Nissan of Streetsboro

I am writing to formally document my experience with the service department at Nissan Streetsboro, which I believe reflects a serious breakdown in professionalism, communication, and standard automotive ser service department at Nissan Streetsboro, which I believe reflects a serious breakdown in professionalism, communication, and standard automotive service practices. In 2018, I purchased a 2018 Nissan Pathfinder Platinum from this dealership. Since that time, I have maintained the vehicle meticulously and accumulated approximately 140,000 miles without incident. The vehicle had never experienced oil leaks, loss of power, or drivetrain issues. Recently, I noticed a low ticking noise originating from the engine bay. I brought the vehicle to a local independent mechanic, who diagnosed the issue as a timing chain requiring replacement. Due to the mechanic’s scheduling backlog and my desire to prevent further damage, I elected to take the vehicle to Nissan Streetsboro for immediate service. Upon arrival, I was informed that a diagnostic would be required at a cost of $175.00. At no point during this initial discussion was I advised that the dealership had only one technician capable of performing this work—who, as I later discovered through repeated follow-ups, was semi-retired and worked only one day per week. Despite being provided a loaner vehicle, Nissan Streetsboro retained my vehicle for approximately four months for what was represented as a diagnostic evaluation. During this time, communication was minimal and only occurred after repeated inquiries on my part. I was eventually informed that the engine had been removed and reinstalled during the diagnostic process. I want to be unequivocally clear: I never authorized the removal of the engine or any work beyond diagnostic evaluation. When the vehicle was returned to me, it was in significantly worse condition than when it was delivered. Specifically: The oil pan had been replaced without explanation or authorization. Numerous engine bolts were loose. The engine was leaking oil extensively—an issue that had never previously existed. The transmission was no longer functional, requiring the vehicle to be towed after leaving the dealership. The dealership’s diagnostic report concluded that the engine block was cracked. This conclusion is difficult to reconcile with the fact that the vehicle was driven to the dealership under its own power, with no oil leaks or performance issues, and was rendered completely inoperable only after Nissan Streetsboro’s involvement. To further compound this situation, I was informed—without any voice communication—that the vehicle was now effectively valueless and that repair costs would total approximately $19,800.00. This information was presented via electronic communication along with a request for an electronic signature, absent any meaningful explanation or discussion. In summary, I delivered a functioning vehicle for diagnostic purposes and received back a vehicle that is now non-operational and substantially devalued, following extensive unauthorized work. This experience represents a complete failure of customer care, transparency, and professional responsibility. I am documenting this matter formally and will be evaluating all available options moving forward. More

First off, the fact that you removed my original complaint on this site because of WOKE pronouns indicates to me your lack of customer service. Because of that unprofessional response on your part. complaint on this site because of WOKE pronouns indicates to me your lack of customer service. Because of that unprofessional response on your part. You need to go out of business because you lost the sole purpose if surviving as a business. My service appointment turned into another disaster at your dealership: . • I arrived at 11:00 because of traffic issues on RT14. • Handed over my keys and was asked told to go wait in the waiting room. • I needed a simple 15-minute oil change. • The customer service rep suggested a tire rotation, I guess, please hurry. • After waiting for an hour, I went out to the garage area. • No one was working, no one was anywhere to be seen. • My car was sitting in line to be next for something. • OK that’s it, I asked for my keys so I can leave. • The person at the desk, came to my SUV next to the steps • They asked me to walk to the far end of garage to the overhead door. • They would bring my SUV down. • I did not appreciate that request at all. • I have a bad back and wear a back brace 16 hours a day, walking is very painful. • They finally brought the car and told me to drive over the hose so the door opens. • I did as I was told and left. • Unfortunately to hood was popped up and started shaking on route 14. • I had to pull over quickly into Home Depot to reset the engine hood. • So, let’s do this, erase all information you have about me in your computers. • Do not expect me to return to your dealership. • I am going to dump the Rogue NISSIN I own in the spring • Its time I find a different vehicle, from auto maker from a dealership • I will not patronize WOKE AGENDA and your lack of customer service clearly indicates you will eventually be out of business soon. You're a disgrace to the Nissan corporation for what you are doing to your customers. More

Disappointing. After being a loyal customer for over six years, I will likely never return to the Service Department at Nissan of Streetsboro. This was not a “one o After being a loyal customer for over six years, I will likely never return to the Service Department at Nissan of Streetsboro. This was not a “one off,” a single instance, or a single point of failure. Due to department-wide incompetence, I’m unsure why I should trust them to maintain my vehicle, compensate them at “dealership rates” for the mediocre service, and I lost confidence that my vehicle’s reliability improved following my visit there. During my latest visit, it took 1.5 hours (with no one in the waiting area) to perform an inspection and assemble an estimate. Then, it took another 2 hours to replace the battery. When asked if my vehicle was ready, I was informed that it was being “test driven.” This is a V-8, gasoline powered vehicle. A test drive for a starter battery? Additionally, throwing salt in the wound is a $28 “shop supplies” charge, for an inspection and battery swap, followed by a $17 “convenience fee.” All of this and no car wash, apologies for the delay, etc. Again, I will not return due to the lack of regard for my time and the dissatisfaction with their customer service. More

There is a bunch of liars in their office. I have sold my car to them on 23 of November 2020 and they did not transfer payoff money to the finance organization until 27 of January 2021 so I had to pay one mo car to them on 23 of November 2020 and they did not transfer payoff money to the finance organization until 27 of January 2021 so I had to pay one more month already not being an owner of the car. Eventually they paid off lower price than it was in the agreement! Also I will add that during these 2 months they kept ignoring all the calls and messages just providing their f**king customer service contact and fake apologies. And of course customer service didn't answer to our calls...Don't make a mistake! Don't have a deal with this garbage! More