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Nissan of South Bay - Service Center

Torrance, CA

4.4
2,506 Reviews
Call Service Center (310) 536-4000

2,506 Reviews of Nissan of South Bay - Service Center

Sort by
March 20, 2022

It was nice service, especially by Mr. Jose and Mr. Esteban. Very friendly environment they provided and we felt so comfortable. More

by ichiko.kazama
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Enriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2022 -

Nissan of Torrance responded

Hello Ichiko, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Torrance! Until the next time we meet, take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 17, 2022

Very nice dealership! They were very professional, knowledgeable, understanding, and helpful. They were the best dealership I have gone too. More

by LNETTLES0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paloma Buenrostro
Report | Print
Mar 20, 2022 -

Nissan of Torrance responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Torrance! We hope to be of service to you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

March 17, 2022

Below average customer service by multiple employees and horrible wait time. When questioned about the time I was consistently lied to that my car was still being serviced when in fact it was sitting outs More

by GRBURNS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Figueredo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2022 -

Nissan of Torrance responded

Hello, thank you for bringing this matter to our attention. We regret that you had a negative experience and will use this as an opportunity to improve. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 16, 2022

The workers are very nice and welcoming. Everyone makes sure you get the best service you can ask for. More

by Erkahdorsey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Corona
Report | Print
Mar 18, 2022 -

Nissan of Torrance responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

March 16, 2022

Fast service, friendly works and they washed my car. I would definitely come back soon More

by LOVE JONES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paloma Buenrostro
Report | Print
Mar 18, 2022 -

Nissan of Torrance responded

Hi, thank you so much for your positive comments about Nissan of Torrance! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 16, 2022

No thanks no thanks no thanks no thanks thank you but I'm fine to my opinion More

by Glezelena1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Enriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kathy Lira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lily Bandea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie Rosas, Cesar Bautista, Arsenio Guevara, Esteban Montorro, Paloma Buenrostro
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Mar 18, 2022 -

Nissan of Torrance responded

Hello, we would like to have a better understanding about your experience. Please reach out to us at (310) 536-4000 x2249 or for a quicker response email me at ereyes@ntnissan.com at your earliest convenience and we will do our best to resolve this with you. Kind Regards, Elizabeth Reyes Customer Relations Manager

March 15, 2022

Went in for an oil change and tire rotation. I had to go back the next day as I noticed the tires were not moved as the back tires have different markings so I noticed. More

by ROSYGUTIERREZ_70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Figueredo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paloma Buenrostro
Report | Print
Mar 31, 2022 -

Nissan of Torrance responded

Hi Rosy, we are truly disappointed to hear about your recent experience. We can assure you that we do not find this type of behavior acceptable, and we have addressed the situation you have described. Thank you once again for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Kind Regards, Elizabeth Reyes Customer Relations Manager

March 14, 2022

Poor communication. Long delay getting car back. Unable to fix the problem. Vague future date when can fix the problem. More

by Holly_Thom
Recommend Dealer
No
Employees Worked With
I dont remember
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Mar 31, 2022 -

Nissan of Torrance responded

Hi Holly, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (310) 536-4000 x2249 or x2225 to speak to a manager. Kind Regards, Elizabeth Reyes Customer Relations Manager

March 12, 2022

I was really pleased with the customer service and Christopher was very knowledgeable and very patient with me I will continue to keep coming to this location I live in Lancaster but I choose to deal More

by NEENE62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie Rosas, Esteban Montorro
Report | Print
Mar 15, 2022 -

Nissan of Torrance responded

Hello, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Kind Regards, Elizabeth Reyes Customer Relations Manager

March 11, 2022

Work was completed in under 4 hours which is an improvement from past services. Car runs great. Dealers coupons helped keep price down. More

by PeeJay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Villegas
Report | Print
Mar 12, 2022 -

Nissan of Torrance responded

Hello Peejay, we are very happy we could provide you with a positive experience! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

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