Nissan of Thousand Oaks - Service Center

He was friendly and professional. When computer updates took too long, he removed charge for tire rotation. When computer updates took too long, he removed charge for tire rotation. More

Good customer service, explained that the car has some issues need immediate attention and give estimates of the work issues need immediate attention and give estimates of the work More

Brian and the service team do an amazing job. They greet me immediately upon arrival, listen to any concerns, keep me posted during the process and my vehicle is returned clean after being servic They greet me immediately upon arrival, listen to any concerns, keep me posted during the process and my vehicle is returned clean after being serviced. Bravo! More

Alba went above and beyond to help with the issue I was having on my lease! She followed up and kept me up to date along the whole process having on my lease! She followed up and kept me up to date along the whole process More

Great communication. There was a delay in getting the part, but Alba called, explained everything and gave me options. There was a delay in getting the part, but Alba called, explained everything and gave me options. More

I recently had an issue with my car when a key part stopped working. I was really shaken and worried when I first called. I described what happened, and Brian—the service advisor—immediately responded stopped working. I was really shaken and worried when I first called. I described what happened, and Brian—the service advisor—immediately responded with “First of all, I’m glad you’re ok and safe.” That alone eased my anxiety, and he went on to reassure me they would figure out the problem. Brian stayed in touch the entire time. He kept me in the loop with updates on every step of the repair process. I appreciated knowing what was happening and what was being done. From Brian to the team who returned my car, everyone was fantastic. The whole crew at Nissan of Thousand Oaks was friendly and welcoming. The shuttle drivers were courteous and kind, and the check‑out person was no different. Since it was a hot day, even offered me water—such a thoughtful touch. Honestly, I felt genuinely cared for—and not just as a customer, but as a person. Brian’s knowledge, and caring nature stood out, and the entire team mirrored that warm professionalism. If you're looking for a service center where you feel listened to and respected, I wholeheartedly recommend Nissan of Thousand Oaks. They made a stressful situation manageable. Kudos to Brian and everyone involved! More

I had a lot of work that needed to be done but it was done on time. Brian kept me up to date with what was going on. done on time. Brian kept me up to date with what was going on. More

They're concise in the service required. Car comes back running better. Waiting room is nice. Car comes back running better. Waiting room is nice. More

Fabian is great he's doing his best to take care of me, hoping that this part that they're going to replace we'll take care of the problem. Little disheartening that a brand new vehicle already needs this hoping that this part that they're going to replace we'll take care of the problem. Little disheartening that a brand new vehicle already needs this kind of repair More

Excelente help with information about the mechanical work and friendly manners, happy to deal with her and friendly manners, happy to deal with her More