Nissan of Thousand Oaks

I've been buying and servicing cars from Steve Lapin and his teams for almost 30 years. I can't speak high enough as to his integrity, transparency, sense of humor, and management of his business. As a fam his teams for almost 30 years. I can't speak high enough as to his integrity, transparency, sense of humor, and management of his business. As a family-held business, hands down, I recommend Nissan of Thousand Oaks (and INFINITI of Thousand Oaks) for all your automotive needs: sales, service, parts . . . Great place. Great people. More

We negotiated a price with the sales team and it included zero percent financing. The payment was written down on a piece of paper as $256 a month. When we got to financing the finance manager used stories zero percent financing. The payment was written down on a piece of paper as $256 a month. When we got to financing the finance manager used stories about Vanna White to distract my wife while signing documents. The interest rate was never disclosed verbally and the papers were just shuffled across and signed while he continued to talk about his mother and Vanna White at the Wheel of Furtune. When my wife got her first payment we were shocked that it was $295 and not $256 as was written down. It equates to a rate of over 4.0% despite us both having credit scores above 800. They use deceptive tactics in their finance department and are not ethical. More

I just moved to Westlake Village from South Carolina and was in need of a car. Since I was a first time car buyer I was a little worried and inexperienced with the process but my sister recommended I look a was in need of a car. Since I was a first time car buyer I was a little worried and inexperienced with the process but my sister recommended I look at a Nissan because they were reliable cars with great ratings. I began the car buying process while still in South Carolina and dealt with Jeff Halverson as my liaison. He was very patient and professional with me, especially at a distance of 3000 miles. He made everything very easy and stress free, which was great for my first time. When I finally arrived in Thousand Oaks to pick up my car and met with Jeff for the first time, I felt like I was meeting an old friend for coffee...that's how comfortable I felt dealing with Jeff. He made everything extremely simple, fun, and informative. Everything was very fast paced and efficiently done from the moment I walked in the door and even when I had a hiccup with my insurance coverage, they were right there with me trying to get it fixed and in the end I was able to drive off the lot with my very first brand new car. I couldn't have been happier with the quality of service and personal care that I received at Nissan of Thousand Oaks. I will most definitely return here and recommend them to anyone in the future. Thanks for an amazing experience you guys! More

I particularly want to commend the salesman who facilitated my purchase of a certified pre-owned Altima--Jeff Halverson. I am 80 years old, and I find that often sales people treat elderly custome facilitated my purchase of a certified pre-owned Altima--Jeff Halverson. I am 80 years old, and I find that often sales people treat elderly customers differently from younger ones, being either condescending or impatient. From the start Jeff was respectful, answered all my questions thoroughly and to my satisfaction, and was altogether a pleasure to work with. He rightly emphasized the quality of the service department, sensing that it is important to me to know that my car will be properly cared for after I purchased it. I was impressed with the overall professionalism of every person I met, including the finance manager. I have no hesitation in recommending this dealership to anyone seeking a new or used automobile. More

I have been coming to thousand oaks Nissan for the entire 8 yrs that i have had my car. I love knowing that I can always depend on Julie to get the job identifed and fixed. Her team of mechanics are amazin 8 yrs that i have had my car. I love knowing that I can always depend on Julie to get the job identifed and fixed. Her team of mechanics are amazing. They never cut corners and always make me feel safe as I drive away. It's an added benefit when you have to wait to be in such a amazing comfortable lounge. I always seem to meet someone friendly. Then when your ready to leave you are greeted kindly by there cashier Alan he always has a smile and truly takes his job seriously. It's just a joy to go when you need to. The longevity of the employees speakly highly of the entire thousand oaks Nissan team and management. More

This team did a fantastic job of helping me trade in my 2012 Altima on a new 2012 Nissan Frontier Crew Cab. I did not expect to be able to trade in my Altima because it was so new; but Jeff Halvorson call 2012 Altima on a new 2012 Nissan Frontier Crew Cab. I did not expect to be able to trade in my Altima because it was so new; but Jeff Halvorson called me and asked me to come in to see if they could help me get a new truck. At the least, I expected to get a king cab and am overjoyed to have a crew cab. The Altima is a beautiful car, however, I am used to driving trucks and the Altima just did not fit me. It is too low to the ground for me and I never felt safe because I was used to being in a truck. I have had a Frontier and a Titan before so I knew what the Frontier was all about....it is a gorgeous truck....I love it. Jeff is a wonderful manager; so patient and kind and I know he will continue to bring you a lot of business. Terry and Mark were also wonderful, patient and kind; and I really appreciated all their help. Thank you for making this a great experience for me. They even gave me a hot dog to keep my energy level up and I appreciated that so much. Carol Ataganian More

Julie and her team at this dealership consistently take care of all of my Nissan Cube and previous Murano car needs. Because of Julie I return to this dealership for all my car svc needs and purchased my care of all of my Nissan Cube and previous Murano car needs. Because of Julie I return to this dealership for all my car svc needs and purchased my current Nissan Cube (which I love! Thanks Terri for your wonderful sales svc when I bought this car!). I don't want to have to worry about my service needs after my inital new car purchases. Thanks Julie for all your terrific customer svc care you've given me along w/ your technicians and shuttle drivers. You all rock! More

My first time to this dealership which is very far from where I live (Santa Monica Nissan closed), but I will return. Julie Spickerman terrifc---a big asset to this dealership!! Sherwin F. Biesman where I live (Santa Monica Nissan closed), but I will return. Julie Spickerman terrifc---a big asset to this dealership!! Sherwin F. Biesman More

Finally I had car car set up for my first time buyer daughter at Universal City Nissan because it was probably the lesser of all evils. After having bougt a few cars in my life I did not want her going daughter at Universal City Nissan because it was probably the lesser of all evils. After having bougt a few cars in my life I did not want her going through the stereotypical games and salespeople I always got. She took one last look around the day before and was determined that she found the car dealership that was unlike any other we had gone and in particular this Jean she swears is an exception to the rule. Skeptical but I let her go on her own while not caneling my appt at Universal nissan. Jean came picked her up from the house and my sister met her there to keep an eye out for me. My sister is even more wary of car salespeople than me to the point of boycotting dealerships and bought her last car from Craigslist. At the end of the day she says she will buy her next car from Jean too. My daughter not only got a great deal, but her first time buying experience was priceless. I stayed out of her space during the entire thing, but she felt like she had a personal advocate who made sure she got every bit of special incentive and service she deserved. Jean took her time to define and answer questions a young first time buyer would be confused about car buying and made her feel like the world, (mostly my entire family) was wrong to stereotype. I think she either got lucky or that dealership is doing something right and should be mentioned. More

I just want to say this was the most pleasant buying experience I have ever had. Robert Schumacher made the whole buying process smooth, without any stress, and especially without the typical sleaziness experience I have ever had. Robert Schumacher made the whole buying process smooth, without any stress, and especially without the typical sleaziness other salespeople pull. He really went out of his way to make the deal happen and I'm proud to say he has a customer for life. More