Norm Reeves Ford Superstore

Service visit Took my F150 to Norm Teeves Ford. Rafael Gonzales was my service advisor. Estimated in advance how long would take. I waited for repair. It was comple Took my F150 to Norm Teeves Ford. Rafael Gonzales was my service advisor. Estimated in advance how long would take. I waited for repair. It was completed in time and cost as estimated. Rafael kept me informed during the repair. More

Top shelf services Norm Reeves provides Top shelf service . My sales guy, Josh guided me to the correct vehicle for my lifestyle. This includes the engineering, technolo Norm Reeves provides Top shelf service . My sales guy, Josh guided me to the correct vehicle for my lifestyle. This includes the engineering, technology and luxury. He gave me the best deal of four other competitors. He was truly genuine. The service center "Guys" are excellent as well.The financial services They were able to get me a good rate because they want the customer to win. Bottom line, I will buy another FORD, (a Magma Red, limited edition). More

Service was not done right the first time. It took a total of 3 visits to get the job done right. The sunroof needed to be fixed it was done on the first try. It was the head liner the took 2 It took a total of 3 visits to get the job done right. The sunroof needed to be fixed it was done on the first try. It was the head liner the took 2 extra visits to get fixed. Service person tweet the liner because the person did not glue the wiring harness in properly. On the 3rd visit it was right. It took 13 days to get it right. More

Fast and easy! Evan was very knowledgeable and provided awesome customer service. He was accurate with when the car when done and was extremely friendly! My new deal Evan was very knowledgeable and provided awesome customer service. He was accurate with when the car when done and was extremely friendly! My new dealer! More

A good experience I Did not like waiting 2 hours to speak with finance dept It was fine once I got in Nothing else to say Thank you I Did not like waiting 2 hours to speak with finance dept It was fine once I got in Nothing else to say Thank you More

Oil leak that turned into bigger problem The car was repaired but now there is a different problem related to the first repair. The service advisor is going to speak with the technicians and The car was repaired but now there is a different problem related to the first repair. The service advisor is going to speak with the technicians and hopefully figure out a solution. The others issue is I have to take time off work to bring the car back to the dealer More

I was surprised First service visit, learned they really do not take unforeseen repairs on the same day. I lucked up an called for oil changed the day after is the ap First service visit, learned they really do not take unforeseen repairs on the same day. I lucked up an called for oil changed the day after is the appointment provided with two choices of drop off. I'm not used to not being able to just drive up with same day service and drop off and pick up for customers as well. They are supposed to SUPER STORE, BUT CAN'T ACCOMMODATE CUSTOMERS NEEDS MORE RAPIDLY. More

No contact - No calls returned Service center was inefficient in returning calls and keeping in touch. My brand new car was only 3 months old - shouldn’t have any issues. Very dissa Service center was inefficient in returning calls and keeping in touch. My brand new car was only 3 months old - shouldn’t have any issues. Very dissapointed in this purchase of my Ford. More

Customer Service Excellent customer service from the services representative and turnaround on the repairs needed to my F150. My overall experience with the service a Excellent customer service from the services representative and turnaround on the repairs needed to my F150. My overall experience with the service at this dealership is been excellent. More