Nissan of South Bay - Service Center

Appointment created long line. After checkin for A/C work Uber was called never showed used my own lift home. When A/C service “complete” got home and cabin filters not changed. Next day when back and servic Uber was called never showed used my own lift home. When A/C service “complete” got home and cabin filters not changed. Next day when back and service manager rectified situation professionally. More

Well organized and great customer service along with support. Family friendly, guarantee to satisfy customers concerns and needs. Service overall is a 10 out of 10 support. Family friendly, guarantee to satisfy customers concerns and needs. Service overall is a 10 out of 10 More

I found the employees of the dealership were both courteous and willing to assist in the customers needs to meet their personal satisfaction and concerns. courteous and willing to assist in the customers needs to meet their personal satisfaction and concerns. More

Arrived at the dealership for my scheduled oil change appointment. I was advised to leave the keys in the car, sit in the waiting room and someone will come over to assist me. I sat patiently for 1.5hrs, appointment. I was advised to leave the keys in the car, sit in the waiting room and someone will come over to assist me. I sat patiently for 1.5hrs, within that time, the manager even checked to see how was I doing. I told him I’ve been waiting sometime for my scheduled appointment and he never addressed if I could be taken care of by his service department. In fact, he sounded a bit unfamiliar with the service procedure. The only people that wanted to “help” were the salesman, but they all just wanted to confirm whether I would be interested in a new car. It was an overall horrible customer service experience. More

It was wonderful . I have been there quite a few times in the past few years and this is the best i have been treated . the past few years and this is the best i have been treated . More

Mitch was a great help. Made everything run smoothly. Service was done in a reasonable time. I appreciate how they handled everything with covid 19. Service was done in a reasonable time. I appreciate how they handled everything with covid 19. More

Poor service. No info given for how long oil change would be (2 hrs, btw). When the oil change was done, I had to wait an additional 30 minutes bc they failed to tell me my car was being washed, which was no be (2 hrs, btw). When the oil change was done, I had to wait an additional 30 minutes bc they failed to tell me my car was being washed, which was not great either. More

Awesome customer service and explained everything I needed for my car. Also kept in touch on what service that I needed for and what recommendations I needed. Would always bring my car to get service h needed for my car. Also kept in touch on what service that I needed for and what recommendations I needed. Would always bring my car to get service here all the time More

My review is for the service department. I have brought my car in twice for maintenance and a couple of warranty repairs. the service department provided me with excellent service. The car is running great my car in twice for maintenance and a couple of warranty repairs. the service department provided me with excellent service. The car is running great. the service rep was very competent. The personnel here are very kind, and the dealership is very clean and COVID compliant. More

The service representative, Mia at Torrance Nissan, was very nice. She kept me abreast of the status of my vehicle. Unfortunately, I was going to be charged for the car rental and I made it clear that I very nice. She kept me abreast of the status of my vehicle. Unfortunately, I was going to be charged for the car rental and I made it clear that I was not informed of this cost and that the car rental was solely due to car needing service that took a week to complete. The car rental amount, or the majority of it, was taken off. The estimate I was originally given was almost $200 less than the actual final amount. The estimate should be more than $50-60 higher than the estimate. This is something that needs more attention with your service reps making estimates. All else was satisfactory. More