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Nissan of South Bay - Service Center

Torrance, CA

4.4
1,923 Reviews

1,923 Reviews of Nissan of South Bay - Service Center

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September 15, 2020

My review is for the service department. I have brought my car in twice for maintenance and a couple of warranty repairs. the service department provided me with excellent service. The car is running great More

by CASLICK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manny Villegas
Sep 17, 2020 -

Nissan of Torrance responded

Hello Caslick, We are very happy we could provide you with a positive experience! Thanks for taking the time to leave a review about Nissan Of Torrance! We're looking forward to your next visit with us. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 15, 2020

The service representative, Mia at Torrance Nissan, was very nice. She kept me abreast of the status of my vehicle. Unfortunately, I was going to be charged for the car rental and I made it clear that I More

by KP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mia
Sep 23, 2020 -

Nissan of Torrance responded

Thank you for providing this feedback regarding your service visit. We completely understand that transparency is extremely important. We have used your comments to ensure this doesn't happen again. Thank you once again for your feedback, we hope to be of service in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 15, 2020

I had taken my car in for an oil change and also to get my suspension fixed and Manny Villegas who helped assist me was very helpful as always. 10's all across the board for him. Always a great experie More

by BRIDGETCGRANT20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manny Villegas
Sep 23, 2020 -

Nissan of Torrance responded

Hello Bridget, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 15, 2020

Was quick, fast and efficient. Could be less pricey, but I guess the price matches the service. All good. No complaints so far. They even offered me uber drop off. More

by SID
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2020 -

Nissan of Torrance responded

We appreciate your positive review about your recent experience with us! Your satisfaction is our top priority. Thanks again for taking the time to leave us this information about your recent visit. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 15, 2020

Car service was excellent and professional. The person that attended me was courteous and knowledgeable of his work service. Great customer service of this place. More

by Dan O
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Reyes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2020 -

Nissan of Torrance responded

Hello Dan , We strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan Of Torrance. We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 15, 2020

Everyone is very friendly and polite, Manny from the service department helped me with my car and he is amazingly professional and efficient. Overall a nice dealership More

by ORFLINK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny
Sep 23, 2020 -

Nissan of Torrance responded

Hello, thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 15, 2020

Service was fast and easy. I made an appointment for Oil and filter change. This was my first time having service here and I was very satisfied. They even washed my car. More

by MRSB4KB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2020 -

Nissan of Torrance responded

Hi Mrsb4kb, Thank you so much for your positive comments about Nissan Of Torrance! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 15, 2020

Buen servicio buen trato muy amables Muy atentos Buen servicio buen trato muy amables Muy atentos cordiales si tengo que recomendalos lo hago el servicio fue rapido y muy bueno y eficas gracias m More

by CARCAMPOS2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2020 -

Nissan of Torrance responded

Hola, gracias por sus lindos comentarios, Le agradecemos sus comentarios tan positivos. Aqui estamos para lo que se le ofresca.

September 15, 2020

Brought in our car for a simple oil change and tire rotation. Mechanic left oil pan plug loose, which caused car to leak oil in our new driveway. Plug was only finger tight, didn't even feel like a wre More

by KJFMF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Elizabeth Reyes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2020 -

Nissan of Torrance responded

Hello, We are very sorry to hear about your recent experience. Our Technicians are trained to inspect what they expect and we are very sorry that your visit was not the case. We are not sure if you made anyone aware of your recent experience, but we ask for the opportunity to turn your experience around. If you would like to give us a 2nd chance, please let us know by emailing us at ereyes@ntnissan.com Unfortunately based on your user name I can not look you up in our database. If you decide to email, please include your full name and a contact phone number. Thank you, and we look forward to hearing from you. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 15, 2020

Friendly, but it takes too long to get a simple oil change. You would think with an appointment it wouldn’t take over two hours. More

by Joeferrell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Reyes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan
Sep 23, 2020 -

Nissan of Torrance responded

Hello Joe, We are disappointed to hear that the service took longer than expected. We will use your comments to refine our efforts to improve our service. We do hope we can be of assistance in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager