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Nissan of South Bay - Service Center

Torrance, CA

4.4
2,419 Reviews

2,419 Reviews of Nissan of South Bay - Service Center

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December 30, 2024

Terrible communication coupled by awful customer service. Long wait times even with a supposed "reservation ". More

by Cfos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Figueredo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Vasquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Nissan of Torrance responded

Hello, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (310) 536-4000 x2225 or x2249. Kind Regards, Elizabeth Reyes Customer Relations Manager

December 29, 2024

Les dije que mi unido de mi carro no funciona y no lo arreglan bien sigue igual More

by ISRAELLUNA825
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Burns
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 01, 2025 -

Nissan of Torrance responded

Hola Israel, estamos decepcionados de saber que aun esta experimentando problemas y nos gustaria tener la oportunidad de discutirlo mas a fondo. No pudimos encontrarlo en nuestra base de datos con el nombre de usuario en la resena, por favor, comuniquese con nuestro gerente de servicio a la brevedad posible. Atentamente, Elizabeth Reyes Gerente de Relaciones al Cliente

December 28, 2024

Updated: Some people in there are rude and lack empathy. No clear explanation on why issue happened. Called today to schedule appointment. Horrible service. Lady named Kathy refuse to order me a lift and More

by NO20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kathy Lira
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Burns
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not going to put names, I don’t need retailiation
Jan 01, 2025 -

Nissan of Torrance responded

Hello, it is disappointing for us to hear that your experience was anything less than great. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Nissan Of Torrance (310) 536-4000

Feb 14, 2025 -

NO20 responded

Wish I could downgrade my review to 1 star. Tried calling and today to schedule an appointment for a part which cost over 1000$ and the lady named Kathy told me that it will take 4-5 hours to fix my car. On my request to get me an Uber/lift she refused saying that I need to live within 10 mile radius. And I live 11 miles away. And then she hang up on me. Horrible services, lacks customer empathy

December 27, 2024

Capri was great! Service was fantastic. She told me about all the work I needed. I need brakes. More

by DWITGHT.WILRIDGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Capri Blas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2024 -

Nissan of Torrance responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

December 26, 2024

I waited over 3 hours for an oil change and the service advisor forgot to mention the 3% surcharge for using your card to pay until the very end. More

by SW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jimmy Vasquez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2024 -

Nissan of Torrance responded

Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Kind Regards, Elizabeth Reyes Customer Relations Manager

December 25, 2024

Dealership seems clean and attentive, especially Jimmy. He was very helpful when I arrived close to my appt time. More

by ROQGRL19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2024 -

Nissan of Torrance responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

December 25, 2024

Nissan of Torrance is my go to Service Center for all of my 2022Frontier needs. Service Advisor Marcell Saveedra is the consummate professional when it comes to customer service satisfaction. Thank you! More

by FMALBREW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcell Saavedra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2024 -

Nissan of Torrance responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Torrance! Thank you again for leaving us this response! Kind Regards, Elizabeth Reyes Customer Relations Manager

December 25, 2024

Marcell was great. He explained what needed to be done and was very efficient getting me checked in and on my way home. The car was clean and ready as promised. More

by Rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcell Saavedra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2024 -

Nissan of Torrance responded

Hi Rob! We appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

December 25, 2024

Good customer service and very professional. Honest and caring also compassionate towards the customer.I will come back again. More

by DIANA.CUTIE101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Campos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Capri Blas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcell Saavedra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2024 -

Nissan of Torrance responded

Hello Diana, your wonderful feedback and rating mean a lot to us. If you're ever in need of more help, please let us know! We hope to see you soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

December 24, 2024

Their service is a hit or miss on certain occassions. But they atleast try to figure out how your experience was and Liz from customer relations always listens to what you have to say and possibly provid More

by Anuj Khanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2024 -

Nissan of Torrance responded

Hello Anuj, thank you for your sincere feedback as it allows us the opportunity to improve. I am happy to hear that you acknowledge our efforts in trying to improve and do right by our customers. We sincerely thank you for your business and look forward to seeing you again soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

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