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Norm Reeves Honda Superstore Cerritos
Cerritos, CA
9,179 Reviews
#1 Volume Honda Dealership on the Planet as per American Honda New Vehicle Sales 2011-2012-2013-2014-2015-2016-2017-2018-2019-2020-2021-2022
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 8:30 AM - 9:00 PM
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 9,179 reviews
October 11, 2024
Christy has been the best sales person I have ever encountered at a dealership. We were able to agree on a price over the phone so the process was quick and easy. No hidden fees no xx. Christy is the encountered at a dealership. We were able to agree on a price over the phone so the process was quick and easy. No hidden fees no xx. Christy is the best ! More
by Frankiesalvador
Employees Worked With
October 10, 2024
Work was done in a timely manner but not complete they did not rotate the tires. Why do I know because my husband marked them. Not the service I expected did not rotate the tires. Why do I know because my husband marked them. Not the service I expected More
by Marydeleos
Verified CustomerEmployees Worked With
Can’t remember name. But was a 10
October 10, 2024
I first contacted American Honda about my P0 172 code also did some investigation finding out. It was a very common fuel injector Technical bulletin with an extended emissions warranty. I informed Americ also did some investigation finding out. It was a very common fuel injector Technical bulletin with an extended emissions warranty. I informed American Honda that I put off the repair due to personal issues and they said to go into, An authorized Honda dealer to get an estimate for the diagnostics and the replacement of the fuel injectors. my service advisor did not really listen to my issue and the technician ups told me to do a fuel injector cleaning which doesn’t fix the fuel injections basically a waste of time what I really needed was an estimate written up so I can send this to American Honda and they can make a decision for the Goodwill repair. My car is still in a check engine 172 and I cannot get anybody from Norm Reeves management to call me back. It took 5 1/2 hours to perform the fuel injection cleaning with the result of recommendation to replace the fuel injectors, but without the proper paperwork done American Honda said I have to go back and contact Norm reeves to correct it and then resubmit it. I don’t feel that I’ve experienced any helpful Honda with Norm Reeves. More
by jasonbarrirro
Employees Worked With
Jonathan Romero
October 10, 2024
1. The sales guy dn’t know the basic features of the car. He does even know the location of the jack. Very slow in respondibg after sales issues. The car is not full tank when it was endorsed. According to He does even know the location of the jack. Very slow in respondibg after sales issues. The car is not full tank when it was endorsed. According to him, gas pump is close at night. 2. Quality control is bad. Found cosmetics defect the after fee days, paint defects, cabin foam is poping out. It was poorly detail inside, found spme finger prints tge following day. 3. The finance guy was intense in latter part of negotiations. 4. Custoner Service (Kevin Harris) response is good in addressing the paint issues. Bellflower Collision Center did a good job. The foam popping is still need to resolve. More
by gerrysupnet
October 10, 2024
Kim always provides great service. Everyone at the dealership are always nice and take care of us. Everyone at the dealership are always nice and take care of us. More
by fabian.vasquez41
Employees Worked With
October 10, 2024
Amazing experience! Ty was patient and helpful thru the whole process. Ari in financing was informative and helpful. Ty was patient and helpful thru the whole process. Ari in financing was informative and helpful. More
by Ladiedyanna
October 10, 2024
This service center is very accommodating. They will talk to you regarding the problem of your car and do something about it. Good service and nice people. They will talk to you regarding the problem of your car and do something about it. Good service and nice people. More
by Gilbert
Employees Worked With
Kelly, Kim
October 10, 2024
They were just great and easy to work with. I would recommend them to any one looking for a new car. I would recommend them to any one looking for a new car. More
by s.ludwig7
