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Nissan of South Bay - Service Center

Torrance, CA

4.4
2,482 Reviews
Call Service Center (310) 536-4000

2,482 Reviews of Nissan of South Bay - Service Center

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December 14, 2024

Always a great experience with Richard Burns as my service advisor. I can always count on him to explain what I need and why as well as how long it should take. More

by DESTYPOOK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2024 -

Nissan of Torrance responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Torrance! We're looking forward to your next visit with us! Kind Regards, Elizabeth Reyes Customer Relations Manager

December 14, 2024

Nissan Torrence is great place to service your vehicle! I love it! They’re friendly! More

by UAMAH18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2024 -

Nissan of Torrance responded

Hello, thank you for the high star rating and excellent feedback! We are happy to hear that you enjoy servicing your vehicle at our dealership. We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

December 11, 2024

Marcell has done an excellent job with helping me get my Nissan back on the road, he was friendly and very knowledgeable… More

by STEVRHINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcell Saavedra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2024 -

Nissan of Torrance responded

Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. We sincerely thank you for the positive review and look forward to seeing you again soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

December 10, 2024

This Dealer cares about their clients and the kind of cars they drive. Jimmy was very professional and caring. He explained to me what my car needs and how long the repairs would take which was right on More

by CYNTIA.YW6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2024 -

Nissan of Torrance responded

Hello Cyntia, we're happy you found our staff to be so supportive during your experience here at Nissan of Torrance. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

December 10, 2024

Service was fine but when I asked for a ride/shuttle ride, I was told no rides for oil change customers. Oil change took longer than expected at around at least two hours More

by ISLASSMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Capri Blas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2024 -

Nissan of Torrance responded

Thank you for taking the time to share your experience. While we understand that 2hrs may seem long for an oil change, we also perform a complimentary multi-point inspection, battery test, and car wash. We truly regret we were unable to accommodate you with an Uber ride as our store does not have a shuttle service. Our policy typically does not include transportation services for standard maintenance appointments. Your feedback is invaluable in helping us improve our services, and we hope to serve you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

December 10, 2024

From start to finish, I had a great experience from reception when I called in to when I pulled in the parking lot. To having the service completed. Great service. Great job. More

by LMCCALL2901
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2024 -

Nissan of Torrance responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

December 09, 2024

Lousy communication and customer service. Extremely frustrated! Headed to another dealership to resolve my issue! More

by LANA J
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Figueredo
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2024 -

Nissan of Torrance responded

Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Unfortunately, we were unable to identify you in our database based on your review username. We would like the opportunity to address your concerns. Please reach out to us directly at (310) 536-4000 x2225 or email at ereyes@ntnissan.com when you have a chance. Thank you, and we look forward to hearing from you. Kind Regards, Elizabeth Reyes Customer Relations Manager

December 08, 2024

It's my first time having to get service at a different dealership. It's a lot closer and they offered some discounts, so the service was great. More

by Neocave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Capri Blas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2024 -

Nissan of Torrance responded

Hello, reviews like this give us motivation and help us ensure we provide high-quality care. We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

December 07, 2024

Jimmy is really nice I’ll recommend Nissan of Torrance Family and friends Great service More

by Dealer Rater
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2024 -

Nissan of Torrance responded

Hello, we're happy to hear you had such a positive experience with our team! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

December 06, 2024

Capri was very helpful keeping me informed on what was going on with the service, the tech did a great job and fast also the car washer was perfect More

by ALDENMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Capri Blas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 08, 2024 -

Nissan of Torrance responded

Hello, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

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