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Norm Reeves Ford Superstore

Cerritos, CA

4.6
2,246 Reviews
Call Dealership (562) 846-1991
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18900 Studebaker Rd

Cerritos, CA

90703

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2,246 Reviews of Norm Reeves Ford Superstore

October 02, 2023

Service ever completed wires left unattached and no inspection was ever done let alone “world class” More

by bill.antes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Gillian
Report | Print
Oct 11, 2023 -

Norm Reeves Ford Superstore responded

Bill, we're sorry to hear that you had a disappointing experience with our service department. After reviewing our records it appears we inspected the vehicle and found it needed two new batteries and a battery service. However, you declined the service and decided to handle the battery replacement on your own. It was also noted that when we opened the hood, there is an aftermarket air filter that had fallen off. It appears that the air filter might come into contact with the hood when closed. We aim to provide our customers with reliable and thorough service and we are saddened to hear that you didn't have that experience. To discuss this matter please reach out to our service director, Rick Baker, at 562-405-3550.

September 30, 2023

The staff was great, friendly and helpful getting me into a new truck. Thank you More

by artreyes515
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Pulido
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Oct 03, 2023 -

Norm Reeves Ford Superstore responded

Thank you for sharing this great feedback for our team. We appreciate your time and business and hope to work with you again!

September 18, 2023

I want to thank Richard for making my experience for my Ford Explorer easy. Richard explained everything from start to finish. AAA +++ More

by rdewyke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Juarez
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Sep 19, 2023 -

Norm Reeves Ford Superstore responded

You're very welcome! We're delighted to hear that Richard provided you with an exceptional experience while purchasing your Ford Explorer. Our team is dedicated to ensuring that our customers have a smooth and informative buying process.

September 14, 2023

I was not pressured . He was courteous, he explained my options, and he thanked me. More

by Elena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco B. (Honest)
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Sep 15, 2023 -

Norm Reeves Ford Superstore responded

Elena, thank you for sharing this positive feedback for our team!

September 05, 2023

Rudy W service advisor was very professional, transparent, & great personality! I will be requesting his services on my next visit More

by Mrplew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rudy Wilson
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Sep 05, 2023 -

Norm Reeves Ford Superstore responded

We appreciate this positive feedback for our business! We hope you'll see us again the next time your Ford needs service. Thanks for the review!

September 02, 2023

Daniel Sanchez is great. He takes good care of his customers. He makes havng you car serviced easy. More

by lynniem16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
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Sep 05, 2023 -

Norm Reeves Ford Superstore responded

We appreciate this lovely feedback for our business! We'll make sure to pass your compliments along to Daniel, and we hope you'll see us again next time you need service.

August 31, 2023

Kevin was very knowledgeable about our chosen car and patiently answered all of our questions. I was also pleased we were able to work out the deal through email before driving down to the dealership More

by pmftcf
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Limon
Report | Print
Sep 01, 2023 -

Norm Reeves Ford Superstore responded

Thank you so much for sharing your experience with Kevin at our dealership! We're thrilled to hear that he provided you with exceptional service and helped make your car-buying process smooth and convenient. f you ever need further assistance, have more questions, or are looking for anything else related to your chosen car, feel free to reach out.

August 29, 2023

Fast & good customer service Glad to had the parts replaced. Definitely will be back for more service! More

by vankel2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal Lopez from service department , Robyn Devis
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Aug 29, 2023 -

Norm Reeves Ford Superstore responded

We're delighted to hear that you had a positive experience with our fast and good customer service. We're glad we could replace the parts you needed. Thank you for considering us for future service needs as well. If you have any more questions or need assistance, don't hesitate to reach out. We appreciate your feedback and look forward to serving you again!

August 28, 2023

Comprehensive review of my vehicle needs and repairs provided prior to my authorization. Timely communication when required and professional staff. More

by Mr. D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Smith
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Aug 29, 2023 -

Norm Reeves Ford Superstore responded

We're glad to hear that you had a positive experience with our comprehensive vehicle review and repairs process. Timely communication and professionalism are key aspects of our service. If you have any more questions or need assistance in the future, don't hesitate to reach out.

August 26, 2023

Service department went out of there way to help me with a problem and got it taken care of More

by Jplariccia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Torres
Report | Print
Aug 29, 2023 -

Norm Reeves Ford Superstore responded

We're pleased to hear that our service department went out of their way to assist you and resolve the problem you were facing. Providing exceptional service is our priority. If you have any more questions or need assistance in the future, don't hesitate to reach out.

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