with the inconvenience. This is NOT how you treat a loyal customer. I have been leasing Nissan vehicles for nearly 20 years and have continued to bring my business to Nissan despite recalls and other vehicle-related issues. After nearly two decades of loyalty, I can say with certainty that I will not be leasing another Nissan after this experience. I have now had to make multiple unnecessary trips back to the dealership, while also putting additional mileage on a vehicle that I should have received in proper condition. I should not be responsible for the time, inconvenience, and additional mileage caused by problems that existed when the vehicle was sold to me. In my opinion, Nissan of Streetsboro should have taken responsibility from the moment I returned the vehicle the morning after purchasing it. Instead, I have experienced excuses, broken promises, unanswered calls, poor communication, and unnecessary inconvenience. I am still giving Nissan of Streetsboro an opportunity to resolve this matter promptly and appropriately. If this situation is not resolved this week, I will pursue additional avenues, including seeking legal advice and contacting the local news media. If you are considering purchasing a vehicle from Nissan of Streetsboro, my advice is simple: INSPECT EVERYTHING BEFORE YOU LEAVE THE LOT! You will be sorry if you don't. More

Highly recommend this dealership. Brandon and Dominick were great to work with. They gave me a great price on my trade and the best rate of the 5 dealerships I spoke with for my new Brandon and Dominick were great to work with. They gave me a great price on my trade and the best rate of the 5 dealerships I spoke with for my new lease. More

I am writing to formally document my experience with the service department at Nissan Streetsboro, which I believe reflects a serious breakdown in professionalism, communication, and standard automotive ser service department at Nissan Streetsboro, which I believe reflects a serious breakdown in professionalism, communication, and standard automotive service practices. In 2018, I purchased a 2018 Nissan Pathfinder Platinum from this dealership. Since that time, I have maintained the vehicle meticulously and accumulated approximately 140,000 miles without incident. The vehicle had never experienced oil leaks, loss of power, or drivetrain issues. Recently, I noticed a low ticking noise originating from the engine bay. I brought the vehicle to a local independent mechanic, who diagnosed the issue as a timing chain requiring replacement. Due to the mechanic’s scheduling backlog and my desire to prevent further damage, I elected to take the vehicle to Nissan Streetsboro for immediate service. Upon arrival, I was informed that a diagnostic would be required at a cost of $175.00. At no point during this initial discussion was I advised that the dealership had only one technician capable of performing this work—who, as I later discovered through repeated follow-ups, was semi-retired and worked only one day per week. Despite being provided a loaner vehicle, Nissan Streetsboro retained my vehicle for approximately four months for what was represented as a diagnostic evaluation. During this time, communication was minimal and only occurred after repeated inquiries on my part. I was eventually informed that the engine had been removed and reinstalled during the diagnostic process. I want to be unequivocally clear: I never authorized the removal of the engine or any work beyond diagnostic evaluation. When the vehicle was returned to me, it was in significantly worse condition than when it was delivered. Specifically: The oil pan had been replaced without explanation or authorization. Numerous engine bolts were loose. The engine was leaking oil extensively—an issue that had never previously existed. The transmission was no longer functional, requiring the vehicle to be towed after leaving the dealership. The dealership’s diagnostic report concluded that the engine block was cracked. This conclusion is difficult to reconcile with the fact that the vehicle was driven to the dealership under its own power, with no oil leaks or performance issues, and was rendered completely inoperable only after Nissan Streetsboro’s involvement. To further compound this situation, I was informed—without any voice communication—that the vehicle was now effectively valueless and that repair costs would total approximately $19,800.00. This information was presented via electronic communication along with a request for an electronic signature, absent any meaningful explanation or discussion. In summary, I delivered a functioning vehicle for diagnostic purposes and received back a vehicle that is now non-operational and substantially devalued, following extensive unauthorized work. This experience represents a complete failure of customer care, transparency, and professional responsibility. I am documenting this matter formally and will be evaluating all available options moving forward. More

Highly recommend using Mackenzie for your car sales. Straight forward with you as a customer and doesn’t play the games as the other sales agents normally do. Easy pick up at the airport from Mackenzie Straight forward with you as a customer and doesn’t play the games as the other sales agents normally do. Easy pick up at the airport from Mackenzie and worked a sale with me. More

I've never been treated so poorly in a dealership. If it wasn't for the nice salesman Cameron Conyer, I would have left. Beware the dealership photo shops their vehicles. The photos showed the outside If it wasn't for the nice salesman Cameron Conyer, I would have left. Beware the dealership photo shops their vehicles. The photos showed the outside of this car was in immaculant condition. It has the beginning of surface rust on the bottom of the passenger door and small nicks in the hood that are rusting. I made a cash offer of 10K for an $11,549 2015 vehicle. Cameron's manager Brian Tallerico came out with an attitude stating he couldn't go that low and was not nice about it. His unprofessionalism was completely uncalled for. Then the finance representative came out, another employee that obviously did not want to be at work that day. I said I have cash for the vehicle and was told I may have to go get a cashier check. We don't take cash. Thankfully the finance manager came out and accepted the cash. Oh, and the crowd of employees at the door mean mugging my daughter and I as we were walking out the door, was completely unnecessary. Not even a "Have a nice day when we walked out" or a "Don't let the door hit ya". As we were leaving the parking lot, an employee walks out, leans on the railing, and stares at me with yet another mean look when we were leaving. Very odd, creepy, and disappointing experience at Nisson Streetsboro dealership. The car was a fair deal and what I was looking for otherwise I wouldn't have made the purchase.  More

This is the worst dealership I have ever been to in my life. I bought a truck in November 24 or around there and I came in a talk with a salesman name Mitch and this guy did nothing but sell me and my mot life. I bought a truck in November 24 or around there and I came in a talk with a salesman name Mitch and this guy did nothing but sell me and my mother a 2017 Chevy Silverado 4x4 and tells me and my mom that he just got it out of the service department that it was getting all the bells and whistles taking care of and all and I made it clear that nothing better happen to it now or in 6 months and he tells us that don’t worry your good it’s a good truck we will take care of you so we buy it and let me tell you what a big mistake it was I had my truck at Nissan 4 times in 4 months and my transmission goes out and they didn’t have no transmission fluid in it like the salesman said that they would take care of me well that was a crock of xxxx they did nothing but tell us that they weren’t fixing nothing that there hands are tied like who does that especially when your people are saying something real different now then when something happens there not doing nothing so people DO NOT buy anything from this dealership they need to be reported to someone who can handle this issue or should I say issues I should of look at the reviews which was my mistake so don’t buy from them they won’t call you back there communication skills are a 0 the manager never called me or the salesman but 1 time and it was a text who does that and thanks for the truck with no transmission thanks for all the horrible work Nissan has done let alone how xxxxed up they did to my finances but who cares there hands are tied right Nissan so again do t buy from that store they lie , lie, lie and they don’t back up nothing walk away trust me More

Very strange negotiation. I asked him for lowest and he gave me a price $60.00/mo more than what I ended up with a month. That's almost $2,500 over the life of the lease. I asked him for lowest and he gave me a price $60.00/mo more than what I ended up with a month. That's almost $2,500 over the life of the lease. Sold car, took way too long. Manager didn't come over and say thank you. Sales guy didn't thank me for the business. NO follow up call to see if I'm happy with the car. Kinda gross. Just a cold cold experience here. They sell you a car and move right on. -Scott More

I took my previous Nissan here for service and the quality of work was beyond poor. Skid plate not re-attached, oil everywhere underneath, engine cover not fully reattached. Then I made a poor dec quality of work was beyond poor. Skid plate not re-attached, oil everywhere underneath, engine cover not fully reattached. Then I made a poor decision to buy a car from here. Poor communication with the sales associate, misleading information and then to top it off, after all papers were signed and I was walking out the door, they told me there was only 1 key. Pretty disappointing. I won’t buy a car from here ever again. I live 2 miles away and will drive 30 min away to the Ganley Nissan for service. More