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Nissan of South Bay - Service Center

Torrance, CA

4.5
2,671 Reviews
Call Service Center (310) 536-4000

2,671 Reviews of Nissan of South Bay - Service Center

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June 02, 2025

Your service was awesome and we will visit again! I was disappointed with the loss of uber/lyft service. More

by ROBINKIMME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2025 -

Nissan of Torrance responded

Hello, we appreciate you taking the time to leave us this feedback. The Uber/Lyft is still a service we provide; however, it does depend on the service being provided, as we are limited. If you have any further questions, please give us a call. We're always happy to help! Kind Regards, Elizabeth Reyes Customer Relations Manager

June 02, 2025

Very friendly and knowledgeable. . They were very thorough with the car inspection. They also let you know when a particular service is due. More

by SHAR2299
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2025 -

Nissan of Torrance responded

Hello Shar, your wonderful feedback and rating mean a lot to us. Until the next time we meet, take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

June 02, 2025

This dealership has refused to use my warranty to cover repairs. A bunch of talking in circles. Calls from Consumer Affairs to no real results. More

by UBEGME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcell Saavedra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 06, 2025 -

Nissan of Torrance responded

Hello, we pride ourselves on customer service and we understand your frustration regarding your warranty issue. As a dealership, we are not authorized to approve or deny warranty repairs ourselves. All warranty repairs must be approved by the manufacturer or the warranty provider directly, based on their specific terms and conditions. We are more than happy to repair your vehicle so as long as we have authorization to do so. We understand that you have escalated your concerns to Consumer Affairs. Please understand that we are following the required process set by the warranty issuer. If you should need anything from us while you have an open case, please let our team know, we are more than happy to assist in any way we can. Best of luck to you. Kind Regards, Elizabeth Reyes Customer Relations Manager

May 31, 2025

After getting my car out for the service I noticed a scratch on the front alloy wheel. I did not notice this when I got out from the showroom. When I reached my home I found out this. How would I trust More

by RONY921
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 04, 2025 -

Nissan of Torrance responded

Hello Rony, thank you for sharing your feedback. We are disappointed to hear about your concerns regarding the scratch on your alloy wheel. We understand how upsetting it can be to notice something like this after picking up your vehicle from our service department. We take great care in handling every vehicle that is entrusted to us as we like to ensure that the vehicles leave in the condition they arrived in. We have no record of any damage during your vehicles time in our shop. It's sometimes difficult to determine exactly when or how the damage could have occurred, especially if it wasn't noticed during pick up. Please know that we take your trust seriously. If you'd like. we'd be happy to review any footage we might have, or records related to your vehicle. Please give us a call at your earliest convenience to further discuss. Kind Regards, Elizabeth Reyes Customer Relations Manager

May 30, 2025

I like to do maintenance there because they are friendly and do their job perfectly More

by Fady Awad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 04, 2025 -

Nissan of Torrance responded

Hello Fady Awad, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Torrance! Until the next time we meet, take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

May 30, 2025

The service reps. were all standing around(except for Richard and I waited about 20 mins to check I. for my appointment. Too many service contract “deals” presented. More

by RINGBELLA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Capri Blas
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 04, 2025 -

Nissan of Torrance responded

Hello, we appreciate your feedback! We will address this with our team as there is always room for improvement. Thank you once again for your feedback. Kind Regards, Elizabeth Reyes Customer Relations Manager

May 30, 2025

Dealer did everything I asked them to do. The rep that took down my information didn’t seem like he wanted to be there. All though it was really busy, the rep taking down what needs to be don More

by RANDY.H.LEW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 04, 2025 -

Nissan of Torrance responded

Hello Randy, thank you for taking the time to let us know how we did. We appreciate your constructive feedback and have made note of it. Thank you again for leaving us this response! Kind Regards, Elizabeth Reyes Customer Relations Manager

May 29, 2025

Working with Richard Burns and Nissan has been seem less. Their service personnel are professional and repairs timely. Good job. More

by SM Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 04, 2025 -

Nissan of Torrance responded

Hello, thank you so much for your positive comments about Nissan of Torrance! Reviews like this give us motivation and help us ensure we provide high-quality care. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

May 29, 2025

I k like the costumer service. And jimmy is always: kind, patient and helpful. He is the best! More

by NO22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 04, 2025 -

Nissan of Torrance responded

Hello, we're happy you found our staff to be so supportive during your experience here at Nissan of Torrance. We're looking forward to your next visit with us! Kind Regards, Elizabeth Reyes Customer Relations Manager

May 29, 2025

It was absolutely terrible service in all my Nissan experience. Oil change cost 280 dollars More

by GARDENAGAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Figueredo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marcell Saavedra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 04, 2025 -

Nissan of Torrance responded

Hello, thank you for bringing this matter to our attention, unfortunately based on your username on this review we were unable to find you in our database. We are disappointed to hear that your visit was anything but pleasant. Based on the information provided sounds like you paid for a diagnostic, this is far from our price range for oil changes. We would like the opportunity to further discuss as we believe this amount is an error. Please contact us at your earliest convenience at 310-536-4000 x2225 or x2249, we look forward to hearing from you. Kind Regards, Elizabeth Reyes Customer Relations Manager

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