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Nissan of Westbury
Westbury, NY
507 Reviews
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Showing 507 reviews
June 20, 2017
Incompetent service department I am writing this review because this service center is really slow and they have no clue on what they are doing. They have the worst mechanics and se I am writing this review because this service center is really slow and they have no clue on what they are doing. They have the worst mechanics and service advisers I have ever dealt with. Nissan should be ashamed to let a service department like this one operate under their name. So unprofessional. My passenger seat belt kept locking up for no reason. I brought it in. They said it's suppose to be like that. I'll order a belt extender( I don't know how that will help . The guys an idiot). 2 mos later still waiting for the extender after numerous calls trying to get in touch with them. Which they never returned my calls. Well it kept happening. I bring it in again. Now I show the The new Tech what's going on. He orders a new seatbelt. Calls me for an appointment it's in. I go in. He's not working there anymore. Now I have a new Tech. She tells me they did the seatbelt. So I check it out. They never replaced it. They said they did the mechanics. Well it's still locking up. The service manager took a ride with me and it locked up on him. He told me it's a safety feature for a babies car seat. ( In NY) you are not allowed to put a babies car seat in the front seat due to the airbags. Its illegal. What a lot of Bull crap. This man is the biggest idiot I have ever met. My car is under warranty. This is a safety issue. Just replace the belt. They said we'll call Nissan tech support. They never did. Called me the next day and said my belt is fine. Now pissed off I call Nissan Corporate. Talked to consumer affairs made a report. They called Westbury and said it's fine. C.A. Told me to take it to another service center. I went to Legend in syosset. Within 24 hrs I had a new seatbelt and issue solved. Got that Westbury...Legend fixed the problem. Maybe Westbury should clean there ears out and listen to the customer. I will never ever go back or recommend Westbury Nissan service center to anyone. They should take a lesson from Legend. This is my 4 th Nissan never had a problem till this one. More
by Lisa Cotto
Employees Worked With
Manager of service department
Helpful June 19, 2017
SLOW CONFUSED, and non trustworthy The guy LES was a horrible salesman. Told me he would get me into the car for the right price. Sends me to 3 different guys and still didnt get the ri The guy LES was a horrible salesman. Told me he would get me into the car for the right price. Sends me to 3 different guys and still didnt get the right price. WASTED 4 hours in dealership More
by Vinny123
Employees Worked With
Les
June 14, 2017
Third vehicle purchase. I had seen advertising that Legacy Nissan was now Nissan of Westbury. I had called to see if a salesperson was still there that had sold me 2 cars pre I had seen advertising that Legacy Nissan was now Nissan of Westbury. I had called to see if a salesperson was still there that had sold me 2 cars previously. After calling and finding out the guy was still there, I was very happy. After speaking with the salesman Justin Stone for awhile, we set an appointment for Sat 6/10/17. We had brought in a 2012 Versa we wanted to trade in for a newer car. Justin is really great, he tries to minimize a lot of the back and forth nonsense that is usually associated with other Nissan dealers. They appraised the Versa and we came to a reasonable agreeable price. We ended up deciding on a 2017 Sentra SR lease with a manufacture rebate. Along with the trade in and rebate, we worked out a reasonable monthly payment. There were no games or tricks. Justin is a straight forward guy. Justin had previously advised his new sales manager that we were coming in. The manager was already aware that this will be our 3rd vehicle purchase from Justin. I am also an outspoken person and will be the one to remind the manager that we are already customers because I think it is important to know the difference between a browser and a customer who intends to buy that day if the deal is right. On my previous sale which is on Yelp under Legacy, I traded in a 2010 Xterra for a 2014 Xterra. That deal was even easier because I knew exactly what I wanted. I have seen negative reviews but I do believe most of the blame falls on the customers for not educating themselves. Any perspective buyer should have an understanding of book values, trade in values, condition of vehicle and mileage. Sometimes a negative review doesn't really give an accurate description of what happened. Nissan did not invent the concept of fine print which is like a 2 font that nobody can read. I have seen 99 dollar leases on a Cadillac in the past. Do you really think that is the truth? Dealers try to lure you into their dealership and sell you something you cannot afford. It is your job to read the criteria for these deals because they usually require a big down payment and a superior credit score. Read the small print. There are many shady dealerships out there but I can assure you one thing, I have not seen that with Legacy or now Westbury Nissan. If your looking to buy a vehicle, I suggest giving Justin Stone a call. He will not rush you, he will answer your questions. I am sure you will not be disappointed. Good Luck!! More
by firefighters510
Employees Worked With
Justin Stone
June 04, 2017
Used Car Manager so unprofessional ! I & my husband went there to see their used 2008 Cadillac Escallade,$18,264 inventory list.As customers,offered $17,000, in hopes they will counteroff I & my husband went there to see their used 2008 Cadillac Escallade,$18,264 inventory list.As customers,offered $17,000, in hopes they will counteroffer but Jim (used car manager) at first sarcastically say "hah ! Not happening! " loudly as he was entering his office while I & my husband were entertained by Les. Les was very professional in anyway. As we were seated , talking to Les,Jim came back from another room & faced my husband ,told my husband rudely & loudly like yelling"Look at me in the eye, is that cadillac worth 17 ,000 ?!!!". My husband in a low , calm voice answered him " its just an offer sir"..As customers , we don't deserve to be treated the way he did.All you got to say JIM is " sorry, just can't accept your offer" & thats it. By the way prior to us going there,we called & spoke with Jim on the phone about our offer & he answered" guess what, call me on wednesday next week at Exactly 9:55 , i will accept your offer , That is if you'll call me exactly 9:55".So in hopes that he will truly agree to it, we came last Saturday , travelled 2 hour just to see the car.This was bad experience with a very unprofessional manager.I have an approval loan from BOA $20,000 & i showed it to Les.But , i lost my enthusiasm to buy from them because of Jim's very rude attitude.Attitude is everything Jim.Too bad, coz the New Car manager/ department treats every customer so well UNLIKE you treat us.I hope this will come to the attention of the new owner .FYI ,Word of Mouth is very powerful !!! More
by Mar H.
Employees Worked With
Jim (Used Car manager)
May 17, 2017
Rogue SV Premium Package Buyers/leaders are aware that dealers will try to get most from their sale so go in knowing what you want. Use the internet to compare/contrast your o Buyers/leaders are aware that dealers will try to get most from their sale so go in knowing what you want. Use the internet to compare/contrast your options. With that said pick a good sales person. My husband and I had a wonderful experience with Jovonne Campbell. He is young energetic and passionate about cars. Although we did purchase a completely different car it was solely by his effort to allow us to see our options and discuss the leasing process. Although he could be more organized he was able to effectively communicate the price/varaiations and option. As a buyer just be aware of all that you will be signing for. Overall great staff and good ambiance. I refer Jovonne for anyone's next car. More
by MynewRogue
Employees Worked With
Jovonne Campbell
May 03, 2017
Horrible!! I was in this dump to lease a car, horrible ! These ppl here are dirty ! They have this huge sign outside "under new ownership " big deal ! While I I was in this dump to lease a car, horrible ! These ppl here are dirty ! They have this huge sign outside "under new ownership " big deal ! While I was in this place, there was an elderly man buying a car and they kept him in this place for hours ! Horrible ! I gave them 30 minutes and I left. They had the nerve to call me up the next day and do a follow up call. I just needed to leave this place and go home n take a shower.......they R dirty crooks ! More
by cashrules
Employees Worked With
Mirza Kavazovic
April 11, 2017
Lies and Fairytales I was totally scammed by this dealership and all the workers in it. They added $60 a month to my contract that they sent to Nissan Finance. When they I was totally scammed by this dealership and all the workers in it. They added $60 a month to my contract that they sent to Nissan Finance. When they admitted of the mistake they told me that they would reimburse me with a lump sum check to cover the difference. I waited 3 weeks for the check to be sent and when I called to follow up they told me that they will not be giving me my money back anymore. THE WORST EXPERIENCE EVER! More
by Nikkidr930
Employees Worked With
Mirza Kavazovic
