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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

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Employees
Reviews
Vehicles
4.5
11,638 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 11,638 reviews

June 03, 2026

I took my car in for a recall. After the service, I noticed the passenger side fender obviously misaligned and several retainer clips were missing. The attention to detail was lack More

by reformer30
Recommend Dealer
No
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Jun 03, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for highlighting the details that affected your confidence during the visit. We value your specific feedback and would like to discuss your concerns further. Please don't hesitate to contact us directly. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

June 02, 2026

Very professional and courteous I felt like Thanh took the time to listen and found a solution to the problem More

by martinmegan556
Recommend Dealer
Yes
Employees Worked With
Thanh S.
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Jun 03, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your experience. Thanh approached your concern the way a skilled tailor approaches a fitting: listening first, paying attention to the details, and finding the right solution instead of offering a one-size-fits-all answer. We're glad you felt heard and well cared for during your visit.

June 02, 2026

Kind, accurate, very helpful! The advisor understands what me vehicle needs and very attentive and took care of all the issues once and for all. More

by Donaldyoo1123
Recommend Dealer
Yes
Employees Worked With
Yes
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Jun 03, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for the kind review. It sounds like your advisor approached your vehicle's needs like a detective determined to close the case, carefully gathering the details, staying attentive, and making sure the issues were addressed thoroughly. We're happy to hear you felt supported throughout the process.

June 02, 2026

Amazing guy and he s helping a lot us Amazing guy and this is our 4th car from the same dealer and sales person. He s amazing More

by salihbal
Recommend Dealer
Yes
Employees Worked With
Ugur Sisman
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Jun 03, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Four vehicles with the same dealership and salesperson is the kind of loyalty usually reserved for a favorite family restaurant where everyone already knows your order. We're honored to have earned that level of trust, and we're thrilled your salesperson continues to make each experience a positive one. Thank you for allowing us to be part of your family's vehicle journey time and time again.

June 02, 2026

Excellent I wouldn't take my car anywhere else but to Honda in Cerritos Helpful Honda More

by linitaortega
Recommend Dealer
Yes
Employees Worked With
Joesph Vegas
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Jun 03, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Linita, reviews like yours remind us of a hometown bakery people return to year after year because they know they'll be taken care of. Knowing that we're the place you trust with your vehicle means a great deal to our team. Thank you for your continued confidence and for making us your go-to service destination.

June 02, 2026

Leo was an excellent service associate- making sure that he helped us as much as possible. Thank you Leo. More

by stephhy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
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Jun 03, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Some people have a knack for making customers feel taken care of, and Leo seems to fit that description perfectly. We're glad he went the extra mile to assist you and make the experience a great one. Thank you for sharing your feedback.

June 02, 2026

Unprofessional & non helpful. Customer service was poor with no explanation of how to operate any of the car's features. Was very disappointed in the whole experience More

by jeffbek88
Recommend Dealer
No
Employees Worked With
Ash Mofrad
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ash Mofrad
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Jun 03, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Hi, Jeff. We understand why leaving with unanswered questions about your vehicle's features would be disappointing. Your feedback is valuable, and we'd welcome the chance to speak with you directly about your experience. Please feel free to reach out at your convenience. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

June 02, 2026

Trevor Rodriguez is great and honest service advisor. He was able to go over in details of the services that my vehicle needed. He was able to go over and explain the services that my vehicle has been do More

by vanegas_veronica
Recommend Dealer
Yes
Employees Worked With
Trevor Rodriguez
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Jun 03, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Hi, Veronica. Trevor clearly knows that every vehicle has a story. We love that he took the time to review years of service history with you and make sure you felt informed about the road ahead. Thank you for sharing your experience.

June 02, 2026

Had an appointment at 1030, my car wasn't seen till 1130. and I was out by 130. I feel that's a long wait at the dealership. More

by kminla
Recommend Dealer
Yes
Employees Worked With
Jonathan
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Jun 03, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Hi there, we do apologize for the wait you experienced. We know your time is valuable, and it's not ideal. At the same time, we appreciate your four stars, and it's nice to know you would still recommend our service. Hopefully, next time will be a full five-star experience.

June 02, 2026

As always great customer service. . Great customer service the dealership team it's highly trained and trustworthy very professional. More

by joniyfu
Recommend Dealer
Yes
Employees Worked With
Customer service representative.. Trevor Rodriguez ????
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Jun 03, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for your continued support. A great service visit takes a lot of people working in sync behind the scenes, and we're glad our team continues to deliver the professionalism and trust you've come to expect. We truly appreciate your confidence in us.

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