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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,231 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

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2,231 Reviews of Norm Reeves Ford Superstore

March 28, 2021

Real talk. Jason was very helpful, personable, and awesome! Wonderful job! Jason showed patience and gave great feedback. We felt comfortable and it was a great experience! More

by s.robertson23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Vanden Akker
Mar 29, 2021 -

Norm Reeves Ford Superstore responded

Congrats on your new vehicle! We appreciate the awesome feedback and 5-star rating and hope we can be of assistance to you again. Have a great day!

March 27, 2021

The staff was great and helpful...never felt pressured or hurried to make a decision. My Expedition was a great choice Thanks guys for your help! More

by rudyv73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Vanden Akker, Daniel Rosales, Daniel Rosales
Mar 29, 2021 -

Norm Reeves Ford Superstore responded

Congrats on your new Expedition! Glad you found our team so helpful in making the decision easier. Enjoy the new ride, and thank you for the amazing rating!

March 26, 2021

It was accommodating and helpful environment. I will come back again if needed. They updated me and the information needed for the vehicle repair every hour or so that was reassuring. More

by Vincent24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
Mar 26, 2021 -

Norm Reeves Ford Superstore responded

Thanks for the positive feedback on your service visit, Vincent! If you need anything else, please don't hesitate to reach out to us!

March 25, 2021

Tony was awesome! The wait was a little long, but it was a Saturday so I expected it. Car was finished on time. Excellent service. Tony kept me up to date on the progress plus the txt app also kept me up to More

by intraffic99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Ybarra
Mar 25, 2021 -

Norm Reeves Ford Superstore responded

Thanks for the positive feedback on your service visit! If you need anything else, please don't hesitate to reach out to us!

March 25, 2021

Service rep Christopher Hoorn was very attentive and showed legitimate concern about my issue with the check engine light going on for the third time. Employees like Chris makes it a little easier dea More

by Riklisjas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Hoorn??????????
Mar 25, 2021 -

Norm Reeves Ford Superstore responded

Thank you for the great feedback on Chris! We're happy to hear he was able to make your service visit a positive experience. Thank you for sharing and the excellent rating!

March 25, 2021

Rafael my service advisor was a constant professional, he took care us very well, I will highly recommend this ocation for the outstanding service they provided More

by Angelrex14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Gonzales
Mar 25, 2021 -

Norm Reeves Ford Superstore responded

We appreciate the 5-star rating and review! It helps us to know that we are meeting the needs of our customers. If you need anything, please reach out!

March 25, 2021

I enjoyed my service advisor, Jose Torres. He was very helpful, friendly, and went above and beyond to get a rental car for me. I really appreciate your help. More

by snoopypup2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Torres
Mar 26, 2021 -

Norm Reeves Ford Superstore responded

We appreciate the positive feedback on Jose during your service visit! Thank you for taking the time to leave us a 5-star review. Take care!

March 22, 2021

Josh was such a nice sales person! I am extremely satisfied with my new Ford Ranger... it was stress free and my payments will much lower than expected... More

by guteberg5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Vanden Akker
Mar 22, 2021 -

Norm Reeves Ford Superstore responded

We love hearing from our customers about their car buying experience, thank you for sharing. Congrats on your new Ford Ranger, and enjoy!

March 22, 2021

Friendly staff and very knowledgeable of the car I eventually chose. The process did not take long. The facility was clean and maintained protocol. I’m going to tell my son to go to norm reeves. More

by Blonde
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miles Phillips, Benjy Brown
Mar 23, 2021 -

Norm Reeves Ford Superstore responded

Thank you for the 5-star review and recommendation! We're glad we could be of assistance in finding your car! Enjoy!

March 22, 2021

David was great! He took me on a test drive and explained a lot about the features on the 2020 Ford Escape. Then went in and handled all the paperwork with ease. Everything was fantastic from start to end an More

by Fr0341474
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Pulido
Mar 22, 2021 -

Norm Reeves Ford Superstore responded

Congrats on your new 2020 Ford Escape! We work hard to meet the expectations of our customers and provide memorable experiences. Take care!

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