Nissan of the Bronx - Service Center

Lack of Accommodations and bad service I have had my Nissan Altima for 6 yrs now and had done all of my service needs with this dealership. I will no longer after my last 3 experiences. O I have had my Nissan Altima for 6 yrs now and had done all of my service needs with this dealership. I will no longer after my last 3 experiences. On 7/3/20, I brought my car in with a complaint in regards to the air conditioner blowing hot air. I was told that it just needed a reuptake which was done and paid for. The next day the same issue happened. I returned yesterday evening 7/21/20 and was told I would have to wait 4 hours, the facility closes at 7pm, the person who initially gets all of the car stats and takes pictures of the vehicle was very sarcastic. I brushed it off because I felt maybe he had a long day and it was hot out. I spoke with one of the service sales gentleman who was very nice and professional. He informed me that I would have to leave the car with them. He also stated I should have been told to return the car to make sure that needing freon and a reuptake was the issue and not a leak. I wasn't going to leave my car there due to the fact that my car was rummaged through and change (quarters) as well as 2 small bottles of sanitizer was taken from my car on 7/3/20. My car was also left very messy with pennies thrown all over the floor; what was taken was small but it's the fact that items were missing from my car period and the condition it was left in was upsetting. So I took my car home and returned today 7/22/20. I was told I would have to leave the car and wait and that was fine. I was ok with leaving my vehicle but when I asked how long no one was able to give me an estimated timeframe. I only have one day off and I do not expect to spend my entire day waiting for a car plus I have other errands that I need to run as well and to do so I needed my car. When I spoke with the manager I was not very happy with his demeanor and attitude towards me. I feel it could have been stated in a different way. One, body language plays a roll; sitting back in a chair gives off a I don't care attitude. Second explaining to me a process that is used in the facility does't make sense today. That process should have been explained to me when I first addressed this AC issue on July 3rd; I could have then figured out if I wanted to have the retake done there and wait or take my business elsewhere. When I explain that I need my car and can't wait all day a manager's response should be "well then rent a car". So now not only am I not going to have a car, but now you want me to waste money and get a rental through the dealership and still pay for whatever issues are wrong with my car. That statement infuriated me and in 6 yrs since I've been coming to this dealership I have never been so disrespected. Tone and body language speak for itself. Everything could have been said in a different manner. An apology should have been the start to the whole conversation with management because I came for a service 2 weeks ago and that service wasn't completed. What I paid for wasn't what is wrong with my AC. I will address this matter further beyond this dealership because I know this message will not reach the proper people nor will it actually change anything. I know I'm just a number and my business with this dealership doesn't mean anything. But I hope in the future your staff treats people different and learns how to actually deliver proper customer service. I should not have to return multiple times for the same issue and if so better accommodations should be given. More

I will say I have dealt with teddy nissan in 2013 and I always say I would never go back. Pandemic times comes and I thought maybe times have changed and things with Teddy are better. One word "No". Let m always say I would never go back. Pandemic times comes and I thought maybe times have changed and things with Teddy are better. One word "No". Let me start i purchased a extended warranty from Pedro and i was told i wouldn't have to worry about coming out of pocket and that everything is covered but a reprogram of a module not covered. Replacement of a Tcm is covered by warranty but the reprogram isnt and i habe had the car for less than 4 months. Then when i picked up my vehicle, first I was asked if i saw it in the service area in which I said no. Then the attendant looked in the computer and told me that my car was on the side of the building. He gives me my keys and I walked the entire block and no car. I go back and inform him my car isn't there in which he tells me he will look on the other side. He comes back and asks me to come to front of building and points to my car across the street up the block and says do you see your car at corner and gives me my keys. I go check to see if my issues were handled. I asked them if they could take care of corrosion on my battery being thaf I have only had my car for less than 4 months and nope it wasn't done. I had a tire health report telling me my tires are good laid on my dashboard. Little to be known the report goes to a 2018 Rogue. I went against my word when I said before that I would never deal with this dealership and I paid for it. I bring my car to building but i basically have to go get my own vehicle.. i guess that is the new customer service that is being given for the money you spend on one of their vehicles. Terrible just terrible. Once things get better for me and I can get rid of this car I will never buy Nissan and I will never deal with Teddy. Wifh Acura and two dealers Paragon and Curry i never had any of these issues. Please note that I put Pedro's name because I do not know the name of the lot attendant and I do not want to murder the name of my service rep though she was very nice and polite. Pedro was very good though i do kot recommend saying all will be covered if all is not covered. Just one last thing, I took a week off of work because of the issues with my car and that it was 5 days until I could see the service department. Granted two days was the weekend. When I called that Monday before appt to see if i can get a car rental, I was told that I would get an email so I can rent a car until my car was done. Today is Friday and still no email. More

I was at teddy nissan and i received a good service from the mechanic his name is jose crisistomo i really appreciate his job at service department. the mechanic his name is jose crisistomo i really appreciate his job at service department. More

excellent reliable service I visited Teddy Nissan last week, I was amazed by the experience, professionalism and knowledge that Jose Crisotomo showed. Problem was solved on time I visited Teddy Nissan last week, I was amazed by the experience, professionalism and knowledge that Jose Crisotomo showed. Problem was solved on time and the price was very competitive. More

Worst service sloppy repairs . I took my car in for a check engine light and when my car was returned there was damage to the inside of my door where the repair was done . I calle I took my car in for a check engine light and when my car was returned there was damage to the inside of my door where the repair was done . I called when I saw the damage and returned the next week for the repair to be done . Days later I went to pick up my car and the damage was still there, a wrong part had been ordered and installed and I notice more damage was done. I again left my car, finally after waiting another week , my car had been repaired. Mind you I had purchased a brand new Rogue Sport from them months before. More

Shady and straight up DUMB First of all, the whole selling process was very shady and I didn’t wanna believe all dealerships were like the ones portrayed on TV but they were exa First of all, the whole selling process was very shady and I didn’t wanna believe all dealerships were like the ones portrayed on TV but they were exactly like that. I was told one price, they kept naming different fees, next thing I know the price went up $5k... in “FEES”. I end up with the lease of a 2019 Nissan Altima. Since it was brand new, the price didn’t seem so bad. Since it was “new” they drove the car out to me straight from the showroom. The car had scuffs and scratches right away... LOL Fast forward 6 months, I go in for a routine maintenance... $50 plus taxes.... it comes out to $100.... how are taxes another $50? Anyway. I pay the amount and half way home I read my receipt.. these xxxxing idiots put the WRONG oil into my NEW car. xxx. I call the dealer and this guy tells me “don’t drive the car, bring it in tomorrow” I. Am. xxxxing. Heated. More