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Nissan of South Bay - Service Center

Torrance, CA

4.4
2,494 Reviews
Call Service Center (310) 536-4000

2,494 Reviews of Nissan of South Bay - Service Center

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April 21, 2023

Friendly staff. I’m always pleased when I leave. Expect to leave your car all day. Even for an oil change. More

by melissa.bondal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paloma Buenrostro
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Jun 13, 2023 -

Nissan of Torrance responded

Hello Melissa, thank you for sharing your positive experience! We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

April 21, 2023

People at Nisan was friendly cordially and ask questions about the car problems, also the offer a ride back home More

by PETRAFLORES57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mendez jones, Mandez Jones
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Jun 13, 2023 -

Nissan of Torrance responded

Hello Petra, we appreciate your positive review about your recent experience with us! We are happy to hear that our team was friendly and cordial. Our team strives to provide excellent customer service and are happy to have provided that during your visit. We hope to be of service to you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

April 21, 2023

Car seems to be working good, time will tell, but right now overall happy with work done More

by GARCITTE7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2023 -

Nissan of Torrance responded

Hello, we pride ourselves on providing exceptional service, so we are disappointed to see that your visit with us was anything less than satisfactory. Although we are happy your vehicle is working as intended a 3 out of 5 stars is considered a failing grade for us. If there is anything we could do to improve our service, we would love to hear back from you. We can be reached at 310-536-4000 x2249 or x2225. We look forward to hearing from you. Kind Regards, Elizabeth Reyes Customer Relations Manager

April 21, 2023

This dealership was clean and orderly. The staff were knowledgeable and polite. The service center quick and professional. More

by Victor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandez Jones
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Jun 13, 2023 -

Nissan of Torrance responded

Hello Victor, we are so pleased you enjoyed your visit to Nissan of Torrance! Please let us know if there is anything else we can do for you; we are more than happy to help! Kind Regards, Elizabeth Reyes Customer Relations Manager

April 20, 2023

Nissan provided us with great service. My car was repaired quickly and they kept me updated. More

by JMONGE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kathy Lira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie Rosas, Esteban Montorro
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Jun 13, 2023 -

Nissan of Torrance responded

Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

April 20, 2023

Chris helped me out and he was nothing but amazing. I really appreciate him going above and beyond to help me with my car. More

by Aubriana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2023 -

Nissan of Torrance responded

Hello Aubriana, we're happy you found our staff to be so supportive during your experience here at Nissan of Torrance. We hope to be of service to you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

April 17, 2023

Easy to setup the appointment and found that the problem was because of a recall and fixed on time. More

by M4MYAMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Castillo
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Jun 13, 2023 -

Nissan of Torrance responded

Hi, thank you so much for your positive comments about Nissan of Torrance! We're so happy we were able to help you out. Thanks again for taking the time to leave us this information about your recent visit. Take care! Kind Regards, Kind Regards, Elizabeth Reyes Customer Relations Manager

April 16, 2023

Bait and switch. My oil and oil filter request became a "package". I did not want all the items done listed in your "package". I had to stop the service person fro More

by KARENBNOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rudy Zacatenco
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Jun 13, 2023 -

Nissan of Torrance responded

Hello Karen, thank you for taking the time to tell us about your experience. We do have packages, based on vehicle mileage, year and service history. We do also have itemized services. Our Advisors must provide a menu of service packages, and it is up to our customer to decide whether or not they would like to move forward with the packages being presented. We do apologize if you felt that it was a bait and switch tactic, as that is not our intention; our intention is to make sure we are providing accurate recommendations that will keep your vehicle in the best condition possible. If you wish to further discuss, please contact us at 310-536-4000 x2249 or x2225. Kind Regards, Elizabeth Reyes Customer Relations Manager

April 15, 2023

Yvonne was a great service advisor. Work was completed on time as promised for the amount she advised it would cost. More

by LYNDAHERAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Castillo
Report | Print
Jun 13, 2023 -

Nissan of Torrance responded

Hello Lynda, we are so happy to read such a great review. We are happy that your vehicle was ready when promised and the quote provided was accurate. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

April 15, 2023

Efficient and thorough. I felt like Paloma was looking out for me and my vehicle. She was able to prioritize the work needed and come up with a plan to minimize and spread o More

by catherinemcfarlane@sbcglobal.net
Recommend Dealer
Yes
Employees Worked With
Paloma
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