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Nissan of South Bay - Service Center

Torrance, CA

4.4
2,478 Reviews
Call Service Center (310) 536-4000

2,478 Reviews of Nissan of South Bay - Service Center

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February 26, 2025

Took far too long for minor service 6 hrs was told 2 hrs. Texted twice for update, no reply also charged a lot of money for brake fluid replacement for a new car that I only put 4000 miles on More

by BLUOCHER
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Figueredo
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 02, 2025 -

Nissan of Torrance responded

Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Thank you for bringing this to our attention, we will make this a topic of discussion as communication is key and should have been advised that work would take longer than anticipated. Kind Regards, Elizabeth Reyes Customer Relations Manager

February 26, 2025

Great customer service, when it comes to Richard burns. Always makes sure my needs are met. More

by Franciscorojas328
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 02, 2025 -

Nissan of Torrance responded

Francisco, we are happy you found our staff to be so supportive during your experience here at Nissan of Torrance. It is experiences like yours that really keep us motivated! Thank you again for the great review! Kind Regards, Elizabeth Reyes Customer Relations Manager

February 26, 2025

Jimmy is always super helpful and trustworthy. I have had bad experiences with an associate at Torrance Nissan before being too pushy on services and rude when I say no , but Jimmy has always been More

by JRMFAROL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 02, 2025 -

Nissan of Torrance responded

Thank you for your sincere feedback. We are disappointed to hear that you've had past experiences with us that did not meet your expectations; however, we are glad to hear that you enjoyed your visit with Jimmy. Is there anything Jimmy could have done to earn a 5-star review? Unfortunately, a 3 star is not to the standards we strive for. We look forward to hearing from you. Kind Regards, Elizabeth Reyes Customer Relations Manager

February 26, 2025

Excellent service, and competed the service on a timely manner, thank you for great service we can all count on.. More

by STEVRHINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 02, 2025 -

Nissan of Torrance responded

Hello, we appreciate you taking the time to leave us this feedback. We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

February 26, 2025

Service advisors are polite. I usually only get oil changes. Got an alignment once. Got a calibration. Never had a problem More

by SAUL MERCADO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 28, 2025 -

Nissan of Torrance responded

Hi Saul, thank you for taking the time to leave a review for us at Nissan of Torrance. We're happy we could meet your expectations! We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

February 25, 2025

Great customer service was provided in a timely manner. Thank you Capri Blas for answering all my questions and Nissan More

by Maritza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Capri Blas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2025 -

Nissan of Torrance responded

Hi Maritza, thank you so much for your positive comments about Nissan of Torrance! We are happy you found our staff to be so supportive during your service experience. Thank you and have a fantastic day! Kind Regards, Elizabeth Reyes Customer Relations Manager

February 24, 2025

Richard burns has always shown great customer service. Meets all my needs, when it comes to my vehicle. More

by Franciscorojas328
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2025 -

Nissan of Torrance responded

Hi Francisco, thank you for taking the time to leave a review for us at Nissan of Torrance. We're happy we could meet your expectations! We hope you have a great day! Kind Regards, Elizabeth Reyes Customer Relations Manager

February 23, 2025

Good service for my Nissan Sentra I will come back next time to my others Nissans Customer service excellent More

by Sanchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcell Saavedra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 26, 2025 -

Nissan of Torrance responded

Hi Sanchez, thank you for taking the time to leave a review for us at Nissan of Torrance. We're happy to hear that you will be returning for future services. Thank you again for the great review! Kind Regards, Elizabeth Reyes Customer Relations Manager

February 22, 2025

Chris was fantastic in helping me through a huge repair. His customer service was outstanding More

by Shawn Bologna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 26, 2025 -

Nissan of Torrance responded

Hello Shawn, our team strives to provide100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. We look forward to helping again in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

February 22, 2025

They are amazing at the dealership. Capri was very helpful and friendly. Overall a great experience. More

by ELLIDREWCAR11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Capri Blas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 26, 2025 -

Nissan of Torrance responded

Hello, we appreciate your positive review about your recent experience with us; we are glad we could help. Until next time, take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

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