Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Nissan of South Bay - Service Center

Torrance, CA

4.4
2,440 Reviews
Call Service Center (310) 536-4000

2,440 Reviews of Nissan of South Bay - Service Center

Sort by
July 08, 2023

Alisa our rep was so very courteous n informing. The experience was very pleasant thx for hiring her she’s great as well s the provided services! More

by Rochelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alisa
Report | Print
Jul 13, 2023 -

Nissan of Torrance responded

Hello Rochelle, we're happy you found our staff to be so supportive during your experience here at Nissan of Torrance. We do hope we can be of assistance in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

July 08, 2023

Had service issues which Liz Reyes was supposed to be looking into but nobody has gotten back to me in over two weeks. Service advisor Manny Villegas said he was emailing me some info on the resolution More

by HOMER_T04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny Villegas
Report | Print
Jul 13, 2023 -

Nissan of Torrance responded

Hello Homer, I did speak to Manny regarding the concerns you had addressed like your rotation and MPI, I do see some text between both of you. I did exactly what I said I would do which was to have Manny contact you. If I missed anything, please let me know as I am happy to help. In regard to Manny, I have contacted him again, to ask him to contact you and address your concerns. Thank you for your feedback and hope to have your concerns addressed and resolved. Kind Regards, Elizabeth Reyes Customer Relations Manager

July 08, 2023

Always great service and communication from Richard! Always explains all the services being done to your car thoroughly. More

by UNLV20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 13, 2023 -

Nissan of Torrance responded

Hello, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Kind Regards, Elizabeth Reyes Customer Relations Manager

July 07, 2023

I am happy to get my Rouge. I am uncomfortable about the price. It was expensive. I was shown/test drive a car with features different than the car I actually purchased. Yet t More

by MYPRINCEZAHEER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Campos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yvonne Castillo
Report | Print
July 06, 2023

Fast and good service. They are nice but expensive. Their last recall for a Nissan rogue was terrible. More

by snowboard141
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Castillo
Report | Print
July 05, 2023

Very displeased with the service and mislead by using the gift cards I received a few montgs ago. More

by GUESTREQUEST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny Villegas
Report | Print
Jul 07, 2023 -

Nissan of Torrance responded

Hello, we appreciate your honest feedback, as we are always looking for ways to improve. We would like to have a better understanding about your experience. Please reach out to us at (310) 536-4000 x2249 or x2225 at your earliest convenience and we will do our best to resolve this with you. Kind Regards, Elizabeth Reyes Customer Relations Manager

July 05, 2023

Chris, service rep was pleasant. . Felt valued as a customer. Prompt. Efficient. Kept informed on progress. More

by NIGHTGALEDOM
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 07, 2023 -

Nissan of Torrance responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

July 05, 2023

Alisa Retunski was my service advisor. She took care of me promptly and called me when my car was ready. More

by KURTZ905
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alisa Retunski
Report | Print
Jul 07, 2023 -

Nissan of Torrance responded

Hello, thank you so much for your positive comments about Nissan of Torrance! We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

July 05, 2023

Dealership worked with the customer on visit and recommended other needed services to the customer More

by Jiwani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy
Report | Print
Jul 07, 2023 -

Nissan of Torrance responded

Hello Dolly, we are disappointed to hear that you did not have a more pleasant experience. We completely understand that your Mom is on a fixed income; however, Jimmy did provide a complimentary tire rotation, and provided a 39.99 Synthetic oil change which is usually a mid-week special. He also applied an additional $10 off. We do our best to offer competitive pricing and apply discounts if possible. We are sorry that we did not meet your expectations. Most businesses would not apply discounts unless they have a special going on or give complimentary services. The email was received; however, we didn't do anything wrong or unethical, if anything Jimmy tried helping by providing free and discounted services. Kind Regards, Elizabeth Reyes Customer Relations Manager

July 04, 2023

Service maintenance is way too expensive and there should be more effort to look up deals and specials for customers. More

by MARJIRAS44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Figueredo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Villegas, Yvonne Castillo
Report | Print
Jul 06, 2023 -

Nissan of Torrance responded

We appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. We will use your comments to refine our efforts to ensure this issue does not happen again. Kind Regards, Elizabeth Reyes Customer Relations Manager

1
...
91
92
93
...
244