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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
11,559 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 11,559 reviews

October 25, 2024

Good service and all the staff were professional and nice. I would recommend friends and family. More

by giselle_moniquee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George
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Oct 25, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your positive feedback on your service visit for your Honda, gidelle_moniquee! We would like to learn more about your experience to iron out any issues and provide you with a five-star experience next time. Thank you, and we hope to see you again!

October 25, 2024

Worked with Jeff, he helped me in 2021 when i leased my Civic and he helped me again. Explained everything and I will always go back to him over the other dealerships who didn't want to help me the way th More

by VanB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Aoki
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Oct 25, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're glad to read about your loyalty, VanB! Thanks for leasing your Civic in 2021 and then returning for a new Honda lease today. Thanks so much, and we're happy that Jeff could guide you through all the steps! See you at your next service appointment.

October 25, 2024

I always love taking my car to serviced at Norm Reeves Honda. They are fast and very reasonable More

by Delores Garcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Sanchez
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Oct 25, 2024 -

Norm Reeves Honda Superstore Cerritos responded

That's the kind of review we like to read, Delores! We're pleased that you've experienced fast and reasonable service for your Honda and welcome you to return. Thank you!

October 25, 2024

Very bad, they didn't even support me with the Hondalink apps, they tell me that I always have to go to the dealer More

by azael.ortiz91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel seller
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Oct 25, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're disappointed that your service visit for your Honda did not go as expected, azael.ortiz91, and you didn't receive enough assistance with the HondaLink apps. Since we value you as a customer, please contact our dealership to resolve any outstanding issues. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 25, 2024

The customer service was great. Michael was personable and helpful. However, when booking an appt, rather than walking in for service, you should receive preferential timing for you More

by KJpartyof5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Barr
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Oct 25, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We will take your feedback back to our service team and discuss these considerations about appointments receiving preferential treatment, KJpartyof5. We understand it can be frustrating to have to wait. However, we're delighted to hear that Michael gave you a fulfilling experience despite the wait. Thanks so much, and we hope to see you and your Honda again!

October 25, 2024

Good customer service this attention is very good and time service is ok when I made my appointment all way looking my best way to make More

by manuelochoaazqr10707
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We value your feedback and are happy that you had a good experience. We'd love to make your next service visit for your Honda an even better visit, so please let us know how we can elevate your next appointment to five stars. Thank you, and we hope to hear from you soon!

October 24, 2024

avery was a such wonderful help and helped me find a car. so happy yay! More

by nemraac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avery
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Oct 25, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We're thrilled you found the right Honda and are happy that Avery could be such a big help, nemraac! Thanks so much, and please let us know what else we can do for you.

October 24, 2024

I took my car for service next day it was down for battery did they check everything? I doubt about it are you check properly in everything this is a second time it happens let me tell you something I More

by jaimie_garcia9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't know the name
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Oct 25, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate your loyalty to our dealership so we're disappointed that you were dissatisfied with your service visit, Jaimie. We aim for satisfaction and would like to learn more about the issues that you faced. Please contact our dealership so that we can resolve any issues that arose. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

October 24, 2024

Good experience always and the waiting room is not confortable at the time I waiting More

by Sandralamas45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor is an excellent adviser
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Oct 25, 2024 -

Norm Reeves Honda Superstore Cerritos responded

Your loyalty is greatly appreciated, Sandra, and we're happy that your Honda service visit went well with Trevor's help. We value your feedback on our waiting room and will look into this for you. Thanks for letting us know, and we look forward to seeing you again!

October 24, 2024

They are always friendly and helpful. They are knowledgeable in their area of expertise. And the communication is excellent. More

by dabasscat1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Oct 25, 2024 -

Norm Reeves Honda Superstore Cerritos responded

We appreciate you returning to get your Honda service, dabasscat1960! Thank you for all the compliments, and we're happy that you felt well-informed. We're looking forward to seeing you again!

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