Norm Reeves Ford Superstore

Timely updates Took my truck in for routine service along with some other concerns. The diagnostic fee was rescinded as it was most likely the programming (tune) ra Took my truck in for routine service along with some other concerns. The diagnostic fee was rescinded as it was most likely the programming (tune) rather than something mechanical acting as the culprit to the vehicle’s issues that I was experiencing. In return I used the would be diagnostic fee towards maintenance of my truck. The work was performed in a timely manner, the communication was spot on, and the delivery of my vehicle with the health report was informative. My truck is running as it should following the service performed. Thank you Service Advisor Tony and crew. More

Ford Fusion Repair Everything went well with Angel helping me but due to the increase in time to do all repairs, my vehicle was completed on his day off. I needed my veh Everything went well with Angel helping me but due to the increase in time to do all repairs, my vehicle was completed on his day off. I needed my vehicle as I was heading out of town. I called in the morning as I was told vehicle would be done. Left a message for Anthony who took over for Angel. I did not receive a call to 5:35 pm from him telling me I could pick up my vehicle now but they close at 6:00 pm. As I could not get to the dealership by then, I had to change my schedule on leaving the next day so that I could pick up my vehicle. More

Never told of $220 diagnostic charge I dropped of my car at Norm Reeves Ford in Cerritos for service. I was getting The Works, and I asked him to take a look the hatch door on my Edge (di I dropped of my car at Norm Reeves Ford in Cerritos for service. I was getting The Works, and I asked him to take a look the hatch door on my Edge (didn’t always close). Raymond, the service guy said they would call me and let me know what they found. I read what he wrote up, and I signed the paperwork. Raymond called me to tell me what they found, and the cost to fix it. I declined the repair work because of the cost. When I picked it up, Raymond wasn’t there so someone else helped me. That’s when I found out about the $220 diagnostic charge. Raymond never mentioned the $220 charge, nor did he point it out to me. The guy that helped me only said “Well you signed the paperwork” Shame on me for not fully reading the form I signed, but it was very sneaky and dishonest of Raymond for not pointing it out nor even mentioning it! I hope $220 is worth losing a customer over cuz Norm Reeves has lost me as a customer. FYI - I went elsewhere to get the hatch door fixed. More

New car for my wife. My husband has been trying for years to replace my 2003 Ford Expedition and yeaterday was the day! Leon McGee greeted us at the door and patiently wal My husband has been trying for years to replace my 2003 Ford Expedition and yeaterday was the day! Leon McGee greeted us at the door and patiently walked us through the process. After visiting many dealers, we decided Norm Reeves Ford and Leon McGee was the team for us. My wife is now the proud owner of a new sporty Ford Explorer! Thank you Leon McGee, Manny (finance) and the rest of the crew for making it happen!! More

Couldn’t have asked for a better experience Valentin Zografov my internet sales rep was a great communicator, friendly, helpful and provided clear information. Manny in Finance was also friend Valentin Zografov my internet sales rep was a great communicator, friendly, helpful and provided clear information. Manny in Finance was also friendly and helpful. Both are professional and I wouldn’t hesitate working with either one in the future More

Great experience Great service, Oscar was very helpful and straightforward and Manny J. In finance was great explain everything step by step. I would definitely recom Great service, Oscar was very helpful and straightforward and Manny J. In finance was great explain everything step by step. I would definitely recommend them. More

Recall airbag replacement Angel Magana ( service dept) was courteous, helpful & every thing was performed as he said it would be. Liked that we could contact him directly for Angel Magana ( service dept) was courteous, helpful & every thing was performed as he said it would be. Liked that we could contact him directly for information More

Mike O'Connor is the best!!!!!! The salesman Mike O'Connor was exceptional. This dealership is amazing, I recommend it to all my friends as a friendly and honest place to go. Mike wa The salesman Mike O'Connor was exceptional. This dealership is amazing, I recommend it to all my friends as a friendly and honest place to go. Mike was so knowledgeable and helped walk me through the process of getting a new vehicle with ease and confidence. More

Excellent Customer Service Raymond Quintero, my Service Advisor greeted me w/a smile. He was beyond helpful, very professional & explained things clearly and answered all the co Raymond Quintero, my Service Advisor greeted me w/a smile. He was beyond helpful, very professional & explained things clearly and answered all the concerns I had. My experience was awesome! I give Raymond 5 Stars ??????????. More