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Nissan of South Bay - Service Center

Torrance, CA

4.4
2,442 Reviews
Call Service Center (310) 536-4000

2,442 Reviews of Nissan of South Bay - Service Center

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August 12, 2023

beware they are crooks did not do what you came in for and charged you for it More

by MARILIMON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Figueredo
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Campos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Burns
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Vasquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Villegas, Alisa Retunski
Report | Print
Aug 16, 2023 -

Nissan of Torrance responded

Hello Marisela, we are truly disappointed to be reading this review, as there were 2 things you brought to our attention the refill of your windshield wiper fluid and the key fob recall. The windshield wiper fluid isn't something we charge our customers for nor is a recall, yet you were refunded over 1K although the rest of the work was completed and approved by you, and we only did this to appease you. We tried reaching out to you multiple times so that we can have our technician inspect the vehicle with you; however, you refused since you stated you couldn't trust us. Just like in any industry, we can make mistakes, but it is how you go about trying to make it right, and we did more than enough by refunding you your full paid amount for work that was approved and signed by you. We wish you the best of luck. Regards, Nissan of Torrance

August 11, 2023

Not sure I'm a fan of this particular location. Went to get a simple oil change (which took almost 4 1/2 hours on a slow day), and then a day later my e-brake light starts coming on and off. They a More

by TYTYMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alisa Retunski
Report | Print
Aug 16, 2023 -

Nissan of Torrance responded

Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at ereyes@ntnissan.com or call us at 310-536-4000 x2249 or x2225. Kind Regards, Elizabeth Reyes Customer Relations Manager

August 10, 2023

I thought she was very helpful and accessible She kept me in the loop of what was going on More

by rcm_1119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alisa Retunski
Report | Print
Aug 13, 2023 -

Nissan of Torrance responded

Hi, thank you so much for your positive comments about Nissan of Torrance! We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

August 07, 2023

I brought my 2016 Sentra in with a transmission problem (those crappy CVT designs). They replaced the transmission in a couple of days and Alisa was great. The car runs smooth now so all is good. Nice work More

by KNAKANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alisa Retunski
Report | Print
Aug 09, 2023 -

Nissan of Torrance responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

August 05, 2023

Your Advisor needs improvement very badly not including Advisor House and the service department Manager More

by CEF1239
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Figueredo
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Campos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Burns
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Vasquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Villegas, Alisa Retunski
Report | Print
Aug 09, 2023 -

Nissan of Torrance responded

Hello, we regret to hear that you are displeased with your recent experience with us. If you are willing to give us another chance, please reach out to us at (310) 536-4000 x2249 or x2225 to speak to our manager directly. Kind Regards, Elizabeth Reyes Customer Relations Manager

August 05, 2023

Great Service was provided and the work was done in a timely manner! Indeed Satisfied More

by stevehflores
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Campos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Villegas, Alisa Retunski
Report | Print
Aug 09, 2023 -

Nissan of Torrance responded

Hello Steve, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. Thank you and have a fantastic day! Kind Regards, Elizabeth Reyes Customer Relations Manager

Aug 09, 2023 -

stevehflores responded

My experience with Nissan of Torrance was amazing. The facility was clean. The employees were helpful and nice. Everyone I would walk by would tell me hello. Jimmy was my service advisor and he was polite and responsive to my concern with my Armada. He always kept me updated with the status of my vehicle. He also arranged for transportation to and from my house. Overall I would recommend this dealership over any other in the surrounding area.

August 04, 2023

Great atmosphere, warm welcome very helpful associates. I will recommend family and friends to check out Nissan Torrance More

by IGPADILLA80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Vasquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mandez Jones
Report | Print
Aug 09, 2023 -

Nissan of Torrance responded

Hello, we're happy you found our staff to be so supportive during your experience here at Nissan of Torrance. Please don't hesitate to reach out to us if there's anything more, we can do! Kind Regards, Elizabeth Reyes Customer Relations Manager

August 03, 2023

Alisa is a true asset to your company she always keeps us informed of what’s going on and finds a solution to any problems More

by MISHLERS815
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alisa Retunski
Report | Print
Aug 07, 2023 -

Nissan of Torrance responded

Hello Lori, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. We highly agree with you, Alisa is wonderful, and we are so happy to have her as part of our team. We're looking forward to your next visit with us! Kind Regards, Elizabeth Reyes Customer Relations Manager

August 03, 2023

Very happy with my service I would highly recommend this dealership to all my friends More

by JAUREGUIJSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 07, 2023 -

Nissan of Torrance responded

Hello, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

August 02, 2023

Your hourly labor rate of $225. 00 is too much, which is pushing me and others away from Nissan. Therefore, I am seeking service and repair elsewhere when feasible. Bear in mind: cus More

by SAV1906
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Camacho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Villegas
Report | Print
Aug 07, 2023 -

Nissan of Torrance responded

Hello, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you will be leaving us due to pricing. Unfortunately, prices are on the rise and the dealership industry has not been the exception. We do our best to offer competitive pricing and coupons as best as we can. Customer satisfaction and retention are extremely important to us, and if there is something we can do to keep you as our customer we would love to hear from you. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

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