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Norm Reeves Honda Superstore Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.5
11,951 Reviews
#1 Retail Dealer in California. Thanks to the support of our loyal Cerritos, Buena Park, and Long Beach, California, customers and the hard work of our dedicated staff, we’ve consistently achieved one of the most coveted honors. We thank you for helping us be an 11x Honda President's Award Winner.
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18500 Studebaker Road

Cerritos, CA

90703

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Showing 11,951 reviews

August 05, 2026

It was very good and Ruben was excellent. It was a positive experience. I'm done More

by tukfin
Recommend Dealer
Yes
Employees Worked With
Ruben Marquez
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Aug 05, 2026 -

Norm Reeves Honda Superstore Cerritos responded

A positive experience is always the destination, and we're glad Ruben helped chart the course. Thanks for the great review, and we'll be ready whenever you need us again.

August 05, 2026

My experience was great George Raygoza Always answers all my questions and I get good service highly recommend More

by Aracely101
Recommend Dealer
Yes
Employees Worked With
George Raygoza
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Aug 05, 2026 -

Norm Reeves Honda Superstore Cerritos responded

There's something reassuring about having someone who always has the answers when you need them. Thank you for recognizing George's helpfulness, and we're glad you've continued to have great service with our team.

August 04, 2026

Excellent and speedy service without feeling rushed. Miguel C. explained and kept me informed throughout the process. Personal care with a phone call to bring to my attention and discuss a preventati More

by eddie.nagahashi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Cabrera
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Aug 05, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Great teamwork starts with communication, and it sounds like Miguel led the way from beginning to end. Thank you for recognizing the care he took to keep you updated and discuss preventative maintenance. We appreciate your trust in our team.

August 04, 2026

Everything went well great service especially from Thanh Sabatier . Very helpful knowledgeable professional and very nice . More

by dcast58
Recommend Dealer
Yes
Employees Worked With
Thanh Sabatier
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Aug 05, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Everyone appreciates having that one neighbor who's always happy to lend a hand and knows exactly what they're doing. Thanks for recognizing Thanh's professionalism and kindness. We'll make sure your compliments make their way to him.

August 04, 2026

Both very knowledgeable. Took the time to explain the issue with my car. Excellent customer service. More

by mendezfid
Recommend Dealer
Yes
Employees Worked With
Julie and George Juarez
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Aug 05, 2026 -

Norm Reeves Honda Superstore Cerritos responded

A great guide makes even unfamiliar territory easy to navigate. Thank you for recognizing our team's knowledge and for taking the time to share your experience.

August 04, 2026

Fast service with reservation and specials on website. Expensive though. Will be back as always. More

by ninobegay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
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Aug 05, 2026 -

Norm Reeves Honda Superstore Cerritos responded

If dealership visits came with a loyalty punch card, you'd definitely be one of our regulars. Thank you for sticking with us over the years, and we appreciate your feedback as we continue working to provide the best value possible.

August 04, 2026

I visited on Saturday for a flat rear-right tire, but he told nothing was wrong. I had to return the next day, and only then was the flat tire identified and addressed. Inconvenient experience that could ha More

by Laosunthornsiriayut
Recommend Dealer
Yes
Employees Worked With
Great customer service but average for repair tires service, thanks
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Aug 05, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Hello and thank you for sharing your review. We're glad you had great customer service, but we're sorry your flat tire wasn't addressed the first time. We appreciate the opportunity to address this issue and hope you'll reach out if you need anything else from us. Thanks.

August 04, 2026

Took my car in for a furl pump recall. Returned with the splash shield loose, car still stalling, and multiple warning lights illuminated. Then brought the vehicle in for an electronic rec More

by notso_saralu
Recommend Dealer
No
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Aug 05, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Having your vehicle return with new concerns after a service visit would leave anyone feeling discouraged, especially when those concerns affect your confidence behind the wheel. We'd appreciate the opportunity to take a closer look at what's happened and review your experience with our team. When you have a moment, please reach out. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

August 04, 2026

I told them that the car has not been the same since the recalled fuel pump was changed, and they just brushed me off. I feel like they gave me a bad fuel pump. I would have been happy if they had just chan More

by Tamrri.lara
Recommend Dealer
No
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Aug 05, 2026 -

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your experience. We understand why you'd want answers if your vehicle hasn't felt the same since the recall work, and we'd appreciate the chance to review your concerns more closely. Please reach out to our team so we can continue the conversation with you directly. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

August 04, 2026

This CPO was sold with a missed recall, and within 10 days, it broke down completely. It is now back in service for unknown defects with no repair timeline and zero loaner/rental support. More

by kse332
Recommend Dealer
No
Employees Worked With
This isn’t about who I worked with. The problem is that the car I just bought has a major, serious defect.
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Aug 05, 2026 -

Norm Reeves Honda Superstore Cerritos responded

This isn't the ownership experience anyone hopes for, particularly so early on. We want to better understand what's taking place, including your concerns about the repair timeline and transportation, and review everything with the appropriate team members. Please reach out to us directly so we can continue that conversation. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com.

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