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Nissan of South Bay - Service Center

Torrance, CA

4.4
2,448 Reviews
Call Service Center (310) 536-4000

2,448 Reviews of Nissan of South Bay - Service Center

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March 14, 2023

Yvonne responded to my questions on reducer service. As he had not received my texts due to a communication platform change. More

by EDELMANNJOAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Castillo
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Jun 13, 2023 -

Nissan of Torrance responded

Hi Joan! We're so happy we were able to help you out and get your question answered! We do apologize for the delay as we did recently change communication platform. We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 14, 2023

Paloma is a really great service advisor. Other advisors are not helpful. If Paloma is busy, there is no help. When I picked my car up, she was busy, another service advisor checked me out bu More

by DMLA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paloma Buenrostro
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Jun 13, 2023 -

Nissan of Torrance responded

Hello, thank you for the positive feedback regarding Paloma, we are pleased to hear she was great. I am disappointed to hear about the rest of our team. I have addressed this directly with our Service Manager and this has been topic of discussion. Our team strives to provide top quality service and falling short is unacceptable. This review is a reflection of Paloma's performance, please let me know if you wish to further discuss I can be reached at ereyes@ntnissan.com or 310-536-4000 x2249; due to your username I am unable to identify who you are in our database. Kind Regards, Elizabeth Reyes Customer Relations Manager

March 14, 2023

Richard is the best service advisor. They took good care of me. I will definitely get all my service here. More

by Poohrobinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2023 -

Nissan of Torrance responded

Hello, thank you for your kind review it means a lot to our team. If you're ever in need of more help, please let us know! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 14, 2023

Great job n people work for them hard working at Nissan of torrance very nice people up there to help More

by ANTHONYJAMESHUFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2023 -

Nissan of Torrance responded

Hello Anthony, thank you for your kind words and this wonderful review! We do hope we can be of assistance in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 13, 2023

All work was done on time! Good service for the price. Minimum wait time at Nissan of Torrance More

by ROMANOV.A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
4.0
This rating includes all reviews, with more weight given to recent reviews.
David Campos
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Camacho
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alberto Arellano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Frankie Figueredo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Burns
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Villegas, Mandez Jones, Yvonne Castillo, Paloma Buenrostro
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Jun 13, 2023 -

Nissan of Torrance responded

Hello, thank you for your kind words and this wonderful review! We look forward to seeing you again! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 12, 2023

Never cleaned my vehicle. Upholstery was filthy dirty !!!! Very upsetting. I’m very upset. This should not have happened. More

by RMORGAN626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Campos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paloma Buenrostro
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March 12, 2023

After three trips The problem still exists and was not fixed. They asked me to bring my car again for the fourth time but I don’t think I will. More

by FHABIB3l
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Campos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paloma Buenrostro
Report | Print
March 11, 2023

Mendez was so much of a great help & I appreciate it. Get more people like him. More

by ADARAMITCHELL2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandez Jones
Report | Print
Jun 13, 2023 -

Nissan of Torrance responded

Hello, thank you so much for your positive comments about Nissan of Torrance! We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 11, 2023

I was having trouble with this dealership when I first started coming but it’s better now thanks to Richard! More

by CC.BIRMINGHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Campos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Villegas, Mandez Jones, Yvonne Castillo, Paloma Buenrostro
Report | Print
March 10, 2023

My service advisor provided an authentic excellent experience for me during my time in getting my oil change. More

by SHIEMIER77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandez Jones
Report | Print
Jun 13, 2023 -

Nissan of Torrance responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

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