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Nissan of Yorktown Heights - Service Center
Yorktown Heights, NY
40 Reviews
40 Reviews of Nissan of Yorktown Heights - Service Center
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April 18, 2019
Seatbelt problem fixed by Krystina We stopped in without an appointment due to a tangled seatbelt, an unsafe situation. The shop was extremely busy and no repair crew would be availabl We stopped in without an appointment due to a tangled seatbelt, an unsafe situation. The shop was extremely busy and no repair crew would be available for two hours. Krystina, who has ALWAYS been extremely helpful and friendly on our previous visits, stepped it up even more by offering to fix it herself!! She then spent 15 minutes wrestling with the tangled belt until it was usable again. We were safe and legal to hit the road. Nissan should be very proud to have a representative like Krystina. She offers wonderful customer service with a smile and makes us very happy to continue our relationship with Nissan of Yorktown Heights. More
by A and H
Employees Worked With
Krystina Cooke
April 27, 2018
Service Experience Brought my Rogue in the other day for an oil change and check engine light. Everyone was helpful and Andy was even able to reserve me a rental on sho Brought my Rogue in the other day for an oil change and check engine light. Everyone was helpful and Andy was even able to reserve me a rental on short notice. They called me mid day with status update and later on when the car was finished. Surprisingly reasonable too! Thanks Nissan very convenient. More
by Happy CLA customer
Employees Worked With
Andy, Richard Bradwell
March 02, 2018
Great Service I went in for my first oil change. Everyone was super helpful and kind. I was in and out in about an hour. I love my new car and the experience at Nis I went in for my first oil change. Everyone was super helpful and kind. I was in and out in about an hour. I love my new car and the experience at Nissan of Yorktown Heights. I will be back More
by LORIJEAN
Employees Worked With
Richard
March 02, 2018
great care the guy at Nissan of Yorktown Heights are wonderful. I called up in the morning with a brake noise on my Rogue sadly knew I was overdue for my pads. T the guy at Nissan of Yorktown Heights are wonderful. I called up in the morning with a brake noise on my Rogue sadly knew I was overdue for my pads. They got me in and completed that same day it was wonderful. As normal quick easy and friendly service. More
by JPreality
Employees Worked With
Robert J
March 01, 2018
The Service & Parts Technicians are the WORST. All I can say I feel sorry for the new Service & Parts Dept. Manager. He needs to get rid of the Service Technicians that work there. Jamie, Richard All I can say I feel sorry for the new Service & Parts Dept. Manager. He needs to get rid of the Service Technicians that work there. Jamie, Richard and the other girl with the glasses and blonde hair should be fired. Good luck dealing with them. I feel when a customer calls up to find out what's going on with their car, that somebody should know something, even though the Tech that is assigned to that costumer is off for the day. I was told that my car should be ready in 2 or 3 days after they damaged it and had to be sent to the body shop for a huge scrape. I didn't hear anything after the 3rd day and it was the 4th day they had my car. So I called just to find out what was going on. After calling 3 times and getting hung up on by Jamie, I finally get a call back by the Head Mechanic and I was told, by Ed, that it looked perfect and I can pick it up tomorrow 4/2/18. Why couldn't they just tell me that from the beginning or call back when they say they will. I don't get it. More
by Susanna Reinhold
Employees Worked With
Matt Wilson, Gary Ritter
January 29, 2018
Terrible Customer Service I have been coming to Nissan Curry in Yorktown Heights, every year for 8 years. I have never had a problem with service...up until this week. I am a 2 I have been coming to Nissan Curry in Yorktown Heights, every year for 8 years. I have never had a problem with service...up until this week. I am a 24-year-old woman. I don't know much about cars, but I made it clear that I came just for just an oil change/oil filter, inspection, and tire rotation. After an hour of waiting, Daneen, the customer service representative, approached me about having some of my car filters replaced. She was very stern and non-explanatory about what these filters actually were and why they needed to be replaced. She gave me little time and little information to come to a decision. Especially after telling me my rear brakes were "Metal to Metal". Please note: My rear brakes had been replaced only 10,000 miles before that comment was made...This is a classic example of a dealership taking advantage of a woman who has little knowledge about car maintenance. Using an aggressive and urgent manner of speaking. This visit was only supposed to cost $70. My bill was $260. When I left, my father who is experienced in car maintenance realized they took complete advantage of me. The filters, the labor costs, everything. In addition, they charged me $31 for new windshield wipers. I was never made aware of this service at any point during my time there. It was completely unbeknownst to me. Despite all this, I called to ask for a credit of the $31 charge that I never authorized AT ALL. Please note: My windshield wipers were replaced only 9 months prior. The service department supervisor, Andy, was one of the worst I have ever spoken to. I was in the retail and service industry for many years, and I have never been treated or seen a co-worker or manager act the way Andy did. He completely disregarded my request, answered the phone very aggressively to begin with. I kept my composure through the end. Even after I advised him that I would never return for service, he kept very rudely insisting that a $31 credit to Nissan is all they could offer, as a "goodwill" service. But beyond that, there is nothing they could do for me. Unfortunately, after 8 years of great service and never any problems, I have to find another service provider! Please, never let your daughter, wife, son, or any loved one that may not be a mechanic or experienced with cars go to Nissan Curry in Yorktown Heights alone. They will take complete advantage of you, and may use fear tactics to convince you to purchase unnecessary services. More
by LoyalCustomerFor8Years
Employees Worked With
Andy, Service Manager
July 31, 2017
Work Excellent. Service Advisors difficult and unhelpful. I had extensive work done on my Pathfinder involving intricate and tricky diagnoses and repair . All of this was done to perfection and exceeded my ex I had extensive work done on my Pathfinder involving intricate and tricky diagnoses and repair . All of this was done to perfection and exceeded my expectation. But my several interactions with service advisor were so discouraging that I may never go to this dealer again. The SA worked against my best interests at ever turn. She invented two (2) fictitious reason why she could not accept a discount promotion coupon mailed specifically sent to me by the dealer. It took the service manager to resolve this in my favor. Even then the coupon was not allowed to be applied to the most expensive parts needed in the repair. This is for parts sold to me by the dealer. Further , when the completion time of the repair was moved out due to the unavailability of parts (in the dealers parts department) I was never offered any means of alternate transportation ( A Loaner) when there was even a possibility that my car would not have been ready for many days . When I questioned this later , I was told that there was no loaners available. ( Why is this my problem ?) I called the Honda dealer next door and they told me if a car is delayed due to a Honda parts unavailability , a loaner is offered as a matter of course. Not a helping attitude here. It seemed ,especially relative to the processing of the coupon, the service advisor was working against me. But never mentioning the loaner when the completed repair was delayed twice ( and there was a possibility of a third) is not the kind of service I expected from a professional run dealership. It should not have been left to me to suggest a loaner in this situation. More
by ACE
Employees Worked With
Joseph McKeon
June 17, 2017
Inappropriate employee behavior Inappropriate behavior by service employee towards customer. On 6/17/2017 at approx.10:30am I arrived at the Nissan of Yorktown Heights dealership in Inappropriate behavior by service employee towards customer. On 6/17/2017 at approx.10:30am I arrived at the Nissan of Yorktown Heights dealership in Yorktown Heights New York to get my leased Nissan Frontier serviced. I went to this dealership thats 45 minutes away from my home because my local dealership in Mt. Kisco New York closed. After having checked to make sure that the dealership had express/no appt. required oil changes, I asked to get my vehicle serviced. I was told at that point by the service manager that it would be a 3 hour wait. I then asked if that was the "express" service time and was told that it was. The service manager then began to walk towards me in an intimidating way when I told him I didn't think that a 3 hour wait was appropriate. I do not feel that attempting to intimidate customers when they question dealership practices is right. I will be contacting Nissan USA to cancel the lease on this vehicle. More
by Bob S
Employees Worked With
Unknown service center manager., Matt Wilson, Matt Wilson, Gary Ritter
February 07, 2017
Excellent sales/service I have bought/leased/serviced at this dealership for years. Michael Czerniak is wonderful to deal with. He has always made it easy to purchase a car-n I have bought/leased/serviced at this dealership for years. Michael Czerniak is wonderful to deal with. He has always made it easy to purchase a car-never any pressure. I would recommend him and this dealership to anyone. More
by RandyH-Hudson Valley
Employees Worked With
Michael Czerniak
January 27, 2017
Best service ever! I've had Hondas, Chevys, Toyotas, and now I drive a preowned 2013 Rogue. I couldn't be happier with the quality of service and the friendliness of the I've had Hondas, Chevys, Toyotas, and now I drive a preowned 2013 Rogue. I couldn't be happier with the quality of service and the friendliness of the staff. From making the appointment, to obtaining a loaner, to finding out the status and having it ready on time for me. They were excellent. Danya was a fabulous service supervisor and the staff was so helpful. More
by Janine M
Employees Worked With
Danya
