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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,262 Reviews
Call Dealership (562) 846-1991
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18900 Studebaker Rd

Cerritos, CA

90703

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2,262 Reviews of Norm Reeves Ford Superstore

March 10, 2026

Completely dissatisfied. I'll never go back to Ford. They do not want to help. All they want is your money. And if you don't want to pay their outrageous prices, you might a More

by bejeanine028
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rudy
Report | Print
Mar 11, 2026 -

Norm Reeves Ford Superstore responded

We care deeply about the experience we provide to our customers, and we're truly sorry that you left feeling so disappointed. That's not what we want for anyone who visits us. We'd appreciate the chance to connect with you and better understand what happened, so we can take any necessary next steps to rebuild trust with you. If you're open to it, please reach out to our Service Director, Juan Prado, at 562-405-3568.

March 01, 2026

Had a great experience at the service department Richard was honest with his quote and got me back on the road in no time More

by Erick Ponce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
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Mar 02, 2026 -

Norm Reeves Ford Superstore responded

Erick, your experience with Richard was a speed run. Richard called the play with a fair quote, made the fix, and had you back on the road before the engine cooled. That's how a service crew earns a podium finish.

February 17, 2026

Crystal Rivera 100% above & Beyond customer service excellent reliable and trustworthy always the best!! I recommend. More

by tiliana906
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal Rivera
Report | Print
Feb 18, 2026 -

Norm Reeves Ford Superstore responded

Crystal sets a standard that shines through in every interaction. Your words highlight the care, reliability, and follow-through she brings to her work, and we could not agree more. Thank you for taking the time to recommend her and for being part of our community.

February 16, 2026

Robert Bouls gracias por su atencion estamos muy agradecidos por exelente servicio fue.un experincia muy bonita El que usted nos.alla atendido More

by marthabarbosa0221
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Bouls
Report | Print
Feb 17, 2026 -

Norm Reeves Ford Superstore responded

¡El placer es nuestro, Martha! Robert disfrutó trabajando contigo y esperamos verte de nuevo en el futuro. ¡Hasta la próxima!

February 11, 2026

Mike was great. In and out as promised. Upcoming additional services needed outlined and explained. More

by Carla203
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Mosley
Report | Print
Feb 12, 2026 -

Norm Reeves Ford Superstore responded

Carla, this is a perfectly organized lesson plan. Mike covered the material, kept everything on schedule, and made sure you knew what chapters were coming up next with your future services. When the roadmap is well outlined and explained, every future visit feels like an easy A. See you then!

January 16, 2026

great service. employees are very friendly and helpful. Completed service in a timely matter. very happy More

by conniemariekelley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Bretado
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Jan 20, 2026 -

Norm Reeves Ford Superstore responded

Thanks for stopping by the block, Connie. Our crew loves being the neighbors who wave, lend a hand, and get things done right on time. Our door is open whenever you need us.

December 23, 2025

Great selection of cars and trucks Friendly and helpful staff. Follow up to make sure you are satisfied. More

by Jwnkc11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eduardo Santana
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Dec 23, 2025 -

Norm Reeves Ford Superstore responded

This review is worth celebrating! A strong selection, a helpful team, and staying connected afterward are all things we’re proud of. We always want to make sure everything feels right, especially during this holiday season. Thank you so much!

December 20, 2025

Great service, the employees are welcoming and knowledgeable of the services that they are offering customers More

by Rashimere
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Gonzales
Report | Print
Dec 22, 2025 -

Norm Reeves Ford Superstore responded

This review means the world to Rafael and us! When customers feel welcomed and well-informed, we know we’re doing things right. We appreciate you choosing us and hope to see you again.

December 03, 2025

I had the best experience to purchase in the car thanks to Amir Hesam, Malekian , Kia, and Adam More

by meysam kaed
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amir hesam malekian. Kia. Adam
Report | Print
Dec 04, 2025 -

Norm Reeves Ford Superstore responded

We’re thrilled to hear your purchase came together with the help of such a great group. Amir, Malekian, Kia, and Adam love bringing their strengths to the table. It seems like they turned a big moment into something easy, clear, and genuinely enjoyable. Thanks for sharing this excellent feedback, Meysam!

November 15, 2025

Service appointment went smoothly. Dropped off car and got a rental. Rafael gave me an expected completion time but it was ready earlier than expected. Great service. More

by MES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Gonzales
Report | Print
Nov 17, 2025 -

Norm Reeves Ford Superstore responded

It’s great to hear your visit played out even better than promised. Rafael will be glad to know his timing updates helped you plan your day, and we’re happy your rental made the drop-off feel easy. Whenever your car needs its next check-in, you’re welcome to grab a spot through our online scheduling. We appreciate you coming by and look forward to seeing you again.

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