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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

4.9
6,235 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 6,235 reviews

March 25, 2023

Susanna went all out to make our purchase very seamless. She helped with the insurance as we were first time vehicle buyers and patiently worked through the process. Her test drive was very helpful to under More

by SB
Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Susanna Yim
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 23, 2023

Christy was very responsive and detailed by email. Cerritos did not add any market adjustment fees and their Doc fee is appropriate. The only difficulty I had is that they do not budge on any of the More

by Lauren
Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christy Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 20, 2023

Norm Reeves Cerritos Superstore is a first class Dealership and very customer focused with plenty of experienced employees in all departments that we visited. More

by Jerifelix1
Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christy Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Thanks for the positive feedback on your service visit, we love to hear it! If you need anything else, please don't hesitate to reach out to us!

March 20, 2023

The team was great at this dealer, Alberto was honest and transparent! Happy customer! Thank you! More

by Steven and Edith
Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Albert Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2023 -

Norm Reeves Honda Superstore Cerritos responded

We're thrilled to hear that you are happy with your experience! We want to thank you for your business, and we hope you enjoy your new set of wheels! Take care Steven and Edith.

March 19, 2023

Jose Magana you're the best thanks so much for your patience! I'm glad you showed me something new I'm enjoying my new HR-V!! I've been coming to Norm Reeves for over 20 years now always great service! More

by Cherece72
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Magana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike in the Finance dept
Mar 20, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Congrats on your new HR-V, Cherece! We are very happy to have provided you with such a positive experience. Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needed or questions, please reach out!

March 18, 2023

DO NOT TAKE YOUR CAR TO GET SERVICED HERE. I dropped my car off at 8:00am for a B13 service. Michael Barr is the service agent who helped me this morning and he failed to communicate that my c More

by ltmorales1
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Barr
Mar 20, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Hi Leticia. Is really disappointing to know we couldn't give you a valuable experience. Your opinion matters and we are open to listening with more detail about what happened to you. We would like to talk with you. Please reach out at a time that works best for you. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com

March 16, 2023

Very good experience everything was very friendly and very respectful and helpful especially Christy and Amir More

by Javiff57
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christy Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amir
Mar 17, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Hi Javiff! We are so pleased to hear you had an excellent experience with our team. We appreciate the amazing rating, and we hope to see you again.

March 14, 2023

I was really impressed with Albert and he was very knowledgeable about the car. I never felt he was pushing for the sale and that’s what I liked about it. Thank you! More

by tadgor.tg
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Albert Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2023 -

Norm Reeves Honda Superstore Cerritos responded

It's amazing to hear that you had a wonderful car-buying experience with our team. Thanks so much for stopping by, and we hope you have a blast with your new ride!

March 13, 2023

It was buying a new car in the US for the first time, so talking to other dealer was so nervous experience. But Christy provided the best service and price for my purchase. BEST DEALER IN SOUTHERN CALIFORN More

by Jeonghyeok Na
Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christy Nuval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Congrats on your first purchase with Norm Reeves Honda Cerritos, Jeonghyeok! Our team will always try to provide an informative and pleasant purchase process for our customers, so they leave our dealership satisfied. We appreciate doing business with you and we hope to see you again.

March 13, 2023

Susanna was helping me to get a new CRV Hybrid last week. She is focused, detailed and ready to give all the knowledge to support and get the most of benefits for her clients. If I buy Honda again, she will More

by yundcha
Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Susanna Yim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2023 -

Norm Reeves Honda Superstore Cerritos responded

Hi, it was an honor to help you to find the right car. We look forward to assisting you again. We appreciate you and hope you have an amazing ride! Congrats and enjoy!

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